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Thread: Ubuntu erased, XP installed without permission

  1. #1
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    Ubuntu erased, XP installed without permission

    Since I don't see any ranting thread, so
    RANT ALERT

    About a week ago, my Ubuntu-running IBM ThinkPad's VGA card broke down. Everything else is working fine, but after starting the comp about 5 minutes then the monitor would die and the TTY would spew all sort of errors.

    So, I took it for repair and they told me it is indeed a problem with the VGA card. A week later, the laptop came home, but - let me emphasize, the error has nothing to do with the drive - THEY FREAKING ERASED THE ENTIRE DRIVE AND SLAPPED XP ON IT. All my files - puff, gone. The worst part is that they didn't even bother to install the drivers, which means my ThinkPad can't use WiFi. I wanted to type this with rage right now, but I'm using a laptop whose right half of the keyboard is damaged, so I'm using the onscreen keyboard to type each and every character. Dangit.

    END RANT. THANK YOU FOR READING

  2. #2
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    Re: Dangit

    I guess you had a backup of most important files? It still sucks, they probably thought that weird Ubuntu thing was a virus and fixed it for you. What a great service...
    "I believe humans get a lot done, not because we're smart, but because we have thumbs so we can make coffee." --Flash Rosenberg

  3. #3
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    Re: Dangit

    I would take issue with professional repair, blanking my HDD of sensitive data, too.
    You didn't send it in for that- just a hardware replacment.
    Even if XP was needed for the repair, they could have used a spare HDD, do what they had to do, and put back your HDD with your files back in.
    Toshiba Satellite L875-s7230 / A6 2.7ghz dual-core piledriver w/ ATI Radeon HD 7520G / 8GB Corsair Vengeance DDR3-1600 RAM / 500 GB Seagate Momentus XT formatted JFS. >Wifi Drivers for this machine< My Deviant Screenshots

  4. #4
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    Re: Ubuntu erased, XP installed without permission

    well- next time you will take out hdd before giving it to service.
    in thinkpads, its a matter of unsrewing one screw.

  5. #5
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    Re: Ubuntu erased, XP installed without permission

    When in anger, complain.

  6. #6
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    Re: Dangit

    Quote Originally Posted by Euroman View Post
    they probably thought that weird Ubuntu thing was a virus and fixed it for you. What a great service...
    XP is the virus.

  7. #7
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    Re: Ubuntu erased, XP installed without permission

    This is standard operating procedure as far as I'm aware when computers go to the service centre.

  8. #8
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    Re: Ubuntu erased, XP installed without permission

    Quote Originally Posted by zombifier25 View Post
    Since I don't see any ranting thread, so
    RANT ALERT

    About a week ago, my Ubuntu-running IBM ThinkPad's VGA card broke down. Everything else is working fine, but after starting the comp about 5 minutes then the monitor would die and the TTY would spew all sort of errors.

    So, I took it for repair and they told me it is indeed a problem with the VGA card. A week later, the laptop came home, but - let me emphasize, the error has nothing to do with the drive - THEY FREAKING ERASED THE ENTIRE DRIVE AND SLAPPED XP ON IT. All my files - puff, gone. The worst part is that they didn't even bother to install the drivers, which means my ThinkPad can't use WiFi. I wanted to type this with rage right now, but I'm using a laptop whose right half of the keyboard is damaged, so I'm using the onscreen keyboard to type each and every character. Dangit.

    END RANT. THANK YOU FOR READING
    The software they use when testing hardware-components is probably for Windows. Not that it makes this more OK, I've experienced something similar as you in the past, it sucks.
    This is my signature

  9. #9
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    Re: Ubuntu erased, XP installed without permission

    Quote Originally Posted by mips View Post
    This is standard operating procedure as far as I'm aware when computers go to the service centre.
    Even so, I would rant and rave until they shoved my nose into the fine print to show me where it says they can do that and they would have to have security escort me out.
    "You can't expect to hold supreme executive power just because some watery tart lobbed a sword at you"

    "Don't let your mind wander -- it's too little to be let out alone."

  10. #10
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    Re: Ubuntu erased, XP installed without permission

    Quote Originally Posted by mips View Post
    This is standard operating procedure as far as I'm aware when computers go to the service centre.
    That has been my experience from looking at different places (and having a laptop serviced by HP).

    Quote Originally Posted by jerome1232 View Post
    Even so, I would rant and rave until they shoved my nose into the fine print to show me where it says they can do that and they would have to have security escort me out.
    +1. Before taking a machine in for repair always make a backup, even if that involved pulling the hard drive out and cloning it.

    When I used to do computer repair, I had a nice set of terms that said the customer was responsible for backing up their data, most of the people I helped didn't even read the ToS and just signed it.
    Come to #ubuntuforums! We have cookies! | Basic Ubuntu Security Guide

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