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Thread: Ratel Ultra Shutting Down

  1. #1
    Join Date
    Feb 2008
    Beans
    205
    Distro
    Ubuntu 10.04 Lucid Lynx

    Ratel Ultra Shutting Down

    I've had this computer for about a year, and it's worked well until the last time I turned it on after it had been off and unplugged for a couple weeks while we had storms in the area (not related to Sandy, just ordinary thunder storms).

    What's happening is that I'll be using it and suddenly the screen goes black and the computer seems to shut down, except that the red secondary power light is on, so it's not a complete power failure. I can hear a small click from the box and a faint humming when this happens. To restart it, I have to hold the power button for five seconds, and then turn it back on.

    Ratel Ultra
    Ubuntu 11.04 Natty Narwhal 64-bit
    Intel Core i3-550 3.20 GHz L2 4 MB DMI 2.5 GTs
    memory 8 GB - 2 x 4 GB - DDR3 - 1333 MHz
    Intel High Definition Graphics
    video card: Intel X3100 Graphics Media Accelerator
    hard drive: 250 GB SATA II 300 Mbps 8 MB Buffer

  2. #2
    Join Date
    Oct 2007
    Location
    Aurora, CO
    Beans
    2,563
    Distro
    Ubuntu

    Re: Ratel Ultra Shutting Down

    I'm placing a bet on OS corruption. You might consider doing an installation of 12.10 (you can upgrade from the DVD/USB drive), then testing to see if that has solved to problem. If it hasn't, you should open a support ticket, as this is likely a hardware failure.
    Ian Santopietro - System76 Technical Support.
    Open a Support Ticket!
    Ask a Sales Question!

  3. #3
    Join Date
    Feb 2008
    Beans
    205
    Distro
    Ubuntu 10.04 Lucid Lynx

    Re: Ratel Ultra Shutting Down

    Thanks, I'll try a new installation of the OS first.

  4. #4
    Join Date
    Feb 2008
    Beans
    205
    Distro
    Ubuntu 10.04 Lucid Lynx

    Re: Ratel Ultra Shutting Down

    I finally had time to upgrade; it still seems to be having problems. I'll submit a ticket.

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