OK, your mission, if you accept it is to tell me and guide me through the following, assuming this is doable:
1/ I live in Australia
2/ My elderly mother lives in France.
3/ We both use Ubuntu 12:04LTS 64
4/ I'd like to help her out when she gets lost ad/or confused with "stuff" by taking control of her machine and guiding her through the steps to, let's say, send an email or whatever she'd like to do.
Is there anything, easy for her to install (client/server) and if yes, what are the steps.
I've been using Linux for a few years but try, as much as I can, to avoid the terminal - IT'S SCARY )
Thank you so much in advance, oh patient ones.