Do you have a Ethernet port on your laptop?
Originally Posted by 12roby21
If you do, please plug it into the router.
Click on the Unity Dash (the Ubuntu Logo at the top-left of the screen) and type in "Hardware Drivers". Open the utility that appears.
If the utility is unable to find any drivers, Open a terminal (type in 'terminal'), and copy and paste the following (the password entry in the terminal does not show, but rest assured that it is being entered).
lspci | grep Network