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Thread: Acer 4551g Wireless is Disabled

  1. #1
    Join Date
    Jun 2011
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    Acer 4551g Wireless is Disabled

    Hi, my laptop is an Acer 4551g with Acer Nplify 802.11b/gn as the connection chip. I've just installed ubuntu 11.04 today and when i got to the connection column, it greyed out my Wireless Networks and said that wireless is disabled.

    The Ubuntu dual boots with my Windows 7 and the connection works perfectly fine on Windows 7. But once it got onto Ubuntu, the wifi led just goes off and never comes on.

    I'm new to Ubuntu but i really wanna learn how to use it, so please can someone help resolve this problem?

    Thanks in advance!

  2. #2
    Join Date
    Aug 2005
    Location
    South Carolina, USA
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    19,443
    Distro
    Ubuntu 14.04 Trusty Tahr

    Re: Acer 4551g Wireless is Disabled

    Let's take a look under the hood and see what you have. Please open a terminal and run and post:
    Code:
    lspci -nn
    lsmod | grep acer
    rfkill list all
    The pipe symbol | is on the right side of my US keyboard on the same key with \. Thanks.
    Chili's Folly: Intel NUC, i3-4010U, 120 GB SSD, 16 GB RAM, external 500 GB HDD, Ubuntu Saucy; small, silent and fast.

  3. #3
    Join Date
    Jun 2011
    Beans
    4

    Re: Acer 4551g Wireless is Disabled

    Hey, thanks for replying!

    I entered the codes and this was what it showed me :

    SB9x0 USB EHCI Controller [1002:4396]
    00:13.0 USB Controller [0c03]: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB OHCI0 Controller [1002:4397]
    00:13.2 USB Controller [0c03]: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB EHCI Controller [1002:4396]
    00:14.0 SMBus [0c05]: ATI Technologies Inc SBx00 SMBus Controller [1002:4385] (rev 41)
    00:14.1 IDE interface [0101]: ATI Technologies Inc SB7x0/SB8x0/SB9x0 IDE Controller [1002:439c] (rev 40)
    00:14.2 Audio device [0403]: ATI Technologies Inc SBx00 Azalia (Intel HDA) [1002:4383] (rev 40)
    00:14.3 ISA bridge [0601]: ATI Technologies Inc SB7x0/SB8x0/SB9x0 LPC host controller [1002:439d] (rev 40)
    00:14.4 PCI bridge [0604]: ATI Technologies Inc SBx00 PCI to PCI Bridge [1002:4384] (rev 40)
    00:18.0 Host bridge [0600]: Advanced Micro Devices [AMD] Family 10h Processor HyperTransport Configuration [1022:1200]
    00:18.1 Host bridge [0600]: Advanced Micro Devices [AMD] Family 10h Processor Address Map [1022:1201]
    00:18.2 Host bridge [0600]: Advanced Micro Devices [AMD] Family 10h Processor DRAM Controller [1022:1202]
    00:18.3 Host bridge [0600]: Advanced Micro Devices [AMD] Family 10h Processor Miscellaneous Control [1022:1203]
    00:18.4 Host bridge [0600]: Advanced Micro Devices [AMD] Family 10h Processor Link Control [1022:1204]
    02:00.0 VGA compatible controller [0300]: ATI Technologies Inc Redwood [Radeon HD 5600 Series] [1002:68c1]
    02:00.1 Audio device [0403]: ATI Technologies Inc Redwood HDMI Audio [Radeon HD 5600 Series] [1002:aa60]
    03:00.0 Ethernet controller [0200]: Broadcom Corporation NetLink BCM57780 Gigabit Ethernet PCIe [14e4:1692] (rev 01)
    06:00.0 Network controller [0280]: Broadcom Corporation BCM43225 802.11b/g/n [14e4:4357] (rev 01)
    acer@ubuntu:~$ lsmod | grep acer
    acer_wmi 23771 0
    sparse_keymap 13898 1 acer_wmi
    acer@ubuntu:~$ rfkill list all
    0: acer-wireless: Wireless LAN
    Soft blocked: yes
    Hard blocked: no
    1: acer-bluetooth: Bluetooth
    Soft blocked: yes
    Hard blocked: no
    2: phy0: Wireless LAN
    Soft blocked: no
    Hard blocked: no
    3: hci0: Bluetooth
    Soft blocked: no
    Hard blocked: no
    acer@ubuntu:~$ ^C
    acer@ubuntu:~$


    I do realise that the Acer Wireless was soft blocked, but i have no idea what's happening....please take a look.

    Thanks again!

  4. #4
    Join Date
    Aug 2005
    Location
    South Carolina, USA
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    Distro
    Ubuntu 14.04 Trusty Tahr

    Re: Acer 4551g Wireless is Disabled

    The module acer-wmi often, not always, blocks wireless because it doesn't always properly translate key presses into action. The tell-tale symptom is often:
    the wifi led just goes off and never comes on.
    Let's remove it and see if the wireless comes to life:
    Code:
    sudo rmmod -f acer-wmi
    You may also need to install the correct driver for your card. We can tell if it's installed by looking at the list of loaded modules:
    Code:
    lsmod | grep wl
    If it is not installed, the command above will return nothing. If so, walk the Acer over to the router, get a wired ethernet connection and do:
    Code:
    sudo apt-get install bcmwl-kernel-source dkms
    sudo modprobe wl
    If removing acer-wmi helps, we'll need to tweak one file to make it persistent.
    Chili's Folly: Intel NUC, i3-4010U, 120 GB SSD, 16 GB RAM, external 500 GB HDD, Ubuntu Saucy; small, silent and fast.

  5. #5
    Join Date
    Jun 2011
    Beans
    4

    Re: Acer 4551g Wireless is Disabled

    Oh cool! Thanks! turns out it was the Acer-wmi causing the problem, it came back to life and detected the router afterwards.

    So how are we going to make it permanent?
    Last edited by kalookp; June 26th, 2011 at 05:15 PM.

  6. #6
    Join Date
    Aug 2005
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    Ubuntu 14.04 Trusty Tahr

    Re: Acer 4551g Wireless is Disabled

    So how are we going to make it permanent?
    We will blacklist acer-wmi:
    Code:
    sudo su
    echo "blacklist acer-wmi" >> /etc/modprobe.d/blacklist.conf
    exit
    You should be all set. Please use the thread tools at the top to mark the thread Solved.
    Chili's Folly: Intel NUC, i3-4010U, 120 GB SSD, 16 GB RAM, external 500 GB HDD, Ubuntu Saucy; small, silent and fast.

  7. #7
    Join Date
    Jun 2011
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    Re: Acer 4551g Wireless is Disabled

    sorry, but when i typed in
    echo "blacklist acer-wmi" >> /etc/modprobe.d/blacklist.conf
    nothing seems to have happened...it just brought me back to
    root@ubuntu/home/acer#

    When i typed
    echo "blacklist acer-wmi"

    it came back with
    blacklist acer-wmi

    what am i doing wrong??

  8. #8
    Join Date
    Jul 2009
    Location
    PA. u.s.a.
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    829
    Distro
    Ubuntu 11.04 Natty Narwhal

    Re: Acer 4551g Wireless is Disabled

    Try a restart and see if your wireless comes alive.

  9. #9
    Join Date
    Aug 2005
    Location
    South Carolina, USA
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    Ubuntu 14.04 Trusty Tahr

    Re: Acer 4551g Wireless is Disabled

    sorry, but when i typed in
    echo "blacklist acer-wmi" >> /etc/modprobe.d/blacklist.conf
    nothing seems to have happened...it just brought me back to
    root@ubuntu/home/acer#
    Something did happen; it echo'ed the line into the file. A common misunderstanding is that not every command returns a concrete confirmation, smoke, sparks, music, etc.

    When a command simply comes back to the command prompt, it means, roughly, "Command executed as requested, sir, and I have no errors or warnings to report. Next?" In fact, the smartest go-fast diagnosticians on this forum, the guys who I learn from, often ask for the results of a command they are pretty sure isn't going to work so they can learn the specific warning or error. The specifics sometimes tell us what's needed and currently missing.

    When you next boot, I'm confident the wireless will work as expected.

    Just for giggles, if you want to check, ask for the file to be read out and see if the line is now at the end of the file:
    Code:
    cat /etc/modprobe.d/blacklist.conf
    If it's there, and I'm confident it is, you should be all set.
    Last edited by chili555; June 27th, 2011 at 12:32 AM.
    Chili's Folly: Intel NUC, i3-4010U, 120 GB SSD, 16 GB RAM, external 500 GB HDD, Ubuntu Saucy; small, silent and fast.

  10. #10
    Join Date
    Dec 2009
    Beans
    25
    Distro
    Ubuntu 11.04 Natty Narwhal

    Re: Acer 4551g Wireless is Disabled

    I am having the exact same problems. However, after following all the steps my wireless still isn't work. I had been using the command
    Code:
    sudo modprobe -r acer-wmi
    in order to enable it (however, i had to do this every time I restarted). However, this just stopped working. I'm now getting the message that the wireless is disabled by hardware switch (it isn't). Help?

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