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Thread: New to Ubuntu

  1. #1
    Join Date
    Feb 2013
    Beans
    5

    New to Ubuntu

    Hello.
    I am having problems and dont know where to even start. I have never used the Ubuntu OS before so im lost on this whole thing. Ms step daughter was trying to upgrade to VS 11.10. About half way through it stopped responding so she let it set over night and in the morning it was the same. She then re started the system and it starts going through its command lines and then stops. I am trying to help her get it going but im a Windows user so that should tell you i could use all the help i can get.

    I dont even know what to start asking so please be kind LOL.
    Thanks
    Dave.

  2. #2
    Join Date
    Jan 2012
    Location
    Kerry/Dublin
    Beans
    109

    Re: New to Ubuntu

    What exactly was she trying to do when it froze?

  3. #3
    Join Date
    Jun 2009
    Location
    Chicago Suburbs
    Beans
    Hidden!
    Distro
    Ubuntu 12.04 Precise Pangolin

    Re: New to Ubuntu

    Part completed upgrades can be a major issue. But it may depend on how far the upgrade went.

    Have you done good backups. If not use liveCD/DVD/Flash drive to backup all of /home at the minimum.

    Do you even get a grub menu? or if just Ubuntu hold shift from BIOS until menu appears?

    If you do not get grub menu it has not started to boot and this may tell us something.

    Post the link to the BootInfo report that this creates. Is part of Boot-Repair:
    https://help.ubuntu.com/community/Boot-Info
    Boot Repair -Also handles LVM, GPT, separate /boot and UEFI dual boot.:
    https://help.ubuntu.com/community/Boot-Repair
    You can repair many boot issues with this or 'Create BootInfo' report (Other Options) & post the link it creates, so we can see your exact configuration and diagnose advanced problems.
    Install in Ubuntu liveCD or USB or Full RepairCD with Boot-Repair (for newer computers)


    If you do not have liveCD.

    Also instructions for CD/DVD or USB
    http://www.ubuntu.com/desktop/get-ubuntu/download
    Write image or burn image not copy ISO as one large file to CD.
    http://www.ubuntu.com/download/help/...-cd-on-windows
    https://help.ubuntu.com/community/BurningIsoHowto
    https://help.ubuntu.com/community/In...n/FromUSBStick
    For info on UEFI boot install & repair:
    http://ubuntuforums.org/showthread.php?t=2147295
    Please use Thread Tools above first post to close thread when/if answered completely.







  4. #4
    Join Date
    Feb 2013
    Beans
    5

    Re: New to Ubuntu

    She says every day she would turn her computer on and the update manager would say that the new release was out and it wanted her to update. Her biological father, who was accustomed to using Linux systems, said that over a certain period of time the version needed to be updated. So she was trying to update the Ubuntu version. Well, she says there was a window that popped up saying that a package didn't download correctly, and she tried clicking on it to close it, but it wouldn't let her close it. Then another window appeared saying a different package didn't download correctly, and it wouldn't let her close it either, so basically, she was just trying to close all the windows that were appearing.

  5. #5
    Join Date
    Feb 2013
    Beans
    5

    Re: New to Ubuntu

    yes the grub menu does come up but she has never done any system backups.

  6. #6
    Join Date
    Dec 2005
    Beans
    19,293
    Distro
    Ubuntu 13.10 Saucy Salamander

    Re: New to Ubuntu

    I dont even know what to start asking so please be kind LOL.
    If anyone is not polite to you, please click the report abuse button in the lower left hand corner. We will deal with them if a complaint exists and is verified.
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  7. #7
    Join Date
    Sep 2012
    Location
    Canada
    Beans
    Hidden!
    Distro
    Kubuntu

    Re: New to Ubuntu

    Ms step daughter was trying to upgrade to VS 11.10.
    I would recommend installing a long-term-support version of Ubuntu so that these upgrade headaches don't happen as often.[1]

    Right now that means downloading a 12.04 Ubuntu image and burning it to a disc. You should be able to do this on your windows computer. You can get a 32 bit version here [2]

    About half way through it stopped responding so she let it set over night and in the morning it was the same. She then re started the system and it starts going through its command lines and then stops. I am trying to help her get it going but im a Windows user so that should tell you i could use all the help i can get.
    If you get a grub menu you can boot to rescue mode, bring up your Ethernet manually, do an apt-get -f install, then try to complete process with apt-get dist-upgrade. Of course, you'd want to check the /etc/apt/sources file first to see what repositories it is pointing at - I'd guess right now they are pointing at 11.10 (is that still supported?) if not you might have trouble finding a mirror that still hosts the packages.

    Of course, all of that is a lot harder than downloading the 12.04 disc and installing fresh. And the outcome is worse than downloading and installing fresh. If I recall correctly, it should even give you the option of preserving your files and settings.


    [1] https://wiki.ubuntu.com/LTS
    [2] http://www.ubuntu.com/download/deskt...32&release=lts
    Last edited by csillva; February 20th, 2013 at 02:24 AM.

  8. #8
    Join Date
    Apr 2009
    Beans
    559

    Re: New to Ubuntu

    This is an aside. As you are new to Ubuntu you may find this free downloadable guide useful http://ubuntu-manual.org/


  9. #9
    Join Date
    Feb 2013
    Beans
    5

    Re: New to Ubuntu

    Ok then maybe i should try a fresh install? will this lose any of her data? and can i install it over the top of the old OS or do i need to do an uninstall of the old OS first?
    Last edited by Dave Moore; February 20th, 2013 at 05:31 AM.

  10. #10
    Join Date
    Nov 2012
    Beans
    248
    Distro
    Ubuntu 13.04 Raring Ringtail

    Re: New to Ubuntu

    Yes, a fresh default install will erase all of the data. So don't do that yet.
    You can boot Ubuntu from CD without installing it (just press Try when it boots up from the CD), copy all the important files from your computer to a USB stick or a network drive, and then you can go ahead with a fresh install. There is no need to uninstall the OS first.
    Last edited by Thee; February 20th, 2013 at 01:29 PM.

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