Sound troubleshooting

**Tk007LwZFJW5ej** · January 25th, 2012

I made it to the second part of step one in the Sound Troubleshooting Procedure: "If you upgraded ALSA using the command above...." and after rebooting, I found that I can no longer access alsamixer, whether from the command line or gnome mixer, and the sound still doesn't work. ALSA is installed and updated to the latest version.

Here's what I got after executing

Code:

wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh; chmod +x ./alsa-info.sh; ./alsa-info.sh

It looks like some drivers or something are missing here, but I don't know what to download to get them:

Code:

!!DMI Information !!---------------  Manufacturer:      Dell Inc.          Product Name:      Dell System XPS L702X Product Version:      !!Kernel Information !!------------------  Kernel release:    3.0.0-15-generic Operating System:  GNU/Linux Architecture:      x86_64 Processor:         x86_64 SMP Enabled:       Yes   !!ALSA Version !!------------  Driver version:      Library version:    1.0.24.1 Utilities version:  1.0.24.2   !!Loaded ALSA modules !!-------------------    !!Sound Servers on this system !!----------------------------  Pulseaudio:       Installed - Yes (/usr/bin/pulseaudio)       Running - Yes  ESound Daemon:       Installed - Yes (/usr/bin/esd)       Running - No   !!Soundcards recognised by ALSA !!-----------------------------    !!PCI Soundcards installed in the system !!--------------------------------------  00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)   !!Advanced information - PCI Vendor/Device/Subsystem ID's !!--------------------------------------------------------  00:1b.0 0403: 8086:1c20 (rev 05)     Subsystem: 1028:0571   !!Modprobe options (Sound related) !!--------------------------------  snd-atiixp-modem: index=-2 snd-intel8x0m: index=-2 snd-via82xx-modem: index=-2 snd-usb-audio: index=-2 snd-usb-caiaq: index=-2 snd-usb-ua101: index=-2 snd-usb-us122l: index=-2 snd-usb-usx2y: index=-2 snd-cmipci: mpu_port=0x330 fm_port=0x388 snd-pcsp: index=-2 snd-usb-audio: index=-2   !!Loaded sound module options !!--------------------------   !!ALSA Device nodes !!-----------------  crw-rw---- 1 root audio 116,  1 Jan 25 11:33 /dev/snd/seq crw-rw---- 1 root audio 116, 33 Jan 25 11:33 /dev/snd/timer   !!Aplay/Arecord output !!------------  APLAY  aplay: device_list:240: no soundcards found...  ARECORD  arecord: device_list:240: no soundcards found...  !!Amixer output !!-------------   !!Alsactl output !!-------------  --startcollapse-- --endcollapse--   !!All Loaded Modules !!------------------  Module bnep rfcomm pci_stub vboxpci vboxnetadp vboxnetflt vboxdrv parport_pc ppdev binfmt_misc ip6t_LOG xt_hl ip6t_rt nf_conntrack_ipv6 nf_defrag_ipv6 ipt_REJECT ipt_LOG uvcvideo videodev xt_limit xt_tcpudp xt_addrtype v4l2_compat_ioctl32 xt_state ip6table_filter ip6_tables nf_conntrack_netbios_ns nf_conntrack_broadcast nf_nat_ftp nf_nat nf_conntrack_ipv4 joydev nf_defrag_ipv4 nf_conntrack_ftp nf_conntrack arc4 i915 iwlagn nouveau iptable_filter ip_tables x_tables dell_wmi mac80211 cfg80211 btusb dell_laptop ttm drm_kms_helper dcdbas psmouse sparse_keymap serio_raw mei drm soundcore bluetooth mxm_wmi wmi i2c_algo_bit video lp parport r8169 ahci xhci_hcd libahci   !!ALSA/HDA dmesg !!------------------

**Tk007LwZFJW5ej** · January 25th, 2012

Wow, previous output is hard to read. Let me try just posting a link:

http://www.alsa-project.org/db/?f=c5...c3f18f9a311736

**orange_roughy** · February 5th, 2012

Hi,

When I change the mic levels on the HDA Intel (ALSA mixer) Recording tab, the changes are not retained. Meaning, when I re-open the Volume Control, the levels are right where they were before (at zero).

Help!

**MoreOrLess** · February 5th, 2012

It seems that a lot of folks who follow the Sound Troubleshooting Guide end up with missing/borken kernel module..

**torberry** · February 15th, 2012

I've just installed 11.10 and can't get audio working. Tried it with a 11.10 live CD and it wasn't working either. I've also maxed out the volume in ALSA mixer.

My ALSA info:
http://www.alsa-project.org/db/?f=9f...125efeecd9942c

What can I do to fix this?

**tirant** · February 17th, 2012

Well... I just lost my audio. Followed both guides, but nothing worked.

http://ubuntuforums.org/showthread.php?t=1926030

**mark768** · February 19th, 2012

Hi,
I'd appreciate help getting my Delta 1010LT card recognised by ALSA, running Ubuntu 11.10.
When I first installed the card, ubuntu hung and wouldn't start, including the live CD.
Sound card is working under Windows 7.
So far I've tried disabling motherboard sound in BIOS and disabling serial port in BIOS in case of conflicts.
Now Unbuntu will start, but it seems card is not recognised by ALSA.
Running Envy24control gives No ICE1712 card detected.

Please see info here:
http://www.alsa-project.org/db/?f=ed...94050ec839d8b7

The sound card is not recognised by ALSA
I tried to get it to load the module snd_ice1712, but no difference.
Any ideas?
Thanks
Mark

**esrom02** · February 25th, 2012

Code:

/sbin/alsactl: save_state:1519: No soundcards found...
cat: /tmp/alsa-info.6fyj6ZYueG/alsactl.tmp: No such file or directory
upload=true&script=true&cardinfo=
!!################################
!!ALSA Information Script v 0.4.60
!!################################

!!Script ran on: Sat Feb 25 08:55:31 UTC 2012


!!Linux Distribution
!!------------------

Ubuntu 10.04.4 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 10.04.4 LTS"


!!DMI Information
!!---------------

Manufacturer:      Sony Corporation
Product Name:      PCV-LX55_BP
Product Version:    


!!Kernel Information
!!------------------

Kernel release:    2.6.32-38-generic
Operating System:  GNU/Linux
Architecture:      i686
Processor:         unknown
SMP Enabled:       Yes


!!ALSA Version
!!------------

Driver version:     1.0.24
Library version:    1.0.24.1
Utilities version:  1.0.24.2


!!Loaded ALSA modules
!!-------------------



!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

ESound Daemon:
      Installed - Yes (/usr/bin/esd)
      Running - No


!!Soundcards recognised by ALSA
!!-----------------------------

--- no soundcards ---


!!PCI Soundcards installed in the system
!!--------------------------------------

00:1f.5 Multimedia audio controller: Intel Corporation 82801BA/BAM AC'97 Audio Controller (rev 05)


!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!--------------------------------------------------------

00:1f.5 0401: 8086:2445 (rev 05)
	Subsystem: 104d:80e4
--
	Subsystem: 13e0:0401
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-


!!Modprobe options (Sound related)
!!--------------------------------

snd-atiixp-modem: index=-2
snd-intel8x0m: index=-2
snd-via82xx-modem: index=-2
snd-usb-audio: index=-2
snd-usb-caiaq: index=-2
snd-usb-ua101: index=-2
snd-usb-us122l: index=-2
snd-usb-usx2y: index=-2
snd-cmipci: mpu_port=0x330 fm_port=0x388
snd-pcsp: index=-2
snd-usb-audio: index=-2


!!Loaded sound module options
!!--------------------------


!!ALSA Device nodes
!!-----------------

crw-rw----+ 1 root audio 116,  1 Feb 25 16:54 /dev/snd/seq
crw-rw----+ 1 root audio 116, 33 Feb 25 16:54 /dev/snd/timer


!!Aplay/Arecord output
!!------------

APLAY

aplay: device_list:240: no soundcards found...

ARECORD

arecord: device_list:240: no soundcards found...

!!Amixer output
!!-------------


!!Alsactl output
!!-------------

--startcollapse--
--endcollapse--


!!All Loaded Modules
!!------------------

Module
binfmt_misc
ppdev
snd_intel8x0
snd_ac97_codec
ac97_bus
snd_pcm_oss
snd_mixer_oss
snd_pcm
snd_seq_dummy
snd_seq_oss
snd_seq_midi
snd_rawmidi
snd_seq_midi_event
snd_seq
snd_timer
snd_seq_device
pcmcia
snd
yenta_socket
rsrc_nonstatic
soundcore
pcmcia_core
joydev
snd_page_alloc
nvidia
serio_raw
intel_agp
shpchp
agpgart
lp
parport
8139too
ohci1394
8139cp
ieee1394
mii
usbhid
hid


!!ALSA/HDA dmesg
!!------------------

[   19.653856] ppdev: user-space parallel port driver
[   20.212122] ALSA intel8x0.c:2447: codec_ready: codec is not ready [0x300000]
[   20.212261] Intel ICH 0000:00:1f.5: PCI INT B disabled

Please help me, sound card works fine with Puppy Linux.. :/

**IgnisK** · February 26th, 2012

Hey, ive been having some audio trouble with my onboard audio.

Using Ubuntu 10.04LTS
The mainboard in question is MSI K8N Neo4 Platinum (PCB 1.0)

As attachment ive added some off the command returns.

The problem is that ive got simply no audio whatsoever, when trying the guides at the start of this thread i run into the problem that it the package linux-alsa-driver-modules-2.6.32-38-generic-pae cant be found.

**Nu2ubun** · February 26th, 2012

I was going through the trouble shooting guide and i got to the point where it told me to follow procedure X. if i got now output but when i went to look for procedure x i couldn't find it. can you help me please and thank you.