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Thread: 12.04 wireless mouse problem on brand new laptop

  1. #1
    Join Date
    Apr 2008
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    47

    12.04 wireless mouse problem on brand new laptop

    Hey all,

    So I'm having a really odd problem with my wireless mouse on a fresh install of 12.04.

    First the hardware:

    The laptop is a new Dell XPS 14 (L421x), an Ivy Bridge i7 processor, with USB3, Intel 4000 graphics with dedicated nVidia graphics as well.

    The mouse is a Logitech Revolution w/ 'darkfield' (i.e. - it works on glass)


    Now, the problem:

    Upon a boot, the receiver is indeed listed in lsusb. However, often the mouse doesn't show up in xinput --list, though sometimes it does (maybe 1 in 5 boots). Additionally, often after a suspend/resume cycle, the mouse will disappear from xinput --list

    Now, the odd part:

    By unplugging and replugging the mouse a few times (sometimes just once, sometimes 5-6 times), I can get it to show back up in the xinput --list


    lsusb output:
    Code:
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
    Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
    Bus 003 Device 007: ID 046d:c52b Logitech, Inc. Unifying Receiver
    Bus 001 Device 003: ID 1bcf:2899 Sunplus Innovation Technology Inc. 
    Bus 002 Device 003: ID 8087:07da Intel Corp.
    xinput --list output when the mouse is working:
    Code:
    ⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
    ⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
    ⎜   ↳ SynPS/2 Synaptics TouchPad              	id=12	[slave  pointer  (2)]
    ⎜   ↳ Logitech Unifying Device. Wireless PID:101a	id=14	[slave  pointer  (2)]
    ⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
        ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
        ↳ Power Button                            	id=6	[slave  keyboard (3)]
        ↳ Video Bus                               	id=7	[slave  keyboard (3)]
        ↳ Power Button                            	id=8	[slave  keyboard (3)]
        ↳ Video Bus                               	id=9	[slave  keyboard (3)]
        ↳ Laptop_Integrated_Webcam_1.3M           	id=10	[slave  keyboard (3)]
        ↳ AT Translated Set 2 keyboard            	id=11	[slave  keyboard (3)]
        ↳ Dell WMI hotkeys                        	id=13	[slave  keyboard (3)]
    xinput --list when the mouse isn't working:
    Code:
    ⎡ Virtual core pointer                    	id=2	[master pointer  (3)]
    ⎜   ↳ Virtual core XTEST pointer              	id=4	[slave  pointer  (2)]
    ⎜   ↳ SynPS/2 Synaptics TouchPad              	id=12	[slave  pointer  (2)]
    ⎣ Virtual core keyboard                   	id=3	[master keyboard (2)]
        ↳ Virtual core XTEST keyboard             	id=5	[slave  keyboard (3)]
        ↳ Power Button                            	id=6	[slave  keyboard (3)]
        ↳ Video Bus                               	id=7	[slave  keyboard (3)]
        ↳ Power Button                            	id=8	[slave  keyboard (3)]
        ↳ Video Bus                               	id=9	[slave  keyboard (3)]
        ↳ Laptop_Integrated_Webcam_1.3M           	id=10	[slave  keyboard (3)]
        ↳ AT Translated Set 2 keyboard            	id=11	[slave  keyboard (3)]
        ↳ Dell WMI hotkeys                        	id=13	[slave  keyboard (3)]

    The wiredness continues! After a resume, the x11 virtual pointer still shows up in xinput --list, but the mouse dosen't work!

    Any ideas or additional info?

    Thanks!
    Last edited by cecilx22; August 20th, 2012 at 05:58 PM.

  2. #2
    Join Date
    Apr 2008
    Beans
    47

    Re: 12.04 wireless mouse problem on brand new laptop

    bermp

  3. #3
    Join Date
    Sep 2006
    Location
    Vienna
    Beans
    28
    Distro
    Ubuntu 9.10 Karmic Koala

    Re: 12.04 wireless mouse problem on brand new laptop

    does the following information help:

    http://askubuntu.com/questions/80638...like-usb-mouse


    it could be something else than autosuspend - in that case I'm out of ideas for now

    2.6.35.7-TOI-plus

    gcc version 4.5.1 (Gentoo Hardened 4.5.1 p1.0, pie-0.4.5)
    Ubuntu 9.10 (64bit)

  4. #4
    Join Date
    Apr 2008
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    47

    Re: 12.04 wireless mouse problem on brand new laptop

    Thanks for the idea, but unfortunately this seems like an entirely different problem.

    1) once the mouse is working, it works flawlessly in normal desktop operation

    2) oddly - the mouse can be quite jumpy/shaky/jerky when running 3d apps with optirun (ala Bumblebee). I'm developing some fetish-like behavior to 'make it work', such as pushing in on the adapter while trying to use the mouse, but I'm pretty sure these are all placebos...

    3) When not working, I can't seem to find any way to get it working short of unplugging and replugging the adapter a number of times (anywhere from once to 7 or 8 times...)

    4) non-functioning can occur at initial boot, or after a suspend/resume cycle.

    5) everything works perfectly in Windows, and everything worked perfectly on my previous system running 12.04

  5. #5
    Join Date
    Apr 2008
    Beans
    47

    Re: 12.04 wireless mouse problem on brand new laptop

    okay, totally nix #2... turns out my HAND is enough to block the signal going from one side of my laptop to the other.

  6. #6
    Join Date
    Sep 2006
    Location
    Vienna
    Beans
    28
    Distro
    Ubuntu 9.10 Karmic Koala

    Re: 12.04 wireless mouse problem on brand new laptop

    does output of dmesg show anything related to the mouse ?


    if you're not sure simply post and make sure you're leaving out MAC addresses or other important info


    did you observe any specific pattern when it doesn't work ?


    you said with bumblebee - so there could be some interference with the graphics driver or the usb port ...

    try:

    - different usb port
    - different mouse during the same circumstances
    - changing batteries
    Last edited by kerneloftruth; September 5th, 2012 at 05:09 PM.

    2.6.35.7-TOI-plus

    gcc version 4.5.1 (Gentoo Hardened 4.5.1 p1.0, pie-0.4.5)
    Ubuntu 9.10 (64bit)

  7. #7
    Join Date
    Jan 2011
    Beans
    49
    Distro
    Ubuntu 12.04 Precise Pangolin

    Re: 12.04 wireless mouse problem on brand new laptop

    Having a similar problem with a generic (CPI - China) mouse (that the wife loves). Also a new laptop (Lenovo), dual-boot, but AMD/64.

    With Win 7, works great. But Ubuntu doesn't recognize it. Plug a Logitech M310 into the same port and it works fine, with dmesg:
    [ 2.224276] usb 4-4: new full-speed USB device number 2 using ohci_hcd
    [ 2.407573] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:13.0/usb4/4-4/4-4:1.0/input/input5
    [ 2.408043] generic-usb 0003:046D:C52F.0001: input,hidraw0: USB HID v1.11 Mouse [Logitech USB Receiver] on usb-0000:00:13.0-4/input0
    [ 2.415440] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:13.0/usb4/4-4/4-4:1.1/input/input6
    [ 2.415951] generic-usb 0003:046D:C52F.0002: input,hiddev0,hidraw1: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:13.0-4/input1
    [ 2.415975] usbcore: registered new interface driver usbhid
    [ 2.415977] usbhid: USB HID core driver
    But with the CPI dongle in, dmesg shows a loop with 'device number' increasing from 0 to 127, then starting again repeatedly until timing out at 2 minutes:
    [ 53.512259] usb 4-4: new low-speed USB device number 61 using ohci_hcd
    [ 53.705038] usb 4-4: ctrl urb status -62 received
    [ 53.706036] usb 4-4: ctrl urb status -62 received
    [ 53.707033] usb 4-4: ctrl urb status -62 received
    [ 53.707181] input: USB Device HID\xffffffcc\xffffff96\xffffff96USB Device as /devices/pci0000:00/0000:00:13.0/usb4/4-4/4-4:1.0/input/input71
    [ 53.707749] generic-usb 0003:0603:1602.003C: input,hiddev0,hidraw0: USB HID v1.11 Mouse [USB Device HID\xffffffcc\xffffff96\xffffff96USB Device] on usb-0000:00:13.0-4/input0
    [ 53.707804] usb 4-4: USB disconnect, device number 61
    [ 54.380100] usb 4-4: new low-speed USB device number 62 using ohci_hcd
    ...etc. (Note iteration at 61-62 shown is unrelated to urb status 62.)

    ...
    [ 225.556412] usb 4-4: USB disconnect, device number 6
    [ 226.220319] usb 4-4: new low-speed USB device number 7 using ohci_hcd
    [ 360.660298] INFO: task khubd:31 blocked for more than 120 seconds.
    [ 360.660306] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
    [ 360.660313] khubd D ffffffff81806200 0 31 2 0x00000000
    [ 360.660324] ffff880193ccd5b0 0000000000000046 ffff880193ccd560 ffffffff8130d1b7
    [ 360.660335] ffff880193ccdfd8 ffff880193ccdfd8 ffff880193ccdfd8 00000000000137c0
    [ 360.660345] ffff880194d81700 ffff880193cc1700 ffff880193ccd5c0 ffff8801742ab900
    [ 360.660354] Call Trace:
    [ 360.660371] [<ffffffff8130d1b7>] ? kobject_put+0x27/0x60
    Spent a few hours on this and have no good results. Introducing Ubuntu to the spouse ("Look, it's great!") when her favorite mouse won't work is making this a fiasco. She's booting into Win 7 instead. "But honey, Windows sucks plug nickels."

    "Yes," she says, "but my mouse works."

  8. #8
    Join Date
    Apr 2008
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    47

    Re: 12.04 wireless mouse problem on brand new laptop

    does output of dmesg show anything related to the mouse ?
    dmesg output relating to reciever:
    [ 513.393890] CPU3: Package power limit normal
    [ 513.393893] CPU2: Package power limit normal
    [ 513.393897] CPU1: Package power limit normal
    [ 513.393900] CPU0: Package power limit normal
    [ 558.192501] usb 3-1: USB disconnect, device number 2
    [ 559.753788] usb 3-1: new full-speed USB device number 3 using xhci_hcd
    [ 559.777008] logitech-djreceiver 0003:046D:C52B.0006: hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:14.0-1/input2
    [ 559.777301] logitech-djreceiver 0003:046D:C52B.0006: logi_dj_probe:logi_dj_recv_query_paired_devices error:-32
    [ 559.777772] logitech-djreceiver: probe of 0003:046D:C52B.0006 failed with error -32
    [ 560.683919] usb 3-1: USB disconnect, device number 3
    [ 563.360456] usb 3-1: new full-speed USB device number 4 using xhci_hcd
    [ 563.382987] logitech-djreceiver 0003:046D:C52B.0009: hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:14.0-1/input2
    [ 563.383259] logitech-djreceiver 0003:046D:C52B.0009: logi_dj_probe:logi_dj_recv_query_paired_devices error:-32
    [ 563.383929] logitech-djreceiver: probe of 0003:046D:C52B.0009 failed with error -32
    [ 564.098736] usb 3-1: USB disconnect, device number 4
    [ 567.078916] usb 3-1: new full-speed USB device number 5 using xhci_hcd
    [ 567.101524] logitech-djreceiver 0003:046D:C52B.000C: hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:14.0-1/input2
    [ 567.101825] logitech-djreceiver 0003:046D:C52B.000C: logi_dj_probe:logi_dj_recv_query_paired_devices error:-32
    [ 567.102148] logitech-djreceiver: probe of 0003:046D:C52B.000C failed with error -32
    [ 568.047456] usb 3-1: USB disconnect, device number 5
    [ 570.789390] usb 3-1: new full-speed USB device number 6 using xhci_hcd
    [ 570.812195] logitech-djreceiver 0003:046D:C52B.000F: hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:14.0-1/input2
    [ 570.812476] logitech-djreceiver 0003:046D:C52B.000F: logi_dj_probe:logi_dj_recv_query_paired_devices error:-32
    [ 570.812913] logitech-djreceiver: probe of 0003:046D:C52B.000F failed with error -32
    [ 571.408089] usb 3-1: USB disconnect, device number 6
    [ 573.425454] usb 3-1: new full-speed USB device number 7 using xhci_hcd
    [ 573.448012] logitech-djreceiver 0003:046D:C52B.0012: hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:14.0-1/input2
    [ 573.448279] logitech-djreceiver 0003:046D:C52B.0012: logi_dj_probe:logi_dj_recv_query_paired_devices error:-32
    [ 573.448655] logitech-djreceiver: probe of 0003:046D:C52B.0012 failed with error -32
    [ 576.197276] usb 3-1: USB disconnect, device number 7
    [ 578.070549] usb 3-2: new full-speed USB device number 8 using xhci_hcd
    [ 578.093568] logitech-djreceiver 0003:046D:C52B.0015: hiddev0,hidraw0: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:14.0-2/input2
    [ 578.096918] input: Logitech Unifying Device. Wireless PID:101a as /devices/pci0000:00/0000:00:14.0/usb3/3-2/3-2:1.2/0003:046D:C52B.0015/input/input12
    [ 578.097320] logitech-djdevice 0003:046D:C52B.0016: input,hidraw1: USB HID v1.11 Mouse [Logitech Unifying Device. Wireless PID:101a] on usb-0000:00:14.0-2:1
    did you observe any specific pattern when it doesn't work ?
    every time on boot, on resumes, and every time the receiver is unplugged. Note that the end of the dmesg output shows a successful recognition. If there is a way to force this same behavior without physically unplugging and replugging the device, that alone would be a HUGE help.

    you said with bumblebee - so there could be some interference with the graphics driver or the usb port ...
    I suppose anything is possible, but if I recall, it was happening before I installed bumblebee

    - different usb port
    - different mouse during the same circumstances
    - changing batteries
    There are only 2 USB ports on the system, both USB3, both behave the same

    Haven't tried a different mouse. I'll try one next time my wife gets up and walks away from her computer for a few minutes

    The mouse is a rechargeable, and again, I can't imagine, given it works perfectly in Windows, that batteries are the problem.

    Will post again when I've tried my wifes mouse.
    Last edited by cecilx22; October 14th, 2012 at 04:54 AM.

  9. #9
    Join Date
    Sep 2006
    Beans
    8

    Re: 12.04 wireless mouse problem on brand new laptop

    Have you found the solution? I have exactly the same problem on Asus G55VW notebook. I have to plug/unplug receiver several times before it starts working (max 15 times so far) inside USB 3.0.

    It works just fine when I connect it via usb 2.0 hub, but that is not an option for everyday use.

  10. #10
    Join Date
    May 2010
    Beans
    1

    Re: 12.04 wireless mouse problem on brand new laptop

    no fix, but thanks for suggesting unplugging and plugging in multiple times .

    Same problem, my unifying receiver worked on my old laptop (and Ubuntu12.04) but occasionally needed a single unplug/replug to get it working.

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