Cannot enter recovery mode
My daughter-in-law was given a laptop by her son that has 11.04 installed, but the power cord was bad. It has been setting for the last 2 years and she finally dug it out and got a good cord for it. Now they can't seem to remember the password. I tried to walk her thru the recovery mode but when she boots into recovery and selects the root line item it asks for the root password before she can get into the shell promtp. She doesn't have a live CD and isn't very comp savvy, but she is trying to learn. Any ideas what we can do to get her up and running? She can boot into normal desktop but can't perform any admin functions without the password.
HP Pavilion -- 4 Gig RAM -- 750 GIG HD // Rockin' 14.10 !!