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Thread: Asus UL20A problem with F9 Factory Restore after Ubuntu installation

  1. #1
    Join Date
    Jan 2012
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    32

    Asus UL20A problem with F9 Factory Restore after Ubuntu installation

    Hi Everyone,

    I am having an issue with an Asus UL20A notebook. I got this notebook 2 years ago and it came with Windows 7 Home premium installed and a hidden partition for recovery. It did not come with any factory restore DVD or a DVD drive.

    After installing Ubuntu in Windows 7 using Wubi, I can no longer access the factory restore option when I boot my laptop up and when I press F9 continuously. The F9 key should allow for accessing a menu to restore to factory settings. I need to reformat my machine due to a bad virus I had gotten in my Windows 7 setup.

    Is there anything I can do at this point? It seems like my ubuntu installation removed that F9 capability.

    One option is to use AI recovery to create a bunch of DVD disks but I prefer not to. I would like to restore with the F9 option. If I can't do that, I will download a copy of the Windows 7 Home Premium ISO and use my activation key that came with my machine and a USB boot program like BartPE. Also, if I can't use the F9 option to restore in the future, I might as well format the recovery partition and use that space for my c:

    Any suggestions would be greatly appreciated. Thanks.

  2. #2
    Join Date
    May 2009
    Location
    Illinois (United States)
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    440
    Distro
    Ubuntu 12.10 Quantal Quetzal

    Re: Asus UL20A problem with F9 Factory Restore after Ubuntu installation

    Might not be anything you can do at this point.

    But don't take my word for it.

    I'm no expert.

    Is the recovery partition still there?
    Or did you delete it when you installed ubuntu?

    If its still there, then there may be a way to fix it.

    Otherwise, for all practical intents and purposes, its gone.

    You can reformat using your product ID, but you need to make sure the windows disk you obtain matches up with the key.

    Getting Windows 7 Home Premium is not enough to ensure your key will work.

    There are at least 4 different versions of Windows 7 Home Premium.

    Retail 32bit
    Retail 64bit
    OEM 64bit
    OEM 32bit

    Your key is probably for (Windows7 Home Premium 32bit OEM)

    So your key will only work if you get that disk.

  3. #3
    Join Date
    Nov 2009
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    North Vancouver
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    Edubuntu 14.04 Trusty Tahr

    Re: Asus UL20A problem with F9 Factory Restore after Ubuntu installation

    Wubi can't do that. You need to go into the BIOS and change it to bypass quick/express boot (I forget the exact details), but it bypasses the bit where you hit F9 or whatever the restore key is.

  4. #4
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    Jan 2012
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    32

    Re: Asus UL20A problem with F9 Factory Restore after Ubuntu installation

    Thanks, in Bios I made sure that Quick Boot was disabled. That seems to be the only setting in the BIOS section that would be relevant.

    I press F9 and nothing really happens, it goes to the Windows Boot Manager menu and I see the two options, the first being Windows Home Premium and the second one being Ubuntu.

    I have not formatted the recovery partition or modified it. It is still intact and hidden.
    I'm hoping there is a manual fix for having the F9 factory restore enabled but it doesn't seem likely.

  5. #5
    Join Date
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    Edubuntu 14.04 Trusty Tahr

    Re: Asus UL20A problem with F9 Factory Restore after Ubuntu installation

    Is there any chance you replaced the boot loader? i.e. ran a boot-repair, or installed the normal windows bootloader? Some OEM computers have a custom bootloader that traps the F9 key and does something special.

    Make sure you're hitting F9 when the bios splash is shown. Also you could try to see if grub picked up the recovery partition and boot it that way.

    If all that fails you may have to get a restore disk from the manufacturer, but that'll likely cost something.
    If you decide to reinstall Windows from scratch make sure you have a separate drivers CD from Asus or you'll likely have problems getting all your hardware working.

    Edit: searching the web shows many people have problems with Asus and F9 recovery. Here's a post that seems to have a lot of information and the user finally got it working. Might have some hints for things you haven't tried: http://vip.asus.com/forum/view.aspx?...Language=en-us

    e.g. it mentions quiet boot as well as boot booster should be disabled.
    Last edited by bcbc; January 28th, 2012 at 06:22 AM.

  6. #6
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    Re: Asus UL20A problem with F9 Factory Restore after Ubuntu installation

    Hey bcbc. Thanks so much for the advice. I have tried hitting F9 in many different times, starting from the second I turn power on. I'm pretty sure the OEM bootloader is no longer in existence, either from when I installed Ubuntu or perhaps when I used BCDedit long ago to fix a Wubldr issue when I tried to select Ubuntu from the boot menu. I'm not sure how to check if grub picked up the recovery partition? From the Ubuntu menu I see a couple options, three of them are ubuntu and one of them says ubuntu recovery mode. The factore restore dvd costs $50. I think its lame to have to buy something they should have provided. They did however provide the drivers CD. I will check the link you pasted. Thanks so much for your help!

  7. #7
    Join Date
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    Edubuntu 14.04 Trusty Tahr

    Re: Asus UL20A problem with F9 Factory Restore after Ubuntu installation

    Neither installing wubi or running bcdedit can affect your bootloader. The only way to do that would be to install a bootloader such as grub, windows, lilo. i.e. running "grub-install", "fixboot /mbr", or "lilo".

    The current version of wubi-installed Ubuntu suppresses windows entries in grub. So that's why you don't see anything there. You could edit /etc/grub.d/30_os-prober to remove this - comment the line shown in bold:

    Code:
          case ${LONGNAME} in
    	Windows*)
    	  if [ -z "$wubi" ]; then
    	    if [ -x /usr/share/lupin-support/grub-mkimage ] && \
    	       /usr/share/lupin-support/grub-mkimage --test; then
    	      wubi=yes
    	    else
    	      wubi=no
    	    fi
    	  fi
    	  if [ "$wubi" = yes ]; then
    	    echo "Skipping ${LONGNAME} on Wubi system" >&2
    #	    continue
    	  fi
    To edit use this command:
    Code:
    cd /etc/grub.d
    sudo cp 30_os-prober 30_os-proberBACKUP
    gksu gedit 30_os-prober
    sudo update-grub
    Make sure there are no errors - otherwise restore the backup:
    Code:
    sudo cp 30_os-proberBACKUP 30_os-prober
    sudo update-grub
    To check look for the entry in grub.cfg:
    Code:
    less /boot/grub/grub.cfg
    You'll see something like:
    Code:
    ### BEGIN /etc/grub.d/30_os-prober ###
    menuentry "Windows 7 (loader) (on /dev/sda2)" --class windows --class os {
            insmod part_msdos
            insmod ntfs
            set root='(hd0,msdos2)'
            search --no-floppy --fs-uuid --set=root CAB28E67B28E5839
            chainloader +1
    }
    Hopefully you'll see two entries (one for recovery). However, it depends whether grub recognizes your recovery partition as bootable.
    Last edited by bcbc; January 28th, 2012 at 07:01 PM.

  8. #8
    Join Date
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    32

    Re: Asus UL20A problem with F9 Factory Restore after Ubuntu installation

    Hi bcbc,
    Thanks again!
    When I ran the gksu gedit 30_os-prober command I see the following in the gedit window.. I'm not sure what I need to edit?




    #! /bin/sh
    set -e

    # grub-mkconfig helper script.
    # Copyright (C) 2006,2007,2008,2009 Free Software Foundation, Inc.
    #
    # GRUB is free software: you can redistribute it and/or modify
    # it under the terms of the GNU General Public License as published by
    # the Free Software Foundation, either version 3 of the License, or
    # (at your option) any later version.
    #
    # GRUB is distributed in the hope that it will be useful,
    # but WITHOUT ANY WARRANTY; without even the implied warranty of
    # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
    # GNU General Public License for more details.
    #
    # You should have received a copy of the GNU General Public License
    # along with GRUB. If not, see <http://www.gnu.org/licenses/>.

    prefix=/usr
    exec_prefix=${prefix}
    libdir=${exec_prefix}/lib

    . ${libdir}/grub/grub-mkconfig_lib

    found_other_os=

    make_timeout () {
    if [ "x${found_other_os}" = "x" ] ; then
    if [ "x${1}" != "x" ] ; then
    if [ "x${GRUB_HIDDEN_TIMEOUT_QUIET}" = "xtrue" ] ; then
    verbose=
    else
    verbose=" --verbose"
    fi

    if [ "x${1}" = "x0" ] ; then
    cat <<EOF
    if [ "x\${timeout}" != "x-1" ]; then
    if keystatus; then
    if keystatus --shift; then
    set timeout=-1
    else
    set timeout=0
    fi
    else
    if sleep$verbose --interruptible 3 ; then
    set timeout=0
    fi
    fi
    fi
    EOF
    else
    cat << EOF
    if [ "x\${timeout}" != "x-1" ]; then
    if sleep$verbose --interruptible ${GRUB_HIDDEN_TIMEOUT} ; then
    set timeout=0
    fi
    fi
    EOF
    fi
    fi
    fi
    }

    adjust_timeout () {
    if [ "x$GRUB_BUTTON_CMOS_ADDRESS" != "x" ]; then
    cat <<EOF
    if cmostest $GRUB_BUTTON_CMOS_ADDRESS ; then
    EOF
    make_timeout "${GRUB_HIDDEN_TIMEOUT_BUTTON}" "${GRUB_TIMEOUT_BUTTON}"
    echo else
    make_timeout "${GRUB_HIDDEN_TIMEOUT}" "${GRUB_TIMEOUT}"
    echo fi
    else
    make_timeout "${GRUB_HIDDEN_TIMEOUT}" "${GRUB_TIMEOUT}"
    fi
    }

    if [ "x${GRUB_DISABLE_OS_PROBER}" = "xtrue" ]; then
    adjust_timeout
    exit 0
    fi

    if [ -z "`which os-prober 2> /dev/null`" -o -z "`which linux-boot-prober 2> /dev/null`" ] ; then
    # missing os-prober and/or linux-boot-prober
    adjust_timeout
    exit 0
    fi

    OSPROBED="`os-prober | tr ' ' '^' | paste -s -d ' '`"
    if [ -z "${OSPROBED}" ] ; then
    # empty os-prober output, nothing doing
    adjust_timeout
    exit 0
    fi

    osx_entry() {
    cat << EOF
    menuentry "${LONGNAME} (${2}-bit) (on ${DEVICE})" {
    EOF
    save_default_entry | sed -e "s/^/\t/"
    prepare_grub_to_access_device ${DEVICE} | sed -e "s/^/\t/"
    cat << EOF
    load_video
    set do_resume=0
    if [ /var/vm/sleepimage -nt10 / ]; then
    if xnu_resume /var/vm/sleepimage; then
    set do_resume=1
    fi
    fi
    if [ \$do_resume = 0 ]; then
    xnu_uuid ${OSXUUID} uuid
    if [ -f /Extra/DSDT.aml ]; then
    acpi -e /Extra/DSDT.aml
    fi
    $1 /mach_kernel boot-uuid=\${uuid} rd=*uuid
    if [ /System/Library/Extensions.mkext -nt /System/Library/Extensions ]; then
    xnu_mkext /System/Library/Extensions.mkext
    else
    xnu_kextdir /System/Library/Extensions
    fi
    if [ -f /Extra/Extensions.mkext ]; then
    xnu_mkext /Extra/Extensions.mkext
    fi
    if [ -d /Extra/Extensions ]; then
    xnu_kextdir /Extra/Extensions
    fi
    if [ -f /Extra/devprop.bin ]; then
    xnu_devprop_load /Extra/devprop.bin
    fi
    if [ -f /Extra/splash.jpg ]; then
    insmod jpeg
    xnu_splash /Extra/splash.jpg
    fi
    if [ -f /Extra/splash.png ]; then
    insmod png
    xnu_splash /Extra/splash.png
    fi
    if [ -f /Extra/splash.tga ]; then
    insmod tga
    xnu_splash /Extra/splash.tga
    fi
    fi
    }
    EOF
    }

    for OS in ${OSPROBED} ; do
    DEVICE="`echo ${OS} | cut -d ':' -f 1`"
    LONGNAME="`echo ${OS} | cut -d ':' -f 2 | tr '^' ' '`"
    LABEL="`echo ${OS} | cut -d ':' -f 3 | tr '^' ' '`"
    BOOT="`echo ${OS} | cut -d ':' -f 4`"

    if [ -z "${LONGNAME}" ] ; then
    LONGNAME="${LABEL}"
    fi

    echo "Found ${LONGNAME} on ${DEVICE}" >&2
    found_other_os=1

    case ${BOOT} in
    chain)

    cat << EOF
    menuentry "${LONGNAME} (on ${DEVICE})" {
    EOF
    save_default_entry | sed -e "s/^/\t/"
    prepare_grub_to_access_device ${DEVICE} | sed -e "s/^/\t/"

    case ${LONGNAME} in
    Windows\ Vista*|Windows\ 7*)
    ;;
    *)
    cat << EOF
    drivemap -s (hd0) \${root}
    EOF
    ;;
    esac

    cat <<EOF
    chainloader +1
    }
    EOF
    ;;
    linux)
    LINUXPROBED="`linux-boot-prober ${DEVICE} 2> /dev/null | tr ' ' '^' | paste -s -d ' '`"
    prepare_boot_cache=

    for LINUX in ${LINUXPROBED} ; do
    LROOT="`echo ${LINUX} | cut -d ':' -f 1`"
    LBOOT="`echo ${LINUX} | cut -d ':' -f 2`"
    LLABEL="`echo ${LINUX} | cut -d ':' -f 3 | tr '^' ' '`"
    LKERNEL="`echo ${LINUX} | cut -d ':' -f 4`"
    LINITRD="`echo ${LINUX} | cut -d ':' -f 5`"
    LPARAMS="`echo ${LINUX} | cut -d ':' -f 6- | tr '^' ' '`"

    if [ -z "${LLABEL}" ] ; then
    LLABEL="${LONGNAME}"
    fi

    if [ "${LROOT}" != "${LBOOT}" ]; then
    LKERNEL="${LKERNEL#/boot}"
    LINITRD="${LINITRD#/boot}"
    fi

    cat << EOF
    menuentry "${LLABEL} (on ${DEVICE})" {
    EOF
    save_default_entry | sed -e "s/^/\t/"
    if [ -z "${prepare_boot_cache}" ]; then
    prepare_boot_cache="$(prepare_grub_to_access_devic e ${LBOOT} | sed -e "s/^/\t/")"
    fi
    printf '%s\n' "${prepare_boot_cache}"
    cat << EOF
    linux ${LKERNEL} ${LPARAMS}
    EOF
    if [ -n "${LINITRD}" ] ; then
    cat << EOF
    initrd ${LINITRD}
    EOF
    fi
    cat << EOF
    }
    EOF
    done
    ;;
    macosx)
    OSXUUID="`grub-probe --target=fs_uuid --device ${DEVICE} 2> /dev/null`"
    osx_entry xnu_kernel 32
    osx_entry xnu_kernel64 64
    ;;
    hurd)
    cat << EOF
    menuentry "${LONGNAME} (on ${DEVICE})" {
    EOF
    save_default_entry | sed -e "s/^/\t/"
    prepare_grub_to_access_device ${DEVICE} | sed -e "s/^/\t/"
    grub_device="`${grub_probe} --device ${DEVICE} --target=drive`"
    mach_device="`echo "${grub_device}" | tr -d '()' | tr , s`"
    grub_fs="`${grub_probe} --device ${DEVICE} --target=fs`"
    case "${grub_fs}" in
    *fs) hurd_fs="${grub_fs}" ;;
    *) hurd_fs="${grub_fs}fs" ;;
    esac
    cat << EOF
    multiboot /boot/gnumach.gz root=device:${mach_device}
    module /hurd/${hurd_fs}.static ${hurd_fs} --readonly \\
    --multiboot-command-line='\${kernel-command-line}' \\
    --host-priv-port='\${host-port}' \\
    --device-master-port='\${device-port}' \\
    --exec-server-task='\${exec-task}' -T typed '\${root}' \\
    '\$(task-create)' '\$(task-resume)'
    module /lib/ld.so.1 exec /hurd/exec '\$(exec-task=task-create)'
    }
    EOF
    ;;
    *)
    echo " ${LONGNAME} is not yet supported by grub-mkconfig." >&2
    ;;
    esac
    done

    adjust_timeout

  9. #9
    Join Date
    Jan 2012
    Beans
    32

    Re: Asus UL20A problem with F9 Factory Restore after Ubuntu installation

    When I run Disk Management in Windows 7 I see the following:

    RECOVERY
    14.65 GB NTFS
    Healthy (System, Active, Primary Partition)

    OS (C: )
    58.22 GB NTFS
    Healthy (Boot, Page File, Crash Dump, Pimary Partition)

    DATA (D: )
    160.02 GB NTFS
    Healthy (Logical Drive)


    Are the above settings correct for each drive?

    Thanks.

  10. #10
    Join Date
    Nov 2009
    Location
    North Vancouver
    Beans
    Hidden!
    Distro
    Edubuntu 14.04 Trusty Tahr

    Re: Asus UL20A problem with F9 Factory Restore after Ubuntu installation

    Quote Originally Posted by dsurfer21 View Post
    Hi bcbc,
    Thanks again!
    When I ran the gksu gedit 30_os-prober command I see the following in the gedit window.. I'm not sure what I need to edit?
    Sorry I should have checked before - you're not running 11.10 I guess.

    So whatever you see in the grub menu is it. Do you see the recovery partition? What happens if you boot it? (PS backup before doing that)

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