Hey guys just some background info (sorry if this is the wrong place, I am new to these forums). I work in a computer repair and warranty shop and we got a customer a few days ago about her Windows 7 Home Premium laptop no longer able to boot. I had a look at it and sure enough, no booting. I thought this was just a regular OS repair but it turns out it was deeper then that.
First I tried to view the drive in the test machine to see if the HDD was physically damaged and here's the strange thing, Ubuntu cant see the drive at all, but BIOS and Windows XP can (Dual Boot from the same machine) so, obviously, the first thing I did was back up the files then decided to try some more advanced techniques.
Since ubuntu cant see it (not even in "sudo fdisk -l) I thought it could have a problem with the MBR, so I put the HDD back in the laptop and booted to ubuntu live netbook edition and when booting to CD I realized that her laptop BIOS doesn't see her HDD either, after a bit of research I found a program known as boot-repair, that is for fixing the boot sequence and mainly the MBR that I could tell. After installing the Repositories and apt's for it, it ran, saw the HDD, and after a few minutes said "boot successfully repaired, please restart your computer and try to Boot" however I still couldn't. The results for the Boot-rep air is posted here,
I did have a look through it but since I am not even close to an expert on computers I didn't understand to much from it but no obvious errors were showing that I could see.
I know most people would have just given up and said "sorry we cant fix it" but it is really interesting to me.
Please any help? thanks.