No Network or Mouse

[coreymcdonald855]

Hey, all. following a fresh install of 12.04, I've lost wired network support and my USB mouse is neither visible nor responsive. This is day four and the issue is increasingly frustrating. Looking forward to your advice.

AsRock 75 Pro 3
Intel I5 3.1 GHz quad
Radeon HD 7870 Ghz Edition

[gordintoronto]

Tell us about your computer? If possible, open Terminal, enter these commands:
lspci
lsusb
If possible, copy/paste the results here.

64-bit Ubuntu 12.04.2?

Perhaps you can do those things from your LiveDVD or LiveUSB?

[coreymcdonald855]

I tried reinstalling to see if that would fix it, no change. Back on the "Try Ubuntu." Is that the same as Live? It's x64, though. As far as system specs, they are as follows:

AsRock Z75 Pro 3
Intel I5 3.1 GHz Quad
Radeon HD 7870 GHz Edition

Also, I cannot seem to access the terminal in whatever mode I am currently running Ubuntu. Let me know if you need any other info, I would be happy to provide. Thank you for the prompt response.

[gordintoronto]

In "Try Ubuntu" (which is Live DVD or Live USB -- which?) press the Windows key and type terminal. Then you can enter the commands.

[coreymcdonald855]

I'm home on spring break, I will post results as soon as I get back in town. Thank you for the instructions.

[varunendra]

Thread moved to Networking & Wireless.

[coreymcdonald855]

lspci brought back:
00:00.0 Host bridge: Intel Corporation Ivy Bridge DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Ivy Bridge PCI Express Root Port (rev 09)
00:14.0 USB controller: Intel Corporation Panther Point USB xHCI Host Controller (rev 04)
00:16.0 Communication controller: Intel Corporation Panther Point MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation Panther Point High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 1 (rev c4)
00:1c.4 PCI bridge: Intel Corporation 82801 PCI Bridge (rev c4)
00:1c.5 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 6 (rev c4)
00:1d.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation Panther Point LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation Panther Point 6 port SATA Controller [AHCI mode] (rev 04)
00:1f.3 SMBus: Intel Corporation Panther Point SMBus Controller (rev 04)
01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI Device 6818
01:00.1 Audio device: Advanced Micro Devices [AMD] nee ATI Device aab0
03:00.0 PCI bridge: ASMedia Technology Inc. ASM1083/1085 PCIe to PCI Bridge (rev 03)
05:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 06)


lsusb brought back:
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 003: ID 154b:0062 PNY
Bus 002 Device 007: ID 1bcf:0007 Sunplus Innovation Technology Inc. Optical Mouse

LiveUSB, to answer that question.

[varunendra]

I've lost wired network support and my USB mouse is neither visible nor responsive.

What did you mean by mouse not visible? At system level, it IS visible at least -

05:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 06)
...
Bus 002 Device 007: ID 1bcf:0007 Sunplus Innovation Technology Inc. Optical Mouse

As for the network card, the above chip is supported by native r8169 driver.

Please post outputs of -

lspci -nnk | grep -iA2 net
usb-devices | grep -A6 -B2 0007
lsmod
dmesg | grep 816

[coreymcdonald855]

Please keep in mind that I am running Ubuntu LiveUSB. The issues described only occur when booting from the installed Ubuntu 12.04. As for the mouse, I meant the cursor isn't visible. The mouse is not responsive (e.g. moving it won't wake the monitor).

ubuntu@ubuntu:~$ lspci -nnk | grep -iA2 net
05:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller [10ec:8168] (rev 06)
    Subsystem: ASRock Incorporation Motherboard (one of many) [1849:8168]
    Kernel driver in use: r8169

ubuntu@ubuntu:~$ usb-devices | grep -A6 -B2 0007
T:  Bus=02 Lev=02 Prnt=02 Port=07 Cnt=02 Dev#=  4 Spd=1.5 MxCh= 0
D:  Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs=  1
P:  Vendor=1bcf ProdID=0007 Rev=01.12
S:  Product=USB Optical Wheel Mouse
C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=60mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=01 Prot=02 Driver=usbhid
T:  Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh= 4
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1

ubuntu@ubuntu:~$ lsmod
Module                  Size  Used by
dm_crypt               23126  0 
snd_hda_codec_hdmi     32476  1 
snd_hda_codec_realtek    79756  1 
snd_hda_intel          34117  5 
coretemp               13642  0 
snd_hda_codec         135141  3 snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel
kvm_intel             137888  0 
snd_seq_midi           13325  0 
kvm                   422160  1 kvm_intel
snd_rawmidi            30750  1 snd_seq_midi
snd_hwdep              17765  1 snd_hda_codec
snd_seq_midi_event     14900  1 snd_seq_midi
snd_pcm                97523  3 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec
snd_seq                61931  2 snd_seq_midi,snd_seq_midi_event
ghash_clmulni_intel    13221  0 
snd_timer              29990  2 snd_pcm,snd_seq
snd_seq_device         14498  3 snd_seq_midi,snd_rawmidi,snd_seq
bnep                   18240  2 
aesni_intel            51134  0 
mei                    41410  0 
snd                    83674  20 snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel,snd_hda_codec,snd_rawmidi,snd_hwdep,snd_pcm,snd_seq,snd_timer,snd_seq_device
cryptd                 20531  2 ghash_clmulni_intel,aesni_intel
rfcomm                 47562  0 
aes_x86_64             17256  1 aesni_intel
lpc_ich                17145  0 
soundcore              15092  1 snd
snd_page_alloc         18573  2 snd_hda_intel,snd_pcm
joydev                 17694  0 
bluetooth             211812  10 bnep,rfcomm
parport_pc             32867  0 
microcode              23030  0 
serio_raw              13216  0 
mac_hid                13254  0 
ppdev                  17114  0 
lp                     17800  0 
parport                46563  3 parport_pc,ppdev,lp
dm_multipath           23306  0 
scsi_dh                14589  1 dm_multipath
ext2                   73799  1 
squashfs               36801  1 
overlayfs              28353  1 
nls_iso8859_1          12714  1 
nls_utf8               12558  0 
isofs                  40307  0 
dm_raid45              78156  0 
xor                    17153  1 dm_raid45
dm_mirror              22204  0 
dm_region_hash         20962  1 dm_mirror
dm_log                 18565  3 dm_raid45,dm_mirror,dm_region_hash
btrfs                 781017  0 
zlib_deflate           27140  1 btrfs
libcrc32c              12645  1 btrfs
hid_generic            12541  0 
usbhid                 47259  0 
hid                   100815  2 hid_generic,usbhid
uas                    18073  0 
usb_storage            49288  1 
radeon                912794  2 
ttm                    88495  1 radeon
drm_kms_helper         49259  1 radeon
video                  19598  0 
drm                   290344  4 radeon,ttm,drm_kms_helper
i2c_algo_bit           13565  1 radeon
r8169                  62766  0

ubuntu@ubuntu:~$ dmesg | grep 816
[    2.617700] pci 0000:05:00.0: [10ec:8168] type 00 class 0x020000
[    2.706797]  [<ffffffff816a8324>] kernel_thread_helper+0x4/0x10
[    2.706801]  [<ffffffff816a8320>] ? gs_change+0x13/0x13
[    3.207461] r8169 Gigabit Ethernet driver 2.3LK-NAPI loaded
[    3.207608] r8169 0000:05:00.0: irq 45 for MSI/MSI-X
[    3.207734] r8169 0000:05:00.0: eth0: RTL8168evl/8111evl at 0xffffc90001776000, bc:5f:f4:67:d6:05, XID 0c900800 IRQ 45
[    3.207736] r8169 0000:05:00.0: eth0: jumbo features [frames: 9200 bytes, tx checksumming: ko]
[   42.790042] r8169 0000:05:00.0: eth0: link down
[   42.790064] r8169 0000:05:00.0: eth0: link down
[   44.974838] r8169 0000:05:00.0: eth0: link up

Thank you for the assistance.

[varunendra]

First off, please use code tags for posting terminal codes (follow the example link in my sig. to see how). It preserves formatting and makes it more readable.

About the problem, guess you need to post the outputs from the installed system instead. As highlighted in your above post, both network and mouse are normal in the live session, so that doesn't give any hints to the problem in the installed system.

If the keyboard works, you can use Ctrl+Alt+T to open terminal, then you can run the commands and redirect them to a file on your desktop for easy copy-paste later.

Precisely (after opening terminal)-

cd ~/Desktop
lspci -nnk | grep -iA2 net > info.txt
usb-devices | grep -A6 -B2 0007 >> info.txt
lsmod >> info.txt
dmesg | grep 816 >> info.txt

This will create a file "info.txt" on your desktop and put all the outputs in it.

You can then connect a usb thumb drive and copy the file to it for posting here. From the same terminal (being in 'Desktop' directory) -

cp info.txt /media/usb

where 'usb' would be the name by which your thumb drive appears in nautilus (the file browser).