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Thread: Not able to watch films rented through Youtube Movies

  1. #1
    Join Date
    Aug 2011
    Beans
    2

    Not able to watch films rented through Youtube Movies

    Hello,

    The problem I am experiencing is strictly related to the films that are available to rent on youtube.com/movies. More in particular it's related to the pay-per-view films. In fact, any other type of free Youtube video (both the free films found on the same website and the usual videos found on youtube.com) is successfully loaded and streamed to my Asus EEE1000.

    The error I receive once I access a film that I just purchased is "An error occurred. Please try again later."

    Few information:

    Ubuntu version: 11.04.
    Mozilla version: 11.0.
    Adobe Flash Player plugin version: 11.

    I have tried to explain the problem to the Youtube "Report a problem" service, but they reply only with automated e-mails letting me know about the refund.

    Any help is appreciated!

  2. #2
    Join Date
    Aug 2008
    Location
    Brazil
    Beans
    12,497
    Distro
    Ubuntu Studio 12.04 Precise Pangolin

    Re: Not able to watch films rented through Youtube Movies

    Without access to the videos is difficult to troubleshoot, specially when some DRM is involved.

    If you are using a 64bit system, you could try the development build of Chrome browser, which comes with PepperFlash. I hate to recommend that, but who knows...

    Anyway, please attach the firefox-report.txt file generated in your desktop after running the commands below:

    Code:
    echo 'Ubuntu Architecture' > ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    uname -a >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Ubuntu Version' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    cat /etc/lsb-release >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Firefox Packages' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    dpkg --get-selections | grep 'firefox*' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Firefox binaries' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    which firefox >> ~/Desktop/firefox-report.txt
    file /usr/bin/firefox >> ~/Desktop/firefox-report.txt
    file /usr/local/bin/firefox >> ~/Desktop/firefox-report.txt
    file /opt/firefox/firefox >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Firefox divertion' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    file /usr/bin/firefox.ubuntu >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Sources' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    ls /etc/apt/sources.list.d >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Flash packages' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    dpkg --get-selections | grep 'flash*' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Plugin locations' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    locate libflashplayer.so  >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    locate flashplugin-alternative.so  >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Flash symlinks' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    file /usr/lib/firefox-addons/plugins/libflashplayer.so  >> ~/Desktop/firefox-report.txt
    file /usr/lib/mozilla/plugins/flashplugin-alternative.so  >> ~/Desktop/firefox-report.txt
    file /etc/alternatives/mozilla-flashplugin  >> ~/Desktop/firefox-report.txt
    file /var/lib/flashplugin-installer/npwrapper.libflashplayer.so  >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'pluginreg.dat' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    cat ~/.mozilla/firefox/**/pluginreg.dat >> ~/Desktop/firefox-report.txt
    firefox ~/Desktop/firefox-report.txt

  3. #3
    Join Date
    Apr 2008
    Beans
    4

    Re: Not able to watch films rented through Youtube Movies

    It might be a little late for the solution to this problem, you have to have hal installed from the reposiroty in order to play DRM protected flash content from the you-tube movie rental service (or from the google play store as it seems to be the same thing).

    Adobe provide instructions.. http://helpx.adobe.com/x-productkb/m...s-playing.html

    In summary:

    sudo apt-get install hal

    clear out the relavant cache files from your home folder..

    cd ~/.adobe/Flash_Player
    rm -rf NativeCache AssetCache APSPrivateData2

    Head over to you tube and you will find that the content should now play.

    Bloody DRM!

  4. #4
    Join Date
    Aug 2011
    Beans
    2

    Re: Not able to watch films rented through Youtube Movies

    Sorry for the super-late reply!

    Thanks a lot, the Hardware Abstraction Layer (hal) module was indeed required to correctly play the rented movies.

    Thanks again for the help!

  5. #5
    Join Date
    Aug 2008
    Location
    Brazil
    Beans
    12,497
    Distro
    Ubuntu Studio 12.04 Precise Pangolin

    Re: Not able to watch films rented through Youtube Movies

    Quote Originally Posted by DaveWard View Post
    It might be a little late for the solution to this problem, you have to have hal installed from the reposiroty in order to play DRM protected flash content from the you-tube movie rental service (or from the google play store as it seems to be the same thing).

    Adobe provide instructions.. http://helpx.adobe.com/x-productkb/m...s-playing.html

    In summary:

    sudo apt-get install hal

    clear out the relavant cache files from your home folder..

    cd ~/.adobe/Flash_Player
    rm -rf NativeCache AssetCache APSPrivateData2

    Head over to you tube and you will find that the content should now play.

    Bloody DRM!
    Thanks for providing the solution.

  6. #6
    Join Date
    Nov 2010
    Beans
    2

    Re: Not able to watch films rented through Youtube Movies

    It bloody works!!!!!

    Didn't think there was a solution.

    Thanks guys

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