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Thread: Random freezes after new memory install

  1. #1
    Join Date
    Aug 2007
    Location
    Boulder, Colorado
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    30
    Distro
    Xubuntu 11.04 Natty Narwhal

    Question Random freezes after new memory install

    I have an HP dx5150 with Ubuntu 11.04. I recently added 2 new memory chips (total 4) with the same specifications as the originals. The memory is recognized by the BIOS and Memtest returns no errors. The computer boots normally and functions normally for an hour or so, and then freezes. When it freezes it does not accept any input and the screen gets displays a bunch of small green or purple lines. Here is the output from lshw:

    Code:
        description: Desktop Computer
        product: HP dx5150 SFF (EW249UC#ABA)
        vendor: Hewlett-Packard
        serial: XXXXXXXXXX
        width: 64 bits
        capabilities: smbios-2.4 dmi-2.4 vsyscall64 vsyscall32
        configuration: boot=normal chassis=desktop family=103C_53307F sku=EW249UC#ABA uuid=80FB0717-D957-1110-9295-FF99A531C491
      *-core
           description: Motherboard
           product: 09AC
           vendor: MSI
           physical id: 0
         *-firmware
              description: BIOS
              vendor: Phoenix Technologies, LTD
              physical id: 0
              version: 1.18
              date: 08/01/2006
              size: 128KiB
              capacity: 448KiB
              capabilities: pci pnp apm upgrade shadowing cdboot bootselect edd int13floppy360 int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard int14serial int17printer int10video acpi usb ls120boot zipboot biosbootspecification netboot
         *-cpu:0
              description: CPU
              product: AMD Athlon(tm) 64 Processor 3000+
              vendor: Hynix Semiconductor (Hyundai Electronics)
              physical id: 4
              bus info: cpu@0
              version: AMD Athlon(tm) 64 Processor 3000+
              slot: Socket 939
              size: 1800MHz
              capacity: 3GHz
              width: 64 bits
              clock: 199MHz
              capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 syscall nx mmxext fxsr_opt x86-64 3dnowext 3dnow up rep_good nopl pni lahf_lm cpufreq
            *-cache:0
                 description: L1 cache
                 physical id: b
                 slot: Internal Cache
                 size: 128KiB
                 capacity: 128KiB
                 capabilities: synchronous internal write-back
            *-cache:1
                 description: L2 cache
                 physical id: d
                 slot: External Cache
                 size: 512KiB
                 capacity: 512KiB
                 capabilities: synchronous internal write-back
         *-cpu:1 DISABLED
              description: CPU
              vendor: Unknown
              physical id: 5
              bus info: cpu@1
              version: AMD Athlon(tm) 64 Processor 3000+
              slot: Socket 939
              size: 1791MHz
              capacity: 3GHz
              clock: 199MHz
            *-cache:0
                 description: L1 cache
                 physical id: c
                 slot: Internal Cache
                 size: 128KiB
                 capacity: 128KiB
                 capabilities: synchronous internal write-back
            *-cache:1
                 description: L2 cache
                 physical id: e
                 slot: External Cache
                 size: 512KiB
                 capacity: 512KiB
                 capabilities: synchronous internal write-back
         *-memory
              description: System Memory
              physical id: 24
              slot: System board or motherboard
              size: 2GiB
              capacity: 2GiB
            *-bank:0
                 description: DIMM DDR Synchronous 400 MHz (2.5 ns)
                 product: None
                 vendor: None
                 physical id: 0
                 serial: None
                 slot: A0
                 size: 512MiB
                 width: 64 bits
                 clock: 400MHz (2.5ns)
            *-bank:1
                 description: DIMM DDR Synchronous 400 MHz (2.5 ns)
                 product: None
                 vendor: None
                 physical id: 1
                 serial: None
                 slot: A1
                 size: 512MiB
                 width: 64 bits
                 clock: 400MHz (2.5ns)
            *-bank:2
                 description: DIMM DDR Synchronous 400 MHz (2.5 ns)
                 product: None
                 vendor: None
                 physical id: 2
                 serial: None
                 slot: A2
                 size: 512MiB
                 width: 64 bits
                 clock: 400MHz (2.5ns)
            *-bank:3
                 description: DIMM DDR Synchronous 400 MHz (2.5 ns)
                 product: None
                 vendor: None
                 physical id: 3
                 serial: None
                 slot: A3
                 size: 512MiB
                 width: 64 bits
                 clock: 400MHz (2.5ns)
         *-pci:0
              description: Host bridge
              product: RS480 Host Bridge
              vendor: ATI Technologies Inc
              physical id: 100
              bus info: pci@0000:00:00.0
              version: 10
              width: 64 bits
              clock: 66MHz
              configuration: latency=64
              resources: memory:0-1fffffff
            *-pci:0
                 description: PCI bridge
                 product: RS480 PCI Bridge
                 vendor: ATI Technologies Inc
                 physical id: 1
                 bus info: pci@0000:00:01.0
                 version: 00
                 width: 32 bits
                 clock: 66MHz
                 capabilities: pci ht normal_decode bus_master cap_list
                 resources: ioport:c000(size=4096) memory:fda00000-fdafffff ioport:c8000000(size=268435456)
               *-display:0
                    description: VGA compatible controller
                    product: RS480 [Radeon Xpress 200G Series]
                    vendor: ATI Technologies Inc
                    physical id: 5
                    bus info: pci@0000:01:05.0
                    version: 00
                    width: 32 bits
                    clock: 66MHz
                    capabilities: pm vga_controller bus_master cap_list rom
                    configuration: driver=radeon latency=64 mingnt=8
                    resources: irq:17 memory:d0000000-d7ffffff ioport:cc00(size=256) memory:fdaf0000-fdafffff memory:fda00000-fda1ffff
               *-display:1 UNCLAIMED
                    description: Display controller
                    product: Radeon Xpress Series (RS480)
                    vendor: ATI Technologies Inc
                    physical id: 5.1
                    bus info: pci@0000:01:05.1
                    version: 00
                    width: 32 bits
                    clock: 66MHz
                    capabilities: pm cap_list
                    configuration: latency=64 mingnt=8
                    resources: memory:c8000000-cfffffff memory:fdae0000-fdaeffff
            *-pci:1
                 description: PCI bridge
                 product: RS480 PCI Bridge
                 vendor: ATI Technologies Inc
                 physical id: 5
                 bus info: pci@0000:00:05.0
                 version: 00
                 width: 32 bits
                 clock: 33MHz
                 capabilities: pci pm pciexpress msi ht normal_decode bus_master cap_list
                 configuration: driver=pcieport
                 resources: irq:0 ioport:d000(size=4096) memory:fde00000-fdefffff ioport:fdb00000(size=1048576)
               *-network
                    description: Ethernet interface
                    product: NetXtreme BCM5751 Gigabit Ethernet PCI Express
                    vendor: Broadcom Corporation
                    physical id: 0
                    bus info: pci@0000:02:00.0
                    logical name: eth0
                    version: 20
                    serial: 00:16:17:59:e4:67
                    size: 1Gbit/s
                    capacity: 1Gbit/s
                    width: 64 bits
                    clock: 33MHz
                    capabilities: pm vpd msi pciexpress bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
                    configuration: autonegotiation=on broadcast=yes driver=tg3 driverversion=3.116 duplex=full firmware=5751-v3.46a ip=128.138.150.46 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
                    resources: irq:17 memory:fdef0000-fdefffff
            *-ide:0
                 description: IDE interface
                 product: IXP SB400 Serial ATA Controller
                 vendor: ATI Technologies Inc
                 physical id: 12
                 bus info: pci@0000:00:12.0
                 logical name: scsi2
                 version: 00
                 width: 32 bits
                 clock: 66MHz
                 capabilities: ide pm msi bus_master cap_list rom emulated
                 configuration: driver=sata_sil latency=64
                 resources: irq:23 ioport:fc00(size=8) ioport:f800(size=4) ioport:f400(size=8) ioport:f000(size=4) ioport:ec00(size=16) memory:fe02f000-fe02f1ff memory:80000000-8007ffff
               *-disk
                    description: ATA Disk
                    product: SAMSUNG SP0411C/
                    physical id: 0.0.0
                    bus info: scsi@2:0.0.0
                    logical name: /dev/sda
                    version: UU10
                    serial: S0DAJ1OL255927
                    size: 37GiB (40GB)
                    capabilities: partitioned partitioned:dos
                    configuration: ansiversion=5 signature=000ae5d8
                  *-volume:0
                       description: EXT4 volume
                       vendor: Linux
                       physical id: 1
                       bus info: scsi@2:0.0.0,1
                       logical name: /dev/sda1
                       logical name: /
                       version: 1.0
                       serial: 85a074b8-0efd-4dcd-9611-fdb93fc10960
                       size: 36GiB
                       capacity: 36GiB
                       capabilities: primary bootable journaled extended_attributes large_files huge_files dir_nlink recover extents ext4 ext2 initialized
                       configuration: created=2011-05-05 07:59:06 filesystem=ext4 lastmountpoint=/ modified=2011-05-05 08:16:31 mount.fstype=ext4 mount.options=rw,relatime,errors=remount-ro,user_xattr,barrier=1,data=ordered mounted=2011-05-19 12:23:52 state=mounted
                  *-volume:1
                       description: Extended partition
                       physical id: 2
                       bus info: scsi@2:0.0.0,2
                       logical name: /dev/sda2
                       size: 957MiB
                       capacity: 957MiB
                       capabilities: primary extended partitioned partitioned:extended
                     *-logicalvolume
                          description: Linux swap / Solaris partition
                          physical id: 5
                          logical name: /dev/sda5
                          capacity: 957MiB
                          capabilities: nofs
            *-usb:0
                 description: USB Controller
                 product: IXP SB400 USB Host Controller
                 vendor: ATI Technologies Inc
                 physical id: 13
                 bus info: pci@0000:00:13.0
                 version: 00
                 width: 32 bits
                 clock: 66MHz
                 capabilities: msi ohci bus_master cap_list
                 configuration: driver=ohci_hcd latency=64
                 resources: irq:19 memory:fe02e000-fe02efff
            *-usb:1
                 description: USB Controller
                 product: IXP SB400 USB Host Controller
                 vendor: ATI Technologies Inc
                 physical id: 13.1
                 bus info: pci@0000:00:13.1
                 version: 00
                 width: 32 bits
                 clock: 66MHz
                 capabilities: msi ohci bus_master cap_list
                 configuration: driver=ohci_hcd latency=64
                 resources: irq:19 memory:fe02d000-fe02dfff
            *-usb:2
                 description: USB Controller
                 product: IXP SB400 USB2 Host Controller
                 vendor: ATI Technologies Inc
                 physical id: 13.2
                 bus info: pci@0000:00:13.2
                 version: 00
                 width: 32 bits
                 clock: 66MHz
                 capabilities: pm msi ehci bus_master cap_list
                 configuration: driver=ehci_hcd latency=64
                 resources: irq:19 memory:fe02c000-fe02cfff
            *-serial
                 description: SMBus
                 product: IXP SB400 SMBus Controller
                 vendor: ATI Technologies Inc
                 physical id: 14
                 bus info: pci@0000:00:14.0
                 version: 11
                 width: 32 bits
                 clock: 66MHz
                 capabilities: ht cap_list
                 configuration: driver=piix4_smbus latency=0
                 resources: irq:0 ioport:500(size=16) memory:fe02b000-fe02b3ff
            *-ide:1
                 description: IDE interface
                 product: IXP SB400 IDE Controller
                 vendor: ATI Technologies Inc
                 physical id: 14.1
                 bus info: pci@0000:00:14.1
                 logical name: scsi0
                 version: 00
                 width: 32 bits
                 clock: 66MHz
                 capabilities: ide msi bus_master cap_list emulated
                 configuration: driver=pata_atiixp latency=64
                 resources: irq:16 ioport:1f0(size=8) ioport:3f6 ioport:170(size=8) ioport:376 ioport:e400(size=16)
               *-cdrom
                    description: DVD reader
                    product: COMBO SOHC-4836K
                    vendor: LITE-ON
                    physical id: 0.0.0
                    bus info: scsi@0:0.0.0
                    logical name: /dev/cdrom
                    logical name: /dev/cdrw
                    logical name: /dev/dvd
                    logical name: /dev/scd0
                    logical name: /dev/sr0
                    version: SQK5
                    capabilities: removable audio cd-r cd-rw dvd
                    configuration: ansiversion=5 status=nodisc
            *-isa
                 description: ISA bridge
                 product: IXP SB400 PCI-ISA Bridge
                 vendor: ATI Technologies Inc
                 physical id: 14.3
                 bus info: pci@0000:00:14.3
                 version: 00
                 width: 32 bits
                 clock: 66MHz
                 capabilities: isa bus_master
                 configuration: latency=0
            *-pci:2
                 description: PCI bridge
                 product: IXP SB400 PCI-PCI Bridge
                 vendor: ATI Technologies Inc
                 physical id: 14.4
                 bus info: pci@0000:00:14.4
                 version: 00
                 width: 32 bits
                 clock: 66MHz
                 capabilities: pci subtractive_decode bus_master
                 resources: ioport:b000(size=4096) memory:fdd00000-fddfffff memory:fdc00000-fdcfffff
               *-firewire
                    description: FireWire (IEEE 1394)
                    product: FW322/323
                    vendor: Agere Systems
                    physical id: b
                    bus info: pci@0000:03:0b.0
                    version: 61
                    width: 32 bits
                    clock: 33MHz
                    capabilities: pm ohci bus_master cap_list
                    configuration: driver=firewire_ohci latency=64 maxlatency=24 mingnt=12
                    resources: irq:22 memory:fddff000-fddfffff
            *-multimedia
                 description: Multimedia audio controller
                 product: IXP SB400 AC'97 Audio Controller
                 vendor: ATI Technologies Inc
                 physical id: 14.5
                 bus info: pci@0000:00:14.5
                 version: 02
                 width: 32 bits
                 clock: 66MHz
                 capabilities: msi bus_master cap_list
                 configuration: driver=ATI IXP AC97 controller latency=64 mingnt=2
                 resources: irq:17 memory:fe02a000-fe02a0ff
         *-pci:1
              description: Host bridge
              product: K8 [Athlon64/Opteron] HyperTransport Technology Configuration
              vendor: Hynix Semiconductor (Hyundai Electronics)
              physical id: 101
              bus info: pci@0000:00:18.0
              version: 00
              width: 32 bits
              clock: 33MHz
         *-pci:2
              description: Host bridge
              product: K8 [Athlon64/Opteron] Address Map
              vendor: Hynix Semiconductor (Hyundai Electronics)
              physical id: 102
              bus info: pci@0000:00:18.1
              version: 00
              width: 32 bits
              clock: 33MHz
         *-pci:3
              description: Host bridge
              product: K8 [Athlon64/Opteron] DRAM Controller
              vendor: Hynix Semiconductor (Hyundai Electronics)
              physical id: 103
              bus info: pci@0000:00:18.2
              version: 00
              width: 32 bits
              clock: 33MHz
         *-pci:4
              description: Host bridge
              product: K8 [Athlon64/Opteron] Miscellaneous Control
              vendor: Hynix Semiconductor (Hyundai Electronics)
              physical id: 104
              bus info: pci@0000:00:18.3
              version: 00
              width: 32 bits
              clock: 33MHz
              configuration: driver=k8temp
              resources: irq:0
    I have also been able to use the new memory by itself without problems. Any ideas would be appreciated.

  2. #2
    Join Date
    Aug 2008
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    Jawja
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    Ubuntu 13.04 Raring Ringtail

    Re: Random freezes after new memory install

    Quote Originally Posted by tygern View Post
    I have also been able to use the new memory by itself without problems. Any ideas would be appreciated.
    What happens with only the old memory installed?

  3. #3
    Join Date
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    Xubuntu 11.04 Natty Narwhal

    Re: Random freezes after new memory install

    Quote Originally Posted by 73ckn797 View Post
    What happens with only the old memory installed?
    The system functions normally.

  4. #4
    Join Date
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    Re: Random freezes after new memory install

    Return the memory you just bought and exchange it.

  5. #5
    Join Date
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    Re: Random freezes after new memory install

    Quote Originally Posted by 73ckn797 View Post
    Return the memory you just bought and exchange it.
    Thanks for the advice. Do you think that I should get the same brand of memory, or try another?

  6. #6
    Join Date
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    Re: Random freezes after new memory install

    Quote Originally Posted by tygern View Post
    Thanks for the advice. Do you think that I should get the same brand of memory, or try another?
    If buying 2 then match them. You stated the new ones were the same spec as what you already have. I assume you mean ...ie. DDR2(?) 800Mhz or PC6400...etc.?

    If your computer worked fine before the memory installation then the only difference is that it does not with the new. That is why the simple conclusion is to return the new memory and explain the problem.

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