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Thread: NTFS Partition Not Mounting

  1. #1
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    Dec 2010
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    Red face NTFS Partition Not Mounting

    Forgive me if this should be obvious, but I'm not super handy with terminal and I'm trying to recover files from a friends computer. I'm using a recent distro live disc if makes any difference. Below is the error I'm getting. Feel free to direct me to an already answered post if appropriate. Thank you in advance for you time.

    "Error mounting: mount exited with exit code 13: ntfs_mst_post_read_fixup: magic: 0x05033394 size: 4096 usa_ofs: 16339 usa_count: 43519: Invalid argument
    Actual VCN (0xffee02ece66f2f33) of index buffer is different from expected VCN (0x1).
    Failed to mount '/dev/sda2': Input/output error
    NTFS is either inconsistent, or there is a hardware fault, or it's a
    SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
    then reboot into Windows twice. The usage of the /f parameter is very
    important! If the device is a SoftRAID/FakeRAID then first activate
    it and mount a different device under the /dev/mapper/ directory, (e.g.
    /dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation
    for more details."

  2. #2
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    Unhappy Re: Unable to mount external hard drive

    --Moved from previous post--

    --I tried to run NTFSFIX to give you some context.--

    I tried this, but I'm still getting an error that says

    "
    Mounting volume... FAILED
    Attempting to correct errors...
    Processing $MFT and $MFTMirr...
    Reading $MFT... OK
    Reading $MFTMirr... OK
    Comparing $MFTMirr to $MFT... OK
    Processing of $MFT and $MFTMirr completed successfully.
    Setting required flags on partition... OK
    Going to empty the journal ($LogFile)... OK
    Remount failed: Input/output error.
    "

    Any ideas?
    Last edited by cghearn; September 14th, 2011 at 06:31 AM.

  3. #3
    Join Date
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    Re: NTFS Partition Not Mounting

    This generally means that the NTFS file system is considered as "dirty" -- and that has to be reset before Linux utilities can use it.

    This is most generally done by connecting the drive to an MS Windows PC and running CHKDSK on it.

    Some folks will probably tell you that you can "force" the mount of a dirty NTFS partition, and while that it true, you're almost certainly THEN going to get filesystem corruption as a result.

    So, you will need to connect this to an MS Windows PC.
    Mint 15 & 16; MS Win7 & Win8.1.
    Will not respond to PM requests for support -- use the forums.

  4. #4
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    Re: NTFS Partition Not Mounting

    I agree I would get to the command-line in windows and run:

    Code:
    CHKDSK /r
    At least this would be the place to start.
    Dell Inspiron 1764 Laptop, Intel CoreTM i5 520M), 4GB Shared Dual Channel DDR3 at 1066MHz, 512MB ATI Mobility RadeonTM HD4330 Integrated Intel HD.

  5. #5
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    Ubuntu 14.04 Trusty Tahr

    Re: NTFS Partition Not Mounting

    @cghearn, I've moved the post you made in another thread into this one and it now appears as #2 in this one. It looks as though you tried to run ntfsfix. Mark Phelps and Enigmapond were not aware of this post when they posted. Perhaps you could clarify what you did.

    Please do not PM me about your forum account unless you have been asked to. The correct place to contact an admin about your account is here.

  6. #6
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    Re: NTFS Partition Not Mounting

    Ok, so I connected it to a Windows PC and ran chkdsk to no avail. Windows is saying that there is no issue. Any ideas on what the next step would be?

  7. #7
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    Re: NTFS Partition Not Mounting

    In case it may help in any way, here is what I see when I view the drive.

  8. #8
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    Unhappy Re: NTFS Partition Not Mounting

    :BUMP:

    Any chance I can get some help with this? The friend I'm trying to fix this for has no backups of her childrens photos, legal papers, etc. I would appreciate any help available.

  9. #9
    Join Date
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    Re: NTFS Partition Not Mounting

    Quote Originally Posted by cghearn View Post
    :BUMP:

    Any chance I can get some help with this? The friend I'm trying to fix this for has no backups of her childrens photos, legal papers, etc. I would appreciate any help available.
    Unless I misunderstand what you wrote, you can access this partition Fine using MS Windows, right?

    That being the case, then access it via MS Windows and copy the important files off to a USB stick or to an external drive. Then, connect up the USB or external drive and confirm you can open the files you saved.

    If you keep messing around with this in Linux BEFORE you save off these files, you're running the risk of losing them for good!
    Mint 15 & 16; MS Win7 & Win8.1.
    Will not respond to PM requests for support -- use the forums.

  10. #10
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    Unhappy Re: NTFS Partition Not Mounting

    Quote Originally Posted by Mark Phelps View Post
    Unless I misunderstand what you wrote, you can access this partition Fine using MS Windows, right?

    That being the case, then access it via MS Windows and copy the important files off to a USB stick or to an external drive. Then, connect up the USB or external drive and confirm you can open the files you saved.

    If you keep messing around with this in Linux BEFORE you save off these files, you're running the risk of losing them for good!
    I can access the drive, but all there are, are some folders with a string of numbers, no OS files.

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