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Thread: Occasional hangs while in use - USB device pest??

  1. #1
    Join Date
    May 2010
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    148

    Occasional hangs while in use - USB device pest??

    So I think this is a misbehaving USB driver / device. How can I identify such a device so that I can replace the hardware with something that doesn't suck?

    System76 Model: panp9
    OS Version: 12.04

    ###@#########:~/temp/tmp/system_logs_20130608_h11m19s57$ uname -a
    Linux blacklightning 3.2.0-45-generic #70-Ubuntu SMP Wed May 29 20:12:06 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

    logs.tar is attached. Latest occurence sometime between 11:15 and 11:30 am, Saturday June 8th. Since it was a system hang, there was a restart or two. I re-installed the System76 drivers and that required a restart also.
    System state was that I had just woken it up and was making a G+ entry regarding the wonders of IntelliJ IDEA + JAD plugin. Was thinking perhaps USB driver failed to wake properly?

    USB devices I am using:

    Logitech G510 macro and media keyboard. It's not very well supported and I'm using it on a USB hub which it may not like. Doesn't seem to be a problem on 'doze. I sometimes unplug the hub and plug it in to a Doze 7 laptop and use it over synergy.
    Bus 001 Device 004: ID 046d:c22d Logitech, Inc. G510 Gaming Keyboard
    Bus 001 Device 005: ID 046d:c045 Logitech, Inc. Optical Mouse

    ###@#########:~/temp/tmp/system_logs_20130608_h11m19s57$ lsusb -t
    /: Bus 04.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/4p, 5000M
    /: Bus 03.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/4p, 480M
    |__ Port 2: Dev 6, If 0, Class=stor., Driver=usb-storage, 480M
    |__ Port 4: Dev 7, If 0, Class='bInterfaceClass 0x0e not yet handled', Driver=uvcvideo, 480M
    |__ Port 4: Dev 7, If 1, Class='bInterfaceClass 0x0e not yet handled', Driver=uvcvideo, 480M
    /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=ehci_hcd/2p, 480M
    |__ Port 1: Dev 2, If 0, Class=hub, Driver=hub/6p, 480M
    /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=ehci_hcd/2p, 480M
    |__ Port 1: Dev 2, If 0, Class=hub, Driver=hub/6p, 480M
    |__ Port 2: Dev 7, If 0, Class=hub, Driver=hub/4p, 480M
    |__ Port 1: Dev 8, If 0, Class=HID, Driver=usbhid, 12M
    |__ Port 1: Dev 8, If 1, Class=HID, Driver=usbhid, 12M
    |__ Port 2: Dev 9, If 0, Class=HID, Driver=usbhid, 1.5M
    |__ Port 4: Dev 10, If 0, Class=hub, Driver=hub/4p, 480M

    USB 3.0 External backup drive. lsusb says: Bus 003 Device 006: ID 1058:0740 Western Digital Technologies, Inc. My Passport 1TB

    Lastly, I have an external HDMI monitor, ACER model H233H.

    Additional toy notes (Not in use at the time): Virtual Box + windows 7 vm and a Logitech orbital Video cam.

    ###@#########:~/temp/tmp/system_logs_20130608_h11m19s57$ lsmod
    Module Size Used by
    pci_stub 12622 1
    vboxpci 23237 0
    vboxnetadp 25670 0
    vboxnetflt 23478 0
    vboxdrv 320211 3 vboxpci,vboxnetadp,vboxnetflt
    ses 17417 0
    enclosure 15312 1 ses
    usbhid 47238 0
    hid 99636 1 usbhid
    uvcvideo 72627 0
    videodev 98259 1 uvcvideo
    v4l2_compat_ioctl32 17128 1 videodev
    snd_hda_codec_hdmi 32474 1
    snd_hda_codec_via 51474 1
    usb_storage 49198 1
    joydev 17693 0
    arc4 12529 2
    snd_hda_intel 33719 3
    snd_hda_codec 127706 3 snd_hda_codec_hdmi,snd_hda_codec_via,snd_hda_intel
    snd_hwdep 17764 1 snd_hda_codec
    snd_pcm 97275 3 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec
    snd_seq_midi 13324 0
    snd_rawmidi 30748 1 snd_seq_midi
    snd_seq_midi_event 14899 1 snd_seq_midi
    snd_seq 61929 2 snd_seq_midi,snd_seq_midi_event
    snd_timer 29990 2 snd_pcm,snd_seq
    snd_seq_device 14540 3 snd_seq_midi,snd_rawmidi,snd_seq
    snd 79041 16 snd_hda_codec_hdmi,snd_hda_codec_via,snd_hda_intel ,snd_hda_codec,snd_hwdep,snd_pcm,snd_rawmidi,snd_s eq,snd_timer,snd_seq_device
    soundcore 15091 1 snd
    snd_page_alloc 18529 2 snd_hda_intel,snd_pcm
    iwlwifi 401125 0
    r8169 62154 0
    psmouse 97485 0
    serio_raw 13211 0
    mac80211 506862 1 iwlwifi
    i915 478189 3
    drm_kms_helper 46978 1 i915
    rts_bpp 353210 0
    drm 241971 4 i915,drm_kms_helper
    cfg80211 205774 2 iwlwifi,mac80211
    mei 41616 0
    i2c_algo_bit 13423 1 i915
    wmi 19256 0
    video 19651 1 i915
    parport_pc 32866 0
    rfcomm 47604 0
    bnep 18281 2
    mac_hid 13253 0
    bluetooth 180153 10 rfcomm,bnep
    ppdev 17113 0
    lp 17799 0
    parport 46562 3 parport_pc,ppdev,lp
    binfmt_misc 17540 1
    ext2 73795 1
    Attached Files Attached Files
    Last edited by jcllings; June 8th, 2013 at 07:55 PM.

  2. #2
    Join Date
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    Re: Occasional hangs while in use - USB device pest??

    There's currently a kerne issue that causes problems when USB 3 devices reach high I/O. Try plugging the External Drive into a USB 2 port.
    Ian Santopietro - System76 Technical Support.
    Open a Support Ticket!
    Ask a Sales Question!

  3. #3
    Join Date
    May 2010
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    Re: Occasional hangs while in use - USB device pest??

    Quote Originally Posted by isantop View Post
    There's currently a kerne issue that causes problems when USB 3 devices reach high I/O. Try plugging the External Drive into a USB 2 port.
    It's just my backup drive. It only gets used at 3am and was not in use when this happened.

  4. #4
    Join Date
    Oct 2007
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    Aurora, CO
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    2,564
    Distro
    Ubuntu

    Re: Occasional hangs while in use - USB device pest??

    I would still try moving the drive and seeing if it still happens. If possible, try it with nothing plugged into the 3.0 port.
    Ian Santopietro - System76 Technical Support.
    Open a Support Ticket!
    Ask a Sales Question!

  5. #5
    Join Date
    May 2010
    Beans
    148

    Re: Occasional hangs while in use - USB device pest??

    This behaviour has long since ceased. Assume a solution came down in an update.

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