thank you for your answers, I think now my idea is more clear. I hope someone it's working on this, but for your answers I understand there's not a specific Team working in this. What I'm thinking its to solve the most common problems for beginners: maybe it'll be also helpful for experts. Of course it'll not be perfect, but it'll be a easy way to solve most common problems: the forums can be for speaking about exceptions or difficult problems. Here is the idea:
Let's assume that in internet there is one (or more than one) solution for each common problem; what it's important for provide a solution (and normally it's the information that everyone asks in the forum) is:
a) the problem
b) your particular situation (hardware/devices/ubuntu and so on: what is posted on the thread linked by grahammechanical) and
c) your knowledge of ubuntu (to give an easy or more technical solution).
So we're making a search with three filters. But c) is easy to determine by the user (probably my grandmother never wants to pass a beginners level) and b) is a "constant" and the computer can offer us this. Let me explain: imagine you're posting a problem in this forum and you have an option, while you're writing, to attach a file with all the information of your computer, and all the diagnostic devices commands (I don't know how to do this, but it's ubuntu, then it's possible!). That will be so helpful for everyone that it's trying to help you (we'll, it will be maybe so much information, but that's not a problem if you know where to look). And it's so helpful for people that don't know nothing about computers.. it's just attach a file (that normally appears in the same folder). With this we improve the question, but not the answer: only with this, lot of people can aks properly, but just a few can give an answer (so it'll be the caos)
With all this, we only have problems with a). But if you have a mouse problem (just like these "mouse problem") and you're using a X computer, probably we can understand which is your problem, 'cause other people with your computer had the same problem. Or anyway, it'll be less problems with mouse and computer can answer: "your problem is about double click or the movement of the mouse?" (In a way that you can easy answer). And then just offer a (easy) solution for you. The solutions must be arranged (with tags and so on) very well, and it'll be grate to search a method to easily translate to other languages. If nobody had this problem, of course you can ask in the forum (giving all important information).
Maybe the easiest, is take all de [solved] questions in this forums and edit the tags (in which systems or computers does this answer work) or the message (to appear like "the solutions is this"). I'm not so sure, but maybe long range (and maybe for more experts), can appear answers like "nobody with your computer have the same problem, but people with this computer (so similar to yours) yes. Would you try the answer for the other computer?" and a week later ask if the solutions work or not (and mark this solution as compatible with your computer). On the other hand, that we'll be so helpful, when you download the ubuntu for installing. Asus zenbook (the ultrabook), for example, had lots of problems with the touchpad, so we can make a Ubuntu 13.10 Asus Zenbook version with this problem solved.
I think this can improve our way to solve problems, but I'm not sure about lot of things: Will it work? Is it really possible? Is it a lot of work (and which kind)? What about security? What about coding (I don't have any idea)? What about the "sense of community" or the nice fact that you're talking with people? Is there a better way to make it? Can we take some work of this forums, launchpad or something else?
So, If someone have some new ideas or questions is welcome, and sorry for this long post. BTW The cafe is the correct place for this threat?