Umm, because you get it for free. No one is forcing you to use canonicals products.
Making suggestions to the developers is another thing, and I do believe that is welcomed.
It is the same if you complained you get fish instead of steak when someone is giving you a free meal.
Ubuntpu: the world's first open source toilet!
However, at the same time it's ridiculous to demand change or whine endlessly about how something is forced upon you. Nothing about Ubuntu is forced upon you, you can literally change everything you don't like or switch to another distribution completely without having wasted money on Ubuntu.
So, we want quality from the first release of the software but we hate the skunk works idea because it is not open and we won't see what they are working on until it is complete and up to quality standards.
It is a machine. It is more stupid than we are. It will not stop us from doing stupid things.
Ubuntu user #33,200. Linux user #530,530
de gustibus et coloribus non est disputandum -- Wiktionary
Other things that I dont pay anything for:
-Free checking account
-Credit card (as long as I pay off the bills every month)
So I have no right to complain about these things either?
Free checking account - I don't know about this, since you can't get checks in my country. (probably paid by the interest rate on your loan or others loan)
Savings account - You pay (and other pay your savings account) when the(y)/you have down payment on loans.
Credit cards - same as above. And if you do not pay it back within a month, you get about 10% interest rate (at least, all depends on the bank)
Email service - If you use gmail or hotmail/outlook then you pay by ads. If it is from the ISP then it is a part of the internet bill.
Google - You pay by clicking on ads or sponsored links.
As you can see, neither of these are free. Maybe checking account, but I highly doubt it. Banks don't give you anything for free, you pay them in some way.
So you have every right to complain about these things, since they are not free.
You do not pay canonical one cent for their services. So I don't see how you can complain about something that is totally free. There are no ads either.
Canonical would have been bankrupt if it weren't for Mark Shuttelworth (I hope I spelled that right). He is the only one that holds this company up financially.
You can't be a customer for something that is free.
Disclaimer: This is my understanding of how things work. I can be wrong, since I am only human.