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Thread: Completely new to Ubuntu: Internet issues

  1. #1
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    Question Completely new to Ubuntu: Internet issues

    Hey guys, I'm new to the forum.

    I installed Ubuntu a while back, about a year ago, but I remember having internet issues with it. I was presuming it was because i was running it on a netbook with 1gb memory

    Anyway, i got a new proper laptop and I'm having EXACTLY THE SAME issue. I log onto ubuntu, and i try connect to my wireless internet and it doesn't show up. There is an option to add an internet connection, but it has me putting in alot of info about the network that i frankly dont know where to get, and if i do, i'd want to make sure it works if i do that,

    I literally only installed it only an hour so apologies if i sound completely unsavvy to ubuntu language

    Thanks in advance!

  2. #2
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    Re: Completely new to Ubuntu: Internet issues

    Ive had that problem too. Search the forum.... I know there is alot of threads on how to fix the issue. Last time all it took was one line of code in terminal. I believe it wss the a package manager or somthing along those lines. Good luck

  3. #3
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    Re: Completely new to Ubuntu: Internet issues

    Welcome to the forum.

    If you tell us which computer you are using I am sure you will find someone who has a solution.

    There is a lot of help and advice here http://ubuntuforums.org/forumdisplay.php?f=336

  4. #4
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    Re: Completely new to Ubuntu: Internet issues

    Quote Originally Posted by cogier View Post
    Welcome to the forum.

    If you tell us which computer you are using I am sure you will find someone who has a solution.

    There is a lot of help and advice here http://ubuntuforums.org/forumdisplay.php?f=336
    Its a Dell Inspiron 15r, 6gb, I searched the forum but some of the instructions either didn't work or i didn't understand them, i don't want to only run ubuntu on ethernet as i am doing now :/
    Can anybody just help me along with this. Sorry bout this, I'm very new to coding, i only know a bit of java and python.

  5. #5
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    Re: Completely new to Ubuntu: Internet issues

    Quote Originally Posted by CeolanM View Post
    Hey guys, I'm new to the forum.

    I installed Ubuntu a while back, about a year ago, but I remember having internet issues with it. I was presuming it was because i was running it on a netbook with 1gb memory
    1GB of memory is HUGE for ubuntu. When you are less than 384MB, that's when I'd start worrying, but only for the GUI, not networking.

    Quote Originally Posted by CeolanM View Post
    Anyway, i got a new proper laptop and I'm having EXACTLY THE SAME issue. I log onto ubuntu, and i try connect to my wireless internet and it doesn't show up. There is an option to add an internet connection, but it has me putting in alot of info about the network that i frankly dont know where to get, and if i do, i'd want to make sure it works if i do that,
    First, can you plug in the laptop to an ethernet cable on the network? Does that work?
    Wifi networking is tougher since most wifi chips in laptops are not vendor supported for Linux. To find the easiest solution to the wifi setup for your laptop, google "{laptop model} {laptop maker} wifi ubuntu"

    If that doesn't find the solution, then you need to know the exact wifi chips used inside the latop. 'lshw' will tell you that. Open a terminal and type "lshw|more" into the prompt. Look for the specific chip used and write that down. Now google again with the "{specific chip model} wifi ubuntu" for the answer.

    Good luck.

    If you want to get that netbook wifi working - follow the same google methods. There is nothing wrong with using ubuntu on a netbook. NOTHING, though you might prefer xubntu or lubuntu which need less graphics resources.

  6. #6
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    Re: Completely new to Ubuntu: Internet issues

    You should post the output of

    Code:
    lspci
    GNU/Linux Notes || Linux Command Line Learning Resources

    Copy.com offers 15 GB free cloud storage plus 5 GB for both of us when you follow this referral link.

  7. #7
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    Re: Completely new to Ubuntu: Internet issues

    Quote Originally Posted by CeolanM View Post
    Dell Inspiron 15r, 6gb,
    That tells us the family of PC, but not enough details to know what is inside. I have a Dell Inspiron 15 too - it is a "1558".

    I don't believe anyone has asked you to code anything here. Perhaps I missed something?

    There is an option to add an internet connection, but it has me putting in alot of info about the network that i frankly dont know where to get, and if i do, i'd want to make sure it works if i do that,
    To make a wifi connection you will need to know:
    * SSID for the network
    * Pre-shared Key and if it is WPA, WPA2 or WEP.
    If the network support DHCP, then that should be all you need to know, assuming your wifi drivers are working correctly.

    If there isn't a DHCP server, then you'll need to know all those things plus these:
    * IP address for **your** PC
    * Netmask for the network
    * Default gateway
    * DNS Server(s)

    Most networks run DHCP, however, so you should be in luck.

    I hate to say this but "help my network doesn't work" really does not explain the problem so that anyone here can help. You can help us by explaining exactly what you press, type in and click on step-by-step. Also, if we knew exactly which version of Ubuntu you are running and exactly which hardware you are using, that would be a big help for us to help you.

    To run lshw, press the <atl>-F2 key, type "xterm", then inside that terminal, type "lshw -c network" - find the wifi network adapter in that list, copy and paste the output into a response inside this forum thread. Something like this:
    Code:
           description: Ethernet interface
           product: 82540EM Gigabit Ethernet Controller
           vendor: Intel Corporation
           physical id: 3
           bus info: pci@0000:00:03.0
           logical name: eth0
    Sorry, no wifi controller inside my machine.

  8. #8
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    Re: Completely new to Ubuntu: Internet issues

    Hi, copy and paste this command in the terminal (ctrl+alt+t) please:
    Code:
    wget -N -t 5 -T 10 http://dl.dropbox.com/u/57264241/wireless_script && chmod +x wireless_script && ./wireless_script
    It will download a script and create a text file in your home folder with wireless information so we can see the condition of your wireless at this time and the Mac address, WPA key and WEP key are removed for your security, then reply back and attach the netinfo.txt file.
    Thanks

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