12.04 Package system broken, can't update or install apps

**Crimson_Tider** · March 24th, 2013

Hi,

I have been unable to install updates for several months. When I click on the Update Manager icon at the top of my screen, which right now is a red circle with a horizontal white line in it, I get the following error message:

The package system is broken

Check if you are using third party repositories. If so disable them, since they are a common source of problems.
Furthermore run the following command in a Terminal: apt-get install -f

Details:

The following packages have unmet dependencies:
linux-image-generic: Depends: linux-image-3.2.0-31-generic but it is not installed

So I run

Code:

apt-get install -f

as it tells me to, and this is what I get:

Code:

xxxxx@xxxxx-xxxxxx:~$ sudo apt-get install -f
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following packages were automatically installed and are no longer required:
linux-headers-3.2.0-26-generic screen-resolution-extra
gstreamer0.10-fluendo-mp3:i386 linux-headers-3.2.0-25 linux-headers-3.2.0-26
linux-headers-3.2.0-25-generic liboil0.3:i386
Use 'apt-get autoremove' to remove them.
The following extra packages will be installed:
linux-generic linux-image-generic
The following packages will be upgraded:
linux-generic linux-image-generic
2 upgraded, 0 newly installed, 0 to remove and 438 not upgraded.
2 not fully installed or removed.
Need to get 0 B/4,310 B of archives.
After this operation, 0 B of additional disk space will be used.
Do you want to continue [Y/n]? y
dpkg: dependency problems prevent configuration of linux-image-generic:
linux-image-generic depends on linux-image-3.2.0-31-generic; however:
Package linux-image-3.2.0-31-generic is not installed.
dpkg: error processing linux-image-generic (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
dpkg: dependency problems prevent configuration of linux-generic:
linux-generic depends on linux-image-generic (= 3.2.0.31.34); however:
Package linux-image-generic is not configured yet.
dpkg: error processing linux-generic (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
Errors were encountered while processing:
linux-image-generic
linux-generic
E: Sub-process /usr/bin/dpkg returned an error code (1)

So what can I do to update my OS?

**drpjkurian** · March 24th, 2013

sudo apt-get -f install ; sudo dpkg --configure -a

Try this command in terminal and update the OS. Let me know the outcome

**Crimson_Tider** · March 27th, 2013

Here is the result:

Code:

xxxxxx@xxxxxx-xxxxxxx:~$ sudo apt-get -f install; sudo dpkg --configure -a
[sudo] password for xxxxxx:
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following packages were automatically installed and are no longer required:
linux-headers-3.2.0-26-generic screen-resolution-extra
gstreamer0.10-fluendo-mp3:i386 linux-headers-3.2.0-25 linux-headers-3.2.0-26
linux-headers-3.2.0-25-generic liboil0.3:i386
Use 'apt-get autoremove' to remove them.
The following extra packages will be installed:
linux-generic linux-image-generic
The following packages will be upgraded:
linux-generic linux-image-generic
2 upgraded, 0 newly installed, 0 to remove and 443 not upgraded.
2 not fully installed or removed.
Need to get 0 B/4,310 B of archives.
After this operation, 0 B of additional disk space will be used.
Do you want to continue [Y/n]? y
dpkg: dependency problems prevent configuration of linux-image-generic:
linux-image-generic depends on linux-image-3.2.0-31-generic; however:
Package linux-image-3.2.0-31-generic is not installed.
dpkg: error processing linux-image-generic (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
dpkg: dependency problems prevent configuration of linux-generic:
linux-generic depends on linux-image-generic (= 3.2.0.31.34); however:
Package linux-image-generic is not configured yet.
dpkg: error processing linux-generic (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
Errors were encountered while processing:
linux-image-generic
linux-generic
E: Sub-process /usr/bin/dpkg returned an error code (1)
dpkg: dependency problems prevent configuration of linux-image-generic:
linux-image-generic depends on linux-image-3.2.0-31-generic; however:
Package linux-image-3.2.0-31-generic is not installed.
dpkg: error processing linux-image-generic (--configure):
dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux-generic:
linux-generic depends on linux-image-generic (= 3.2.0.31.34); however:
Package linux-image-generic is not configured yet.
dpkg: error processing linux-generic (--configure):
dependency problems - leaving unconfigured
Errors were encountered while processing:
linux-image-generic
linux-generic

**Bucky Ball** · March 27th, 2013

Code:

sudo apt-get autoremove

and try again.

**drpjkurian** · March 27th, 2013

As per the error message, the linux image generic is not configured because linux-image-generic depends on linux-image-3.2.0-31-generic.
linux-image-3.2.0-31-generic is available here. Click the option "apt install"

I think this should solve the problem

**Crimson_Tider** · March 30th, 2013

Originally Posted by Bucky Ball

Code:

sudo apt-get autoremove

and try again.

Code:

xxxxxx@xxxxxx-xxxxxxx:~$ sudo apt-get autoremove
[sudo] password for xxxxxx:
Reading package lists... Done
Building dependency tree
Reading state information... Done
You might want to run 'apt-get -f install' to correct these.
The following packages have unmet dependencies:
linux-image-generic : Depends: linux-image-3.2.0-31-generic but it is not installed
E: Unmet dependencies. Try using -f.
buddy@buddy-N68S3B:~$ sudo apt-get autoremove -f
Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following extra packages will be installed:
linux-generic linux-image-generic
The following packages will be REMOVED:
gstreamer0.10-fluendo-mp3:i386 liboil0.3:i386 linux-headers-3.2.0-25
linux-headers-3.2.0-25-generic linux-headers-3.2.0-26
linux-headers-3.2.0-26-generic screen-resolution-extra
The following packages will be upgraded:
linux-generic linux-image-generic
2 upgraded, 0 newly installed, 7 to remove and 443 not upgraded.
2 not fully installed or removed.
Need to get 0 B/4,310 B of archives.
After this operation, 136 MB disk space will be freed.
Do you want to continue [Y/n]? y
(Reading database ... 336654 files and directories currently installed.)
Removing gstreamer0.10-fluendo-mp3:i386 ...
Removing liboil0.3:i386 ...
Removing linux-headers-3.2.0-25-generic ...
Removing linux-headers-3.2.0-25 ...
Removing linux-headers-3.2.0-26-generic ...
Removing linux-headers-3.2.0-26 ...
Removing screen-resolution-extra ...
Processing triggers for libc-bin ...
ldconfig deferred processing now taking place
dpkg: dependency problems prevent configuration of linux-image-generic:
linux-image-generic depends on linux-image-3.2.0-31-generic; however:
Package linux-image-3.2.0-31-generic is not installed.
dpkg: error processing linux-image-generic (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
dpkg: dependency problems prevent configuration of linux-generic:
linux-generic depends on linux-image-generic (= 3.2.0.31.34); however:
Package linux-image-generic is not configured yet.
dpkg: error processing linux-generic (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
Errors were encountered while processing:
linux-image-generic
linux-generic
E: Sub-process /usr/bin/dpkg returned an error code (1)

**Crimson_Tider** · March 30th, 2013

Originally Posted by drpjkurian

As per the error message, the linux image generic is not configured because linux-image-generic depends on linux-image-3.2.0-31-generic.
linux-image-3.2.0-31-generic is available here. Click the option "apt install"

I think this should solve the problem

I clicked on the Apt Install button at that link and here is what I got:

Code:

Items cannot be installed or removed until the package catalog is repaired. Do you want to repair it now?

Once Update Manager has finished the repairs, you can close it and return to the store.

I clicked Repair

Then I got the error message

Code:

Package operation failed
The installation or removal of a software package failed.
Details:
installArchives() failed: dpkg: dependency problems prevent configuration of linux-image-generic:
 linux-image-generic depends on linux-image-3.2.0-31-generic; however:
  Package linux-image-3.2.0-31-generic is not installed.
dpkg: error processing linux-image-generic (--configure):
 dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
dpkg: dependency problems prevent configuration of linux-generic:
 linux-generic depends on linux-image-generic (= 3.2.0.31.34); however:
  Package linux-image-generic is not configured yet.
dpkg: error processing linux-generic (--configure):
 dependency problems - leaving unconfigured
No apport report written because MaxReports is reached already
Errors were encountered while processing:
 linux-image-generic
 linux-generic
Error in function: 
SystemError: E:Sub-process /usr/bin/dpkg returned an error code (1)
dpkg: dependency problems prevent configuration of linux-image-generic:
 linux-image-generic depends on linux-image-3.2.0-31-generic; however:
  Package linux-image-3.2.0-31-generic is not installed.
dpkg: error processing linux-image-generic (--configure):
 dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of linux-generic:
 linux-generic depends on linux-image-generic (= 3.2.0.31.34); however:
  Package linux-image-generic is not configured yet.
dpkg: error processing linux-generic (--configure):
 dependency problems - leaving unconfigured

**sluxuer** · March 30th, 2013

I have experienced a problem like that, but eventually I gave up, and what I did was reinstall my ubuntu..

**LuisGMarine** · March 30th, 2013

What happens when you run these commands?

Code:

sudo apt-get update
sudo apt-get upgrade

I saw this thread earlier this week, and was convinced that 'sudo apt-get update' was going to fix it for you, but I guess it didn't. I'll jump on board and see if we can figure this out.

Also keep in mind that when you run these commands in terminal, you must NOT have any other windows that pertain to install/upgrading the system .. i.e. don't run the commands when you have the 'Update Manager' or 'Ubuntu Software Center' open.

**Crimson_Tider** · April 7th, 2013

Originally Posted by LuisGMarine

What happens when you run these commands?

Code:

sudo apt-get update
sudo apt-get upgrade

I saw this thread earlier this week, and was convinced that 'sudo apt-get update' was going to fix it for you, but I guess it didn't. I'll jump on board and see if we can figure this out.

Also keep in mind that when you run these commands in terminal, you must NOT have any other windows that pertain to install/upgrading the system .. i.e. don't run the commands when you have the 'Update Manager' or 'Ubuntu Software Center' open.

Code:

xxxxxx@xxxxxx-xxxxxxx:~$ sudo apt-get update
[sudo] password for xxxxxx: 
Ign http://dl.google.com stable InRelease
Ign http://dl.google.com stable InRelease                                      
Ign http://security.ubuntu.com precise-security InRelease                      
Ign http://us.archive.ubuntu.com precise InRelease                             
Ign http://us.archive.ubuntu.com precise-updates InRelease                     
Ign http://us.archive.ubuntu.com precise-backports InRelease                   
Ign http://archive.canonical.com precise InRelease                             
Hit http://dl.google.com stable Release.gpg                                    
Ign http://extras.ubuntu.com precise InRelease                                 
Hit http://security.ubuntu.com precise-security Release.gpg                    
Hit http://us.archive.ubuntu.com precise Release.gpg                           
Hit http://dl.google.com stable Release.gpg                                    
Hit http://security.ubuntu.com precise-security Release                        
Hit http://us.archive.ubuntu.com precise-updates Release.gpg                   
Hit http://dl.google.com stable Release                                        
Hit http://archive.canonical.com precise Release.gpg                           
Hit http://extras.ubuntu.com precise Release.gpg                               
Hit http://us.archive.ubuntu.com precise-backports Release.gpg                 
Hit http://security.ubuntu.com precise-security/main Sources                   
Hit http://us.archive.ubuntu.com precise Release                               
Hit http://archive.canonical.com precise Release                               
Hit http://extras.ubuntu.com precise Release                                   
Hit http://security.ubuntu.com precise-security/restricted Sources             
Hit http://security.ubuntu.com precise-security/universe Sources               
Hit http://security.ubuntu.com precise-security/multiverse Sources             
Hit http://security.ubuntu.com precise-security/main amd64 Packages            
Hit http://security.ubuntu.com precise-security/restricted amd64 Packages      
Hit http://security.ubuntu.com precise-security/universe amd64 Packages        
Hit http://security.ubuntu.com precise-security/multiverse amd64 Packages      
Hit http://security.ubuntu.com precise-security/main i386 Packages             
Hit http://security.ubuntu.com precise-security/restricted i386 Packages       
Hit http://security.ubuntu.com precise-security/universe i386 Packages         
Hit http://us.archive.ubuntu.com precise-updates Release                       
Hit http://archive.canonical.com precise/partner amd64 Packages                
Hit http://us.archive.ubuntu.com precise-backports Release                     
Hit http://extras.ubuntu.com precise/main Sources                              
Hit http://us.archive.ubuntu.com precise/main Sources                          
Hit http://us.archive.ubuntu.com precise/restricted Sources                    
Hit http://us.archive.ubuntu.com precise/universe Sources                      
Hit http://us.archive.ubuntu.com precise/multiverse Sources                    
Hit http://us.archive.ubuntu.com precise/main amd64 Packages                   
Hit http://dl.google.com stable Release                                        
Hit http://us.archive.ubuntu.com precise/restricted amd64 Packages             
Hit http://us.archive.ubuntu.com precise/universe amd64 Packages               
Hit http://us.archive.ubuntu.com precise/multiverse amd64 Packages             
Hit http://us.archive.ubuntu.com precise/main i386 Packages                    
Hit http://archive.canonical.com precise/partner i386 Packages                 
Ign http://archive.canonical.com precise/partner TranslationIndex              
Hit http://us.archive.ubuntu.com precise/restricted i386 Packages              
Hit http://us.archive.ubuntu.com precise/universe i386 Packages                
Hit http://us.archive.ubuntu.com precise/multiverse i386 Packages              
Hit http://us.archive.ubuntu.com precise/main TranslationIndex                 
Hit http://us.archive.ubuntu.com precise/multiverse TranslationIndex           
Hit http://us.archive.ubuntu.com precise/restricted TranslationIndex           
Hit http://us.archive.ubuntu.com precise/universe TranslationIndex             
Hit http://us.archive.ubuntu.com precise-updates/main Sources                  
Hit http://us.archive.ubuntu.com precise-updates/restricted Sources            
Hit http://us.archive.ubuntu.com precise-updates/universe Sources              
Hit http://us.archive.ubuntu.com precise-updates/multiverse Sources            
Hit http://us.archive.ubuntu.com precise-updates/main amd64 Packages           
Hit http://us.archive.ubuntu.com precise-updates/restricted amd64 Packages     
Hit http://us.archive.ubuntu.com precise-updates/universe amd64 Packages       
Hit http://us.archive.ubuntu.com precise-updates/multiverse amd64 Packages     
Hit http://us.archive.ubuntu.com precise-updates/main i386 Packages            
Hit http://us.archive.ubuntu.com precise-updates/restricted i386 Packages      
Hit http://us.archive.ubuntu.com precise-updates/universe i386 Packages        
Hit http://us.archive.ubuntu.com precise-updates/multiverse i386 Packages      
Hit http://us.archive.ubuntu.com precise-updates/main TranslationIndex         
Hit http://us.archive.ubuntu.com precise-updates/multiverse TranslationIndex   
Hit http://us.archive.ubuntu.com precise-updates/restricted TranslationIndex   
Hit http://us.archive.ubuntu.com precise-updates/universe TranslationIndex     
Hit http://us.archive.ubuntu.com precise-backports/main Sources                
Hit http://us.archive.ubuntu.com precise-backports/restricted Sources          
Hit http://us.archive.ubuntu.com precise-backports/universe Sources            
Hit http://extras.ubuntu.com precise/main amd64 Packages                       
Hit http://extras.ubuntu.com precise/main i386 Packages                        
Ign http://extras.ubuntu.com precise/main TranslationIndex                     
Hit http://us.archive.ubuntu.com precise-backports/multiverse Sources          
Hit http://us.archive.ubuntu.com precise-backports/main amd64 Packages         
Hit http://us.archive.ubuntu.com precise-backports/restricted amd64 Packages   
Hit http://us.archive.ubuntu.com precise-backports/universe amd64 Packages     
Hit http://us.archive.ubuntu.com precise-backports/multiverse amd64 Packages   
Hit http://us.archive.ubuntu.com precise-backports/main i386 Packages          
Hit http://us.archive.ubuntu.com precise-backports/restricted i386 Packages    
Hit http://us.archive.ubuntu.com precise-backports/universe i386 Packages      
Hit http://us.archive.ubuntu.com precise-backports/multiverse i386 Packages    
Hit http://us.archive.ubuntu.com precise-backports/main TranslationIndex       
Hit http://us.archive.ubuntu.com precise-backports/multiverse TranslationIndex 
Hit http://us.archive.ubuntu.com precise-backports/restricted TranslationIndex 
Hit http://us.archive.ubuntu.com precise-backports/universe TranslationIndex   
Hit http://us.archive.ubuntu.com precise/main Translation-en                   
Hit http://us.archive.ubuntu.com precise/multiverse Translation-en             
Hit http://us.archive.ubuntu.com precise/restricted Translation-en             
Hit http://us.archive.ubuntu.com precise/universe Translation-en               
Hit http://us.archive.ubuntu.com precise-updates/main Translation-en           
Hit http://us.archive.ubuntu.com precise-updates/multiverse Translation-en     
Ign http://archive.canonical.com precise/partner Translation-en_US             
Ign http://archive.canonical.com precise/partner Translation-en                
Ign http://extras.ubuntu.com precise/main Translation-en_US                    
Hit http://dl.google.com stable/main amd64 Packages                            
Hit http://dl.google.com stable/main i386 Packages                             
Ign http://dl.google.com stable/main TranslationIndex                          
Hit http://dl.google.com stable/main amd64 Packages                            
Hit http://dl.google.com stable/main i386 Packages                             
Ign http://extras.ubuntu.com precise/main Translation-en                       
Hit http://us.archive.ubuntu.com precise-updates/restricted Translation-en     
Hit http://us.archive.ubuntu.com precise-updates/universe Translation-en
Hit http://us.archive.ubuntu.com precise-backports/main Translation-en
Hit http://us.archive.ubuntu.com precise-backports/multiverse Translation-en
Hit http://us.archive.ubuntu.com precise-backports/restricted Translation-en
Hit http://us.archive.ubuntu.com precise-backports/universe Translation-en
Ign http://dl.google.com stable/main TranslationIndex                
Ign http://dl.google.com stable/main Translation-en_US
Ign http://dl.google.com stable/main Translation-en
Ign http://dl.google.com stable/main Translation-en_US
Ign http://dl.google.com stable/main Translation-en
Hit http://security.ubuntu.com precise-security/multiverse i386 Packages
Hit http://security.ubuntu.com precise-security/main TranslationIndex
Hit http://security.ubuntu.com precise-security/multiverse TranslationIndex
Hit http://security.ubuntu.com precise-security/restricted TranslationIndex
Hit http://security.ubuntu.com precise-security/universe TranslationIndex
Hit http://security.ubuntu.com precise-security/main Translation-en
Hit http://security.ubuntu.com precise-security/multiverse Translation-en
Hit http://security.ubuntu.com precise-security/restricted Translation-en
Hit http://security.ubuntu.com precise-security/universe Translation-en
Reading package lists... Done
xxxxxx@xxxxxx-xxxxxxx:~$ sudo apt-get upgrade
Reading package lists... Done
Building dependency tree       
Reading state information... Done
You might want to run 'apt-get -f install' to correct these.
The following packages have unmet dependencies:
 linux-image-generic : Depends: linux-image-3.2.0-31-generic but it is not installed
E: Unmet dependencies. Try using -f.
xxxxxx@xxxxxx-xxxxxxx:~$

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