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Thread: HP Deskjet 3520 not detected/won't work on 12.04

  1. #1
    Join Date
    Jun 2013
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    1

    HP Deskjet 3520 not detected/won't work on 12.04

    Really new to linux. Using Ubuntu 12.04 64-bit, just got an HP Deskjet 3520 e-All-in-One printer. Trying to print it, but can't. hplib 3.12.1 won't detect the printer, even though the model is supposedly supported. Help please?

    Here's the log for hp-check -t:

    Code:
    # Following values are determined at configure time and cannot be changed.
    [configure]
    network-build=yes
    pp-build=yes
    gui-build=yes
    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
    hpijs-install=yes
    foomatic-drv-install=yes
    foomatic-ppd-install=yes
    foomatic-rip-hplip-install=no
    hpcups-install=yes
    cups-drv-install=yes
    cups-ppd-install=no
    internal-tag=3.12.2
    restricted-build=no
    ui-toolkit=qt4
    qt3=no
    qt4=yes
    policy-kit=yes
    hpijs-only-build=no
    lite-build=no
    udev-acl-rules=yes
    hpcups-only-build=no
    hpijs-only-build=no
    
    hp-check[4536]: info: :
    hp-check[4536]: info: :Current contents of '/var/lib/hp/hplip.state' file:
    hp-check[4536]: info: :# hplip.state - HPLIP runtime persistent variables. 
    
    [plugin]
    installed=0
    eula=0
    
    
    hp-check[4536]: info: :
    hp-check[4536]: info: :Current contents of '~/.hplip/hplip.conf' file:
    hp-check[4536]: info: :[settings]
    systray_visible = 0
    systray_messages = 0
    
    [last_used]
    device_uri = 
    printer_name = 
    working_dir = .
    
    [commands]
    scan = /usr/bin/simple-scan %SANE_URI%
    
    [refresh]
    rate = 30
    enable = false
    type = 1
    
    [polling]
    enable = false
    interval = 5
    device_list = 
    
    [fax]
    voice_phone = 
    email_address = 
    
    [installation]
    date_time = 03/06/2013 00:47:44
    version = 3.12.2
    
    
    hp-check[4536]: info: :
    hp-check[4536]: info: :--------------------------
    hp-check[4536]: info:  DISCOVERED USB DEVICES |
    hp-check[4536]: info: :--------------------------
    hp-check[4536]: info: :
    hp-check[4536]: info: :No devices found.
    hp-check[4536]: info: :
    hp-check[4536]: info: :---------------------------------
    hp-check[4536]: info:  INSTALLED CUPS PRINTER QUEUES |
    hp-check[4536]: info: :---------------------------------
    hp-check[4536]: info: :
    hp-check[4536]: info: :
    hp-check[4536]: info: :HP-Deskjet-3520
    hp-check[4536]: info: :---------------
    hp-check[4536]: info: :Type: Unknown
    hp-check[4536]: info: Device URI: usb://HP/Deskjet%203520%20series?serial=CN2BR1G1DM05SY&interface=1
    hp-check[4536]: info: PPD: /etc/cups/ppd/HP-Deskjet-3520.ppd
    hp-check[4536]: info: PPD Description: HP Deskjet 3500, hpcups 3.12.2
    hp-check[4536]: info: Printer status: printer HP-Deskjet-3520 is idle.  enabled since Sun 02 Jun 2013 10:21:39 PM
        Rendering completed
    warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
    hp-check[4536]: info: :
    hp-check[4536]: info: :
    hp-check[4536]: info: :----------------------
    hp-check[4536]: info:  SANE CONFIGURATION |
    hp-check[4536]: info: :----------------------
    hp-check[4536]: info: :
    hp-check[4536]: info: :'hpaio' in '/etc/sane.d/dll.conf'...
    hp-check[4536]: info: :'hpaio' in '/etc/sane.d/dll.d/hplip'...
    hp-check[4536]: info: :OK, found. SANE backend 'hpaio' is properly set up.
    hp-check[4536]: info: :
    hp-check[4536]: info: :Checking output of 'scanimage -L'...
    hp-check[4536]: info: :
    No scanners were identified. If you were expecting something different,
    check that the scanner is plugged in, turned on and detected by the
    sane-find-scanner tool (if appropriate). Please read the documentation
    which came with this software (README, FAQ, manpages).
    
    hp-check[4536]: info: :
    hp-check[4536]: info: :---------------------
    hp-check[4536]: info:  PYTHON EXTENSIONS |
    hp-check[4536]: info: :---------------------
    hp-check[4536]: info: :
    hp-check[4536]: info: :Checking 'cupsext' CUPS extension...
    hp-check[4536]: info: :OK, found.
    hp-check[4536]: info: :
    hp-check[4536]: info: :Checking 'pcardext' Photocard extension...
    hp-check[4536]: info: :OK, found.
    hp-check[4536]: info: :
    hp-check[4536]: info: :Checking 'hpmudext' I/O extension...
    hp-check[4536]: info: :OK, found.
    hp-check[4536]: info: :
    hp-check[4536]: info: :Checking 'scanext' SANE scanning extension...
    hp-check[4536]: info: :OK, found.
    hp-check[4536]: info: :
    hp-check[4536]: info: :
    hp-check[4536]: info: :
    hp-check[4536]: info: :-----------------
    hp-check[4536]: info:  USB I/O SETUP |
    hp-check[4536]: info: :-----------------
    hp-check[4536]: info: :
    hp-check[4536]: info: :Checking for permissions of USB attached printers...
    hp-check[4536]: info: :
    HP Device 0xb011 at 002:005: 
    hp-check[4536]: info: :    Device URI: hp:/usb/Deskjet_3520_series?serial=CN2BR1G1DM05SY
    error: Unsupported model: Deskjet_3520_series
    hp-check[4536]: info: :
    hp-check[4536]: info: :---------------
    hp-check[4536]: info:  USER GROUPS |
    hp-check[4536]: info: :---------------
    hp-check[4536]: info: :
    hp-check[4536]: info: :sparrow adm cdrom sudo dip plugdev lpadmin sambashare
    
    error: User needs to be member of group 'lp' to enable print, scan & fax.
    hp-check[4536]: info: :User member of group 'lpadmin'.
    hp-check[4536]: info: :
    hp-check[4536]: info: :-----------
    hp-check[4536]: info:  SUMMARY |
    hp-check[4536]: info: :-----------
    hp-check[4536]: info: :
    error: 14 errors and/or warnings.
    hp-check[4536]: info: :
    hp-check[4536]: info: Please refer to the installation instructions at:
    hp-check[4536]: info: :http://hplip.sourceforge.net/install/index.html
    
    hp-check[4536]: info: :
    hp-check[4536]: info: Done.
    Last edited by Frogs Hair; March 27th, 2014 at 10:35 PM. Reason: Code Tags

  2. #2
    Join Date
    Feb 2008
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    4,463
    Distro
    Ubuntu 12.04 Precise Pangolin

    Re: HP Deskjet 3520 not detected/won't work on 12.04

    Is the printer plugged in on the computer you are using, or is it a network printer?

    I would run Printing, click on "Add" then "network printer" if appropriate. Select the printer, assuming it shows up, then "forward" and "apply." For my Brother laser, that's it, the drivers are automatically installed.

    Don't be in a rush. A couple of those steps take a few seconds to complete.

  3. #3
    Join Date
    Jun 2007
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    11,793

    Re: HP Deskjet 3520 not detected/won't work on 12.04

    hplip 3.12.1 won't detect the printer
    ...
    Minimum HPLIP version 3.12.6
    http://hplipopensource.com/hplip-web...20_series.html

  4. #4
    Join Date
    May 2007
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    13,085

    Re: HP Deskjet 3520 not detected/won't work on 12.04

    As an alternative, consider using CUPS. I have used HP all-in-ones over the years and CUPS has always been able to find them and allow me to install the right drivers. To get to CUPS, open a browser and enter "localhost:631". Then, go to the page to add a printer. CUPS will do a search and should find your printer. If it does, just continue through the setup to install the drivers.
    Last edited by Mark Phelps; June 4th, 2013 at 02:08 PM. Reason: Fixed typo
    Ubuntu 15.04 Mate, Mint 17.1; MS Win 8.1, Win10 TP.
    Will not respond to PM requests for support -- use the forums.

  5. #5
    Join Date
    Sep 2011
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    Pennsylvania, U.S.A.
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    Ubuntu Development Release

    Re: HP Deskjet 3520 not detected/won't work on 12.04

    Quote Originally Posted by Mark Phelps View Post
    As an alternative, consider using CUPS. I have used HP all-in-ones over the years and CUPS has always been able to find them and allow me to install the right drivers. To get to CUPS, open a browser and enter "localhost:731". Then, go to the page to add a printer. CUPS will do a search and should find your printer. If it does, just continue through the setup to install the drivers.
    Should that be localhost:631?

  6. #6
    Join Date
    May 2007
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    Re: HP Deskjet 3520 not detected/won't work on 12.04

    Quote Originally Posted by kurt18947 View Post
    Should that be localhost:631?
    YES -- thanks for catching my typo (fixed it).
    Ubuntu 15.04 Mate, Mint 17.1; MS Win 8.1, Win10 TP.
    Will not respond to PM requests for support -- use the forums.

  7. #7
    Join Date
    Jul 2007
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    South Africa
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    Distro
    Ubuntu 14.04 Trusty Tahr

    Re: HP Deskjet 3520 not detected/won't work on 12.04

    Mark Phelps, thank you for your help. I've been unsuccessfully trying to instal Epson L300 printer in 13.10 x64. For some reason, the printer install wizard takes me to the download from Epson, and then selects dot matrix printer. I followed your advicew usings CUPS, and now have a functioning printer! You've saved what little hair this 65-yr old has left!!!

  8. #8
    Join Date
    Mar 2014
    Beans
    2

    Re: HP Deskjet 3520 not detected/won't work on 12.04

    Quote Originally Posted by Mark Phelps View Post
    As an alternative, consider using CUPS. I have used HP all-in-ones over the years and CUPS has always been able to find them and allow me to install the right drivers. To get to CUPS, open a browser and enter "localhost:631". Then, go to the page to add a printer. CUPS will do a search and should find your printer. If it does, just continue through the setup to install the drivers.
    I have an hp 3520 on a wireless netwok and used your directions. When I try to print to the printer, the printer wakes up (the panel lights up) but nothing prints. I seems like something is being sent to the printer but nothing prints. Any thoughts? I am a rookie.

    thanks

  9. #9
    Join Date
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    Chicago Suburbs
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    Hidden!
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    Ubuntu 14.04 Trusty Tahr

    Re: HP Deskjet 3520 not detected/won't work on 12.04

    Did you install latest HPlip version. I found with 12.04 it installed a version that was too old and had to download the latest directly from HP.

    HP Deskjet 3520
    http://ubuntuforums.org/showthread.php?t=2109050
    HP's newest On this website you can download the HPLIP software which supports 2,211 HP printers on nearly any Linux distribution available today.
    http://hplipopensource.com/hplip-web/index.html
    Ubuntu's older version
    sudo apt-get install hplip-gui
    gksudo hp-setup
    # new version
    hp-upgrade

    No system tray error:
    open up the "startup applications" editor from the admin menu.
    add a new program, for the command put:
    sleep 10;/usr/bin/hp-systray
    For info on UEFI boot install & repair - Updated Mar 2015:
    http://ubuntuforums.org/showthread.php?t=2147295
    Please use Thread Tools above first post to close thread when/if answered completely.







  10. #10
    Join Date
    Mar 2014
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    2

    Re: HP Deskjet 3520 not detected/won't work on 12.04

    i'll give it a try, thanks

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