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Thread: Star4 won't wake up

  1. #1
    Join Date
    Jul 2008
    Beans
    54

    Star4 won't wake up

    I have a relatively new star4, and I've recently been experiencing a problem where it won't wake properly from sleep. It's not all the time, and it's not always under the same conditions, but I've noticed it most often when I've let it fall asleep open.

    What's strange is, it seems like it wakes up, but the screen doesn't turn on. I can hear the fan going, and the blue power light is on, but the screen stays off. I tried fn-f2 and fn-f7, but neither works. Sometimes, if I shut it and wait a minute and then open it, it will start as normal. Other times, it won't (like when it was shut to begin with). Any thoughts?

  2. #2
    Join Date
    Feb 2011
    Beans
    13

    Re: Star4 won't wake up

    I have been having this exact same problem. Star4 sleeps, tries to wake up, fan spins and power light turns on but display doesn't come on and no keys work. I have tried everything the above poster has tried. Shutting it and opening it later has not worked ever for me. This problem happens about 1-2 times per week, where I average probably 5 sleep/wake cycles per day.
    EDIT: This has happened pretty consistently since I got the machine 2 months ago.
    Last edited by ktmhz; April 18th, 2011 at 06:10 AM. Reason: timeframe

  3. #3
    Join Date
    Oct 2007
    Location
    Aurora, CO
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    2,563
    Distro
    Ubuntu

    Re: Star4 won't wake up

    Which version of Ubuntu are you running on your systems?
    Ian Santopietro - System76 Technical Support.
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  4. #4
    Join Date
    Feb 2011
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    13

    Re: Star4 won't wake up

    Quote Originally Posted by isantop View Post
    Which version of Ubuntu are you running on your systems?
    10.04, as it shipped with.

  5. #5
    Join Date
    Jul 2008
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    54

    Re: Star4 won't wake up

    Ditto.

  6. #6
    Join Date
    Oct 2007
    Location
    Aurora, CO
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    2,563
    Distro
    Ubuntu

    Re: Star4 won't wake up

    I just want to confirm something. Are you guys using Suspend or Hibernate?
    Ian Santopietro - System76 Technical Support.
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  7. #7
    Join Date
    Jul 2008
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    54

    Re: Star4 won't wake up

    I'm using suspend, both when I close the lid and when it sleeps through inactivity.

    Here are my Power Management settings:
    Screenshot.png

  8. #8
    Join Date
    Feb 2011
    Beans
    13

    Re: Star4 won't wake up

    I am also suspending the machine, usually with the fn-f4 key. I have mine set to blank screen when I close the lid, but this problem seems to occur more frequently if I sleep the computer with fn-f4, close the lid, and then open the lid to wake the computer. I have been careful to not do that the past few days, and it has not occurred. Could be a complete coincidence, as it has occurred under other circumstances in the past.

  9. #9
    Join Date
    Oct 2007
    Location
    Aurora, CO
    Beans
    2,563
    Distro
    Ubuntu

    Re: Star4 won't wake up

    Keep testing with that, as it may be that Ubuntu is not receiving the monitor switch wakeup signal.
    Ian Santopietro - System76 Technical Support.
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  10. #10
    Join Date
    Feb 2011
    Beans
    13

    Re: Star4 won't wake up

    Just as an update to this problem, installing 11.04 seems to have fixed it. The machine hasn't failed to wake up a single time since my 11.04 installation in May, whereas it had previously been failing to wake up on somewhere around weekly on 10.04. Whatever it was, Natty seems to have fixed it.

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