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Thread: Mobilcom Internet USB Stick

  1. #1
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    Mobilcom Internet USB Stick

    I have bought an Internet USB Stick from Mobilcom/Debitel (XS Stick W21) a couple of weeks ago when i moved to Germany.

    The stick works fine on my mac, but i can't get it to work on my girlfriend's laptop (running Ubuntu 12.04 LTS on a Toshiba Satellite laptop).
    i have looked on the internet and i can see other people have had the same problem as we are having, but i can seem to find a solution.
    i have tried several things but i can't do it! =(

    Any ideas on what i should do to get it working?

    i don't know if this helps, but...

    when i run lsusb
    Code:
    BUS 002 Device 004: ID 1c9e:9801 OMEGA TECHNOLOGY
    I really appreciate your help!
    Thanks!

  2. #2
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    Re: Mobilcom Internet USB Stick

    This link might be useful for you. http://forum.ubuntuusers.de/topic/um.../#post-4333882

    It appears to have a solution or at least it will point you in the right direction.

  3. #3
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    Re: Mobilcom Internet USB Stick

    On my 12.04, it looks like the driver 'option' doesn't know this device yet. But I haven't updated for months.

    Please post outputs of -
    Code:
    modinfo option | grep -i 1c9e
    usb-devices | grep -A10 -B2 9801
    dmesg | tail -20
    ..after plugging-in the modem.
    Varun
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  4. #4
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    Re: Mobilcom Internet USB Stick

    Quote Originally Posted by westie457 View Post
    This link might be useful for you. http://forum.ubuntuusers.de/topic/um.../#post-4333882

    It appears to have a solution or at least it will point you in the right direction.
    Thanks. i have seen that page, and i actually tried to follow it. But my german isn't so good...
    i think i have made all the things they say in that page, but it still doesn't work.

  5. #5
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    Re: Mobilcom Internet USB Stick

    Quote Originally Posted by varunendra View Post
    On my 12.04, it looks like the driver 'option' doesn't know this device yet. But I haven't updated for months.

    Please post outputs of -
    Code:
    modinfo option | grep -i 1c9e
    usb-devices | grep -A10 -B2 9801
    dmesg | tail -20
    ..after plugging-in the modem.
    So here are the infors you asked me...

    modinfo option | grep -i 1c9e
    Code:
    alias:          usb:v1C9Ep9607d*dc*dsc*dp*ic*isc*ip*
    alias:          usb:v1C9Ep9603d*dc*dsc*dp*ic*isc*ip*
    usb-devices | grep -A10 -B2 9801
    Code:
    T:  Bus=02 Lev=01 Prnt=01 Port=03 Cnt=01 Dev#=  4 Spd=480 MxCh= 0
    D:  Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
    P:  Vendor=1c9e ProdID=9801 Rev=00.00
    S:  Manufacturer=USB Modem
    S:  Product=USB Modem
    S:  SerialNumber=1234567890ABCDEF
    C:  #Ifs= 5 Cfg#= 1 Atr=e0 MxPwr=500mA
    I:  If#= 0 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
    I:  If#= 1 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
    I:  If#= 2 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
    I:  If#= 3 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
    I:  If#= 5 Alt= 0 #EPs= 2 Cls=08(stor.) Sub=06 Prot=50 Driver=usb-storage
    dmesg | tail -20
    Code:
    [ 3967.751734] init: modemmanager main process ended, respawning
    [ 3967.762102] init: modemmanager main process (8128) terminated with status 255
    [ 3967.762144] init: modemmanager main process ended, respawning
    [ 3967.775582] init: modemmanager main process (8130) terminated with status 255
    [ 3967.775612] init: modemmanager respawning too fast, stopped
    [ 4580.792510] usb 2-4: USB disconnect, device number 2
    [ 4618.916064] usb 2-4: new high-speed USB device number 3 using ehci_hcd
    [ 4619.072868] scsi8 : usb-storage 2-4:1.0
    [ 4619.073310] scsi9 : usb-storage 2-4:1.1
    [ 4619.371458] usb 2-4: usbfs: process 8315 (usb_modeswitch) did not claim interface 0 before use
    [ 4619.581328] usb 2-4: usbfs: process 8316 (usb_modeswitch) did not claim interface 0 before use
    [ 4619.583695] usb 2-4: usbfs: process 8317 (usb_modeswitch) did not claim interface 0 before use
    [ 4619.773241] usb 2-4: USB disconnect, device number 3
    [ 4620.140070] usb 2-4: new high-speed USB device number 4 using ehci_hcd
    [ 4620.273442] usb 2-4: config 1 has an invalid interface number: 5 but max is 4
    [ 4620.273451] usb 2-4: config 1 has no interface number 4
    [ 4620.295575] scsi10 : usb-storage 2-4:1.5
    [ 4621.293503] scsi 10:0:0:0: Direct-Access     USBModem Disk             2.31 PQ: 0 ANSI: 2
    [ 4621.295182] sd 10:0:0:0: Attached scsi generic sg2 type 0
    [ 4621.299230] sd 10:0:0:0: [sdb] Attached SCSI removable disk

  6. #6
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    Re: Mobilcom Internet USB Stick

    Quote Originally Posted by Boguz View Post
    Code:
    I:  If#= 0 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
    I:  If#= 1 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
    I:  If#= 2 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
    I:  If#= 3 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
    I:  If#= 5 Alt= 0 #EPs= 2 Cls=08(stor.) Sub=06 Prot=50 Driver=usb-storage
    So far what we suspected (+ some more). Let's try an old fix. Follow what is suggested in post #62 here : http://ubuntuforums.org/showthread.p...7#post12132847
    Varun
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  7. #7
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    Re: Mobilcom Internet USB Stick

    hi

    i think that helped, but when i restart then i have to go again into terminal again.
    is this normal?

  8. #8
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    Re: Mobilcom Internet USB Stick

    Quote Originally Posted by Boguz View Post
    hi

    i think that helped, but when i restart then i have to go again into terminal again.
    is this normal?
    No it's not normal. What do you need to do in terminal ?
    Varun
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  9. #9
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    Re: Mobilcom Internet USB Stick

    Hi folks

    Can have a look at this thread

    Thread: modem-manager not working

    BR

    Alex
    Two tin cans are better than an iphone

    http://www.ehow.co.uk/how_2067160_ma...hone.html?cr=1

  10. #10
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    Re: Mobilcom Internet USB Stick

    Quote Originally Posted by alexfish View Post
    Can have a look at this thread
    Thread: modem-manager not working
    Actually, alexfish, if you follow the link I pointed the OP to, it takes to the same thread you linked to, pointing to the same 'generic' form of the solution by yourself

    But I'm happy that you yourself are here now
    Varun
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