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Thread: Sound stopped working in 11.10 and 12.04

  1. #1
    Join Date
    Oct 2010
    Beans
    10

    Sound stopped working in 11.10 and 12.04

    Hi there, about a month ago I did a fresh install of Kubuntu 11.10, did the updates that the systems recommended and everything was ok with the sound, but suddenly one day I turned on my computer and there was no sound at all (this happened like 2 weeks ago).

    Yesterday I upgraded to Kubuntu 12.04 to see if sound would magically start working again, but nothing happened, so I decided to do a fresh Install of it, and sound worked great. Once again, I updated some packages that were recommended, reboot a couple of times and sound worked fine. But today I turned on my computer and found that there was no sound again.

    This is what I have tried so far (in kubuntu 11.10, and 12.04):
    - There is nothing muted, kmix and alsamixer are both no-muted
    - Sound works great in Windows, and in a live cd of kubuntu 12.04
    - I remove ~/.pulse and ~/.pulse-cookie and then reboot, but nothing happens
    - I have a soundblaster audigy SE
    - In Kubuntu 11.11 I tried using olders kernels that were listed in grub, but none had sound (in Kubuntu 12.04 I only see one kernel)
    - This is my alsa information: http://www.alsa-project.org/db/?f=d9...44a1503a5fa015
    - I have an onboard sound card, but its not ativated (I deactivated in the BIOS)
    - I tried to reload alsa with
    Code:
    sudo alsa force-reload
    but still no sound.

    Any ideas of how to start troubleshooting my problem?

  2. #2
    Join Date
    Nov 2008
    Location
    Metro Boston
    Beans
    10,255
    Distro
    Kubuntu 14.04 Trusty Tahr

    Re: Sound stopped working in 11.10 and 12.04

    Make sure that the right output devices are being used in System Settings > Multimedia > Phonon.

  3. #3
    Join Date
    Oct 2010
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    10

    Re: Sound stopped working in 11.10 and 12.04

    They are ok, they are the exact same as used in the live cd.
    With the live cd I do have sound, but still no sound in the installation of my hard-drive..

    Any other ideas?

  4. #4
    Join Date
    Oct 2010
    Beans
    10

    Re: Sound stopped working in 11.10 and 12.04

    I algo forgot to mention that I installed pavucontrol, and whenever I try to play a sound (like a song, or a video), there is a bar moving like if there were sound, but no sound come out from speakers.

  5. #5
    Join Date
    Apr 2012
    Beans
    1

    Re: Sound stopped working in 11.10 and 12.04

    I think following the steps in the comprehensive troublehsooting guide at https://help.ubuntu.com/community/So...otingProcedure, for your ubuntu version, should help you resolve the problem...

  6. #6
    Join Date
    Oct 2010
    Beans
    10

    Re: Sound stopped working in 11.10 and 12.04

    Thank you for passing by AxxE. I did follow that guide, and still no sound.
    One thing that I noticed before and after doing that guide is that when I ran the alsa_info.sh script, this are the versions of Alsa:
    !!ALSA Version
    !!------------

    Driver version: 1.0.24
    Library version: 1.0.25
    Utilities version: 1.0.25
    I don't know if this may be a problem or not (different versions of driver, and libraries/utilities).
    I want to remind that I did have sound when I did the fresh Install of Kubuntu 12.04, then I did the suggested updates, reboot a couple of times and there was still sound. But on saturday I turned of my computer and there was no sound at all, not even between reboots and log-in.

  7. #7
    Join Date
    Oct 2010
    Beans
    10

    Re: Sound stopped working in 11.10 and 12.04

    Well, its seems to be that the versions of Alsa are not the problem, I boot from the live Cd of Kubuntu 12.04, and ran the alsa_info script, this was the output.
    http://www.alsa-project.org/db/?f=22...3d4a17b21fa8ed

  8. #8
    Join Date
    Oct 2010
    Beans
    10

    Re: Sound stopped working in 11.10 and 12.04

    Wow I finally figure it out!
    In Alsamixer I had S/PDIF unmuted, and I had to mute it! I dont understand what is that, but that was how it was in the live-cd, and it worked ok in my installation!
    Now sound is back, I don't know how that could happend. Hope this works for someone else!
    Last edited by francoj11; April 30th, 2012 at 10:20 PM.

  9. #9
    Join Date
    Apr 2008
    Beans
    7

    Re: Sound stopped working in 11.10 and 12.04

    WTF!! francoj11 is correct!! to you, my sound is back.
    I'll figure out S/PDIF later.

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