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Thread: On-board USB ports not working

  1. #1
    Join Date
    Feb 2013
    Beans
    6

    On-board USB ports not working

    I am new to Linux and Ubuntu, I like the layout, and I'm finding good information in the forums. I am having trouble finding the specific issue with my USB ports. I installed Ubuntu 12.10 on my new computer, and only two USB ports are working properly.

    lsusb output:
    Code:
    Bus 008 Device 002: ID 046d:c018 Logitech, Inc. Optical Wheel Mouse
    Bus 008 Device 003: ID 0cf3:9271 Atheros Communications, Inc. AR9271 802.11n
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 008 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 009 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Unfortunately I am using a wireless internet dongle in one port and a mouse in the other so if I want to use any other device I will have to sacrifice one of those two. I have an external hard drive plugged into the front port, it spins up and the light comes on but it doesn't show up anywhere in ubuntu. I can plug that same hard drive into either one of the two ports that work (Bus 008) and it works fine. I can also boot Ubuntu from a flash drive plugged into other ports so I don't think its a BIOS issue. I am not sure where to start, everywhere I have searched has lead to a rabbit trail, and I cannot find a solution.

    lsusb -t output:
    Code:
    /:  Bus 09.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 5000M
    /:  Bus 08.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/2p, 480M
        |__ Port 1: Dev 2, If 0, Class=HID, Driver=usbhid, 1.5M
        |__ Port 2: Dev 3, If 0, Class=vend., Driver=ath9k_htc, 480M
    /:  Bus 07.Port 1: Dev 1, Class=root_hub, Driver=ohci_hcd/4p, 12M
    /:  Bus 06.Port 1: Dev 1, Class=root_hub, Driver=ohci_hcd/2p, 12M
    /:  Bus 05.Port 1: Dev 1, Class=root_hub, Driver=ohci_hcd/5p, 12M
    /:  Bus 04.Port 1: Dev 1, Class=root_hub, Driver=ohci_hcd/5p, 12M
    /:  Bus 03.Port 1: Dev 1, Class=root_hub, Driver=ehci_hcd/4p, 480M
    /:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=ehci_hcd/5p, 480M
    /:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=ehci_hcd/5p, 480M
    Im thinking this may be what the issue is, Bus 08's driver is xhci_hcd/2p, and the other ports appear to be using a different driver, but I am not entirely sure what im looking at here, or where to go next to find a solution. Any help on solving this would be greatly appreciated.

    dmesg output:
    Code:
    [ 1196.731398] usb 5-1: new full-speed USB device number 14 using ohci_hcd
    [ 1196.870995] usb 5-1: device descriptor read/64, error -32
    [ 1197.114297] usb 5-1: device descriptor read/64, error -32
    [ 1197.353613] usb 5-1: new full-speed USB device number 15 using ohci_hcd
    [ 1197.493209] usb 5-1: device descriptor read/64, error -32
    [ 1197.736513] usb 5-1: device descriptor read/64, error -32
    [ 1197.975822] usb 5-1: new full-speed USB device number 16 using ohci_hcd
    [ 1198.382650] usb 5-1: device not accepting address 16, error -32
    [ 1198.518268] usb 5-1: new full-speed USB device number 17 using ohci_hcd
    [ 1198.925092] usb 5-1: device not accepting address 17, error -32
    [ 1198.925110] hub 5-0:1.0: unable to enumerate USB device on port 1

  2. #2
    Join Date
    Jan 2009
    Location
    Nelspruit, South Africa
    Beans
    1,411
    Distro
    Ubuntu Development Release

    Re: On-board USB ports not working

    buy those 4 in 1 USB ports
    Monitor: LG flatron w1954s 22", mobo: G31-m7 series, CPU: Intel LGA 775 Intel core duo 2 2,66GHZ, RAM: 3GB, GPU: ATI Radeom HD 2400, Storage: 500GB SATA and 80GB IDE, Windows 7 ultimate and Ubuntu

  3. #3
    Join Date
    Feb 2013
    Beans
    6

    Re: On-board USB ports not working

    I guess I could do that as a last resort, but I really would like to know if there is any tweak that would easily resolve this.

  4. #4
    Join Date
    Feb 2005
    Location
    Melbourne, Australia
    Beans
    13,503
    Distro
    Ubuntu 12.04 Precise Pangolin

    Re: On-board USB ports not working

    Quote Originally Posted by Garrett87 View Post
    I guess I could do that as a last resort, but I really would like to know if there is any tweak that would easily resolve this.
    Check your BIOS settings for any USB hardware options.
    Regards, David.
    Please use the Forum search and Wiki search for immediate help
    Please mark your thread as Solved when appropriate.
    New to technical forums?: How To Ask Questions The Smart Way

  5. #5
    Join Date
    Feb 2013
    Beans
    6

    Re: On-board USB ports not working

    I checked in the BIOS settings and it had an echi setting, I turned that on and gave it a try, but there was no difference. Still only the two USB ports are working...

  6. #6
    Join Date
    Feb 2013
    Beans
    6

    Re: On-board USB ports not working

    I am up and running now. I changed the BIOS settings for "ECHI Hand Off" to enabled, started Ubuntu, opened terminal, update-usbids, and now my usb ports are working.

  7. #7
    Join Date
    Feb 2005
    Location
    Melbourne, Australia
    Beans
    13,503
    Distro
    Ubuntu 12.04 Precise Pangolin

    Re: On-board USB ports not working

    Quote Originally Posted by Garrett87 View Post
    I am up and running now.
    Then MARK the thread.
    Regards, David.
    Please use the Forum search and Wiki search for immediate help
    Please mark your thread as Solved when appropriate.
    New to technical forums?: How To Ask Questions The Smart Way

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