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Thread: Call Center with Open Source Software

  1. #1
    Join Date
    Feb 2009
    Beans
    72

    Call Center with Open Source Software

    For about 8 months now I have been in a Business Analyst/Dialer administrator position for a call center. We undoubtedly use proprietary and expensive software for dialing and our computers are locked down so I don't have access to much except MS SQL and VB. (You have no idea how bad I want Ubuntu/Linux)

    Though, being in this position, it's got me thinking. If you wanted to start your own call center using entirely open source software, how would you do it and what software would you use? How would you handle automated/predictive dialing, crm integration, recordings, agent desktops, telephony systems, voicemails, email, etc.

    Thought it would be a good discussion.

  2. #2
    Join Date
    Feb 2007
    Location
    West Hills CA
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    7,822
    Distro
    Ubuntu 12.10 Quantal Quetzal

    Re: Call Center with Open Source Software

    Annoyance is best handled by proprietary software.
    -------------------------------------
    Oooh Shiny: PopularPages

    Unumquodque potest reparantur. Patientia sit virtus.

  3. #3
    Join Date
    Feb 2009
    Beans
    72

    Re: Call Center with Open Source Software

    Hehe, nice. Managing Do Not Call lists are very important aspects of a call center as well.

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