No internet at all "No network devices available".

**xp15** · May 16th, 2013

Hello every guy and girl, I have a problem, curse from hell.
I use the leptop "Toshiba satellite C6660" with Ubuntu 12.04, this weird problem didn't happend before.

In livecd the wifi worked as needed, also the mouse/touchpad (for this another thread will be created).
After installation, no mouse on screen, thought to update, but no wifi or wired connection is seen.

It's really weird, that when I connected it wired, I have no message, the system denied.
How to make it work? How to fix? I need your help, teach me some tricks.

information:

Code:

Shay@OneiricOcelot:~$ sudo lshw
.
.
.
*-network UNCLAIMED
        description: Ethernet controller
        product: RTL8101E/RTL8102E PCI Express Fast Ethernet controller
        vendor: Realtek Semiconductor Co., Ltd.
        physical id: 0
        bus info: pci@0000:01:00.0
        version: 05
        width: 64 bits
        clock: 33MHz
        capabilities: pm msi pciexpress msix vpd bus_master cap_list
        configuration: latency=0
resources:  ioport:4000(size=256) memory:d0404000-d0404fff memory:d0400000-d0403fff
.
.
.
*-network UNCLAIMED
        description: Network controller
        product: RTL8188CE 802.11b/g/n WiFi Adapter
        vendor: Realtek Semiconductor Co., Ltd.
        physical id: 0
        bus info: pci@0000:06:00.0
        version: 01
        width: 64 bits
        clock: 33MHz
        capabilities: pm msi pciexpress bus_master cap_list
        configuration: latency=0
resources:  ioport:2000(size=256) memory:d1500000-d0404fff memory:d0400000-d1503fff
.
.
.

Code:

Shay@OneiricOcelot:~$ lspci -v
.
.
.
01:00.0 Ethernet controller: Realtek Semiconducter Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 05)
            subsystem: Toshiba America Info Systems Device fd3c
            Flags: bus master, fast devsel, latency 0, IRQ 11
            I/O ports at 4000 [size=256]
            Memory at d0404000 (64-bit, prefetchable) [size=4k]
            Memory at d0400000 (64-bit, prefetchable) [size=16k]
            Capabilities: <Access denied>

06:00.0 Network controller: Realtek Semiconducter Co., Ltd. RTL8188CE 802.11b/g/n WiFi Adapter (rev 01)
            subsystem: Realtek Semiconducter Co., Ltd. Device 8184
            Flags: bus master, fast devsel, latency 0, IRQ 11
            I/O ports at 2000 [size=256]
            Memory at d1500000 (64-bit, non-prefetchable) [size=16k]
            Capabilities: <Access denied>
.
.
.

Thanks!

**papibe** · May 16th, 2013

Hi xp15.

I have a Toshiba A665 with the same ethernet card (different wireless adapter though). It works fine both on 12.04 and 13.04. The driver for the card is called: r8169.

Let's see if we can get more details out the logs. Could you post the output of these commands?

Code:

dmesg | grep -iE '8169|eth'

grep -iE '8169|eth' /var/log/syslog

When you get that, I'd like to try to load the module manually:

Code:

sudo modprobe r8169

What happens after that? If you still don't have network, please post the result of this immediately after:

Code:

dmesg | tail -n 20

Regards.

**xp15** · May 16th, 2013

Thanks for the answer, I will run this command and will give you the output.
The only problem is that I have to copy the output manually, bacause i have no mouse/touchpad (also a connected mouse not working).
I will do it as fast as a I can (:

OK:

Code:

shay@OneiricOcelot:~$ dmesg | grep -iE '8169|eth'
[            0.287478] ACPI Error: Method parse/execution failed [\_SB_.PCI0.LPCB.ECO_._REG] (node f3829e10), AE_NOT_EXIST (20110523/psparse-536)
[            0.458650] i2c-core: driver [aat2870] using legacy suspend method
[            0.458651] i2c-core: driver [aat2870] using legacy resume method

this is for the first command.
doing the second now (:

**papibe** · May 16th, 2013

Ohh.. that's a big job.

If you have a USB stick, you could redirect the output into a file and then copy the files into the USB:

Code:

dmesg | grep -iE '8169|eth'  > log1.txt

grep -iE '8169|eth' /var/log/syslog > log2.txt

dmesg | tail -n 20 > log3.txt

Regards.

**xp15** · May 16th, 2013

Oh, Thanks. but for my bad luck, also usb isnt working. I have no idea why, and in livecd everything worked.
I managed to picture the outputs and burn ao a CD-ROM. this is the only texhnology which is still working (: .

Here is the output for the second command:

for the third command:

and for the last one:

Thanks for the CD-ROM I made it! ^^
Do you have a way to make logs burn to a cd? like the offer you gave me for a disk-on-key, so I may use in the future.

Thank again for your help (:

**papibe** · May 16th, 2013

Originally Posted by xp15

I managed to picture the outputs and burn ao a CD-ROM. this is the only texhnology which is still working (: .

Very resourceful

The 'FATAL' error is the most important message.

My guess this is a problem with the 3.2.0-36 kernel. This could be because either a botched upgrade or a bug with that particular kernel.

This is what I would do: boot into a previous kernel and check if you have access to your network.

To do that, you need to stop at the grub menu (text mode boot menu), and select a previous version of the kernel to boot from (skip the recovery ones).

If you can get your network back on one of the previous version, fully upgrade your system to get the newest kernel (3.2.0-43).

Let us know if that helps.
Regards.

**LocoMotor101** · May 17th, 2013

Hello: I am having exactly the same problem, and I was beggining to think that it might be a problem of the kernel. I just installed 12.04.02 yesterday but I have not been able to get any networking at all: both ethernet and wifi. I did not work yesterday just trying all kind of things recommended here at this forum, without success. Should we just download an older version and forget about 12.04.02? Thanks.

**Bucky Ball** · May 17th, 2013

Originally Posted by LocoMotor101

Should we just download an older version and forget about 12.04.02? Thanks.

No. 11.10 was before 12.04 and is no longer supported. 12.04 LTS an LTS and most stable. The problem lies elsewhere.

Is your mouse and touchpad working and do you have the same model Toshiba as OP? If not then I will move your post to a thread of its own.

**xp15** · May 17th, 2013

yes, are you able to use the touchpad?

what about:
connected mouse?
usb?
wired network/internet connection?
CD-ROM?

I started to think that no output method except screen and keyboard (include mouse-keys), is working. Only CD-Rom, the only way to get a data out of the laptop (exept a camra (: oh, and manually ^^)

**varunendra** · May 17th, 2013

Originally Posted by xp15

..what does "ran far away from the hell" mean?

It was supposed to be a joke

(I got scared from the word "hell" in your first line, and immediately skipped a couple of lines to keep distance from it!)

By the way, yours almost certainly sounds like a bad installation. You may check the integrity of the downloaded ISO by matching its md5sum : https://help.ubuntu.com/community/HowToMD5SUM

If that matches, boot the live cd, press any key during the purple boot screen to bring up advance menu, and select "Check the disc for defects". Sometimes the iso may be ok, the cd burn may be not.

If you happen to download the ISO again, I'd strongly recommend to download via torrent, as it ensures integrity of the downloaded data : http://www.ubuntu.com/download/alternative-downloads

However, if the md5sum of your already downloaded image matches and the 'cd test' is also ok, you may wish to do a 'Memory Test' (from the same menu as "check disc for defects") to test any possible memory leakage issues.

Although there can be many reasons for a broken installation/upgrade, but these two (bad source, bad memory) are most common.

Originally Posted by LocoMotor101

Should we just download an older version and forget about 12.04.02? Thanks.

LocoMotor101,

I found your original thread : http://ubuntuforums.org/showthread.php?t=2145799
As per outputs of your last post (#19), your wireless is already all set. It is just 'Disabled' now which I'm sure Hadaka, who is helping you on that thread, will be able to fix easily. He is a dedicated member and you can trust him for solutions to such issues.

As for your wired connection, it should work out-of-box with 13.04, since the required driver is included in it (but not in earlier versions). However, it is highly recommended to 'Test' a version using live cd before installing it. Only install if everything works, or can be made to work as expected.

You may also choose to install the required 'alx' driver by manually downloading and compiling it, but I'd suggest to wait for what Hadaka is willing to try.