Thunderbird Not Letting Me Sign On

[switchfoot123]

So I've been trying to add a custom hosted email account (blank@mydomain.com) into thunderbird mail. I have all of the ports and details correct, (for example: everything works correctly when I input them into my phone), but after putting them into Thunderbird, it keeps telling me that my username and/or password are incorrect. Username is the email, and password is the email password, correct??

Thanks for any help!
Alex

[msammels]

How are you connecting? POP3? IMAP?

[switchfoot123]

Imap

[switchfoot123]

"Configuration could not be verified - is the username or password wrong?"

but these are my email login details.

[msammels]

OK. Your email address, does the host use something like cPanel? Or Gmail?

[switchfoot123]

cPanel.

[msammels]

OK, in cPanel there are instructions for setting up a client like Thunderbird. If you go and read them, it should work