Results 1 to 4 of 4

Thread: Gazelle laptop hobbled after Ubuntu reinstall

Hybrid View

  1. #1
    Join Date
    Apr 2013
    Beans
    2

    Gazelle laptop hobbled after Ubuntu reinstall

    Hello--

    A few months ago I purchased a Gazelle Professional laptop. I've been very happy with it.

    Recently I executed an errant dpkg command that ran roughshod over my system, deleting numerous critical system files. I was left with no choice but to reinstall Ubuntu from DVD. The process was unexpectedly painless, even preserving my home directory, but I'm left with a system that's broken in some important ways:

    1. The touchpad is nonresponsive, and remains so even after I press FN+F1.
    2. There's no sound.
    3. When I open the hibernating laptop, the screen flashes briefly, but then remains dark. I have to power-cycle it and log back in to get back to the desktop.
    4. After a minute or so of use, a dialog appears, presenting an important-looking but vague warning: "System program problem detected / Do you want to report the problem now?"

    Tips for how to remedy any or all of these issues would be greatly appreciated.

  2. #2
    Join Date
    Jun 2009
    Location
    0:0:0:0:0:0:0:1
    Beans
    4,136
    Distro
    Xubuntu 13.04 Raring Ringtail

    Re: Gazelle laptop hobbled after Ubuntu reinstall

    http://ubuntuforums.org/showthread.php?t=954734
    this may be of use
    have you been into the sound settings and touchpad settings?
    Laptop: ASUS A54C-NB91 (Storage: WD3200BEKT + MKNSSDCR60GB-DX); Desktop: Custom Build - Images included; rPi Server
    Putting your Networked Printer's scanner software to shame PHP Scanner Server
    I frequently edit my post when I have the last post

  3. #3
    Join Date
    Apr 2013
    Beans
    2

    Re: Gazelle laptop hobbled after Ubuntu reinstall

    So I called the System76 support number and explained my issues. I was told that the most likely scenario was that my Ubuntu DVD had been corrupted as I downloaded and/or burned it, and that I should try again, using a slower burn speed. Also, clicking the "download third party software" checkbox before installing has been known to cause problems, apparently.

    Since I had no more blank DVDs at hand, I tried installing again with my original DVD, and incredibly, it worked! That third-party software must be a killer.

    The only lingering issue was that swiping the trackpad with two fingers didn't scroll windows as it normally did, but installing the System76 drivers and rebooting restored the usual functionality. I'm back in business!

  4. #4
    Join Date
    Oct 2007
    Location
    Aurora, CO
    Beans
    2,563
    Distro
    Ubuntu

    Re: Gazelle laptop hobbled after Ubuntu reinstall

    Good to hear you're all good. Thanks for the phone call this morning!
    Ian Santopietro - System76 Technical Support.
    Open a Support Ticket!
    Ask a Sales Question!

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •