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Thread: so how do i turn off encrypion off

  1. #1
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    Mar 2013
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    so how do i turn off encrypion off

    so heres the deal for some reson everything I print is all encryped and i want that to stop so i need to find out how to get my computer to norm the printer is an hp photosmart 5510 i know its not the printer its my computer ny bf was on it and he downloaded something and now im having problems i removed all the software he downloaded and still nothing and if it helps i made a file the other day and i went to open it to day and it was encryped i dont care if i have to reset all my computer i already backed up all my files to a usb and tryed to resate but the f10 didnt work for me thank u for ur help

  2. #2
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    Re: so how do i turn off encrypion off

    Hi,

    What do you mean by 'encrypted'?

    Regards,
    ubudog

  3. #3
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    Mar 2013
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    Re: so how do i turn off encrypion off

    i dont know how to explain it it has lil hearts squares and other shapes it does this no matter what if its a pic or a letter

  4. #4
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    Re: so how do i turn off encrypion off

    How did you install this printer?

  5. #5
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    Mar 2013
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    Re: so how do i turn off encrypion off

    its wireless but i think its my computer bc some of my files look the same way

  6. #6
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    Re: so how do i turn off encrypion off

    What is your keyboard layout set to? (Just type "Keyboard Layout" in the Dash to open)

  7. #7
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    Re: so how do i turn off encrypion off

    i did what u said what poped up was region and language and it says keyborad and lanfuages do u want me to go to change keyboars....

  8. #8
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    Re: so how do i turn off encrypion off

    Well, actually, that doesn't seem to be the problem. Does this happen with any document you try to print? What type of files are you trying to print when this happens?

  9. #9
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    Mar 2013
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    Re: so how do i turn off encrypion off

    with anything i print from this computer it doesnt matter if its a pic or a word ducment

  10. #10
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    Mar 2013
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    Re: so how do i turn off encrypion off

    i know for a fact it isnt the printer bc it has apps on it where i can print out pics for my some to draw on and thouse can out just fine

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