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Thread: so how do i turn off encrypion off

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  1. #1
    Join Date
    Mar 2013
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    so how do i turn off encrypion off

    so heres the deal for some reson everything I print is all encryped and i want that to stop so i need to find out how to get my computer to norm the printer is an hp photosmart 5510 i know its not the printer its my computer ny bf was on it and he downloaded something and now im having problems i removed all the software he downloaded and still nothing and if it helps i made a file the other day and i went to open it to day and it was encryped i dont care if i have to reset all my computer i already backed up all my files to a usb and tryed to resate but the f10 didnt work for me thank u for ur help

  2. #2
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    Jan 2009
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    Re: so how do i turn off encrypion off

    Hi,

    What do you mean by 'encrypted'?

    Regards,
    ubudog

  3. #3
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    Re: so how do i turn off encrypion off

    i dont know how to explain it it has lil hearts squares and other shapes it does this no matter what if its a pic or a letter

  4. #4
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    Re: so how do i turn off encrypion off

    How did you install this printer?

  5. #5
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    Mar 2013
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    Re: so how do i turn off encrypion off

    its wireless but i think its my computer bc some of my files look the same way

  6. #6
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    Re: so how do i turn off encrypion off

    What is your keyboard layout set to? (Just type "Keyboard Layout" in the Dash to open)

  7. #7
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    Re: so how do i turn off encrypion off

    with anything i print from this computer it doesnt matter if its a pic or a word ducment

  8. #8
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    Re: so how do i turn off encrypion off

    i know for a fact it isnt the printer bc it has apps on it where i can print out pics for my some to draw on and thouse can out just fine

  9. #9
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    Re: so how do i turn off encrypion off

    Does it look somewhat similar to this:
    http://h30434.www3.hp.com/t5/Other-P...pes/td-p/50054

    If so, I'd say it's a driver issue.

  10. #10
    Join Date
    Jul 2008
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    Re: so how do i turn off encrypion off

    Is there any way you could post an image for us? Say, take a picture with your cell phone.

    I agree that it sounds like a driver problem.

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