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Thread: No Gazelle Manual??

  1. #11
    Join Date
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    Ubuntu 9.10 Karmic Koala

    Re: No Gazelle Manual??

    Guys, a few clarifications.

    We are doing our best to be a green company, and are happy to entertain suggestions on how that can be done better. While we definitely won't be including reams of paper documentation with our systems, there may be more effective ways approach this online.

    But we do not provide a total lack of documentation on our systems. The computer comes with a piece of paper (we call it an insert) that points to our online resources, which have a quick-start guide explaining connections and hot key usage... that sort of thing. See...
    http://knowledge76.com/index.php/GazP6 for an example.

    Also, the product pages on the website...
    http://www.system76.com/product_info...roducts_id=113
    ...provide quite a bit of relevant information. Granted, it doesn't delve into all of the minutia, but we try to provide the level of detail that we've learned our general customer base wants.

    We find that this level of information is sufficient for the vast majority of our users. In fact, I was surprised by the angry tone of this post considering we've had very few (if any?) other such comments regarding documentation in five years. For those who want more detailed information, our sales and support staff is (and has always been) happy to provide that information upon request. It's not about keeping secrets, and it's not about a lack of honesty (as someone mentioned above). It is simply providing what we think our customers want without swamping them with information they aren't interested in. If we don't know the information off-hand, we will research it for you.

    Regarding the System76 Driver, it is simply a python program that identifies the model number of your system, the version of Ubuntu you are using, and applies appropriate patches. We post the changelog for this driver in an aforementioned link.

    So, if anyone wants more specific information, please don't hesitate to ask.

    Please forward your ideas on how we can do it better to info...at...system76...dot...com.
    Last edited by thomasaaron; March 25th, 2011 at 10:20 PM.
    To err is human, to forgive is very ... dog-like.

    Thomas Aaron
    FetchMasters, LLC

  2. #12
    Join Date
    Jan 2008
    Beans
    89

    Re: No Gazelle Manual??

    Quote Originally Posted by Kacey View Post
    Here is a link to a pdf that you might find useful.

    http://www2.sagernotebook.com/Sagern...ual_NP81X0.exe
    Kacey,

    Mucho thanks! It is written for Windoze but lots of good stuff in there, A chapter on the BIOS, Dissembly, Interfaces and specs on the components in the back.

    So what is the Gazelle Pro? This manual says the Model B has a 6.3 amp power supply, which is what I got, but the Model A has the 1920x1080 LCD which is what the Gazelle has?

    Maybe this is not the correct manual?

    What is the Gazelle, 8120, 8130, 8150 or 8170?

    Scott



    You think

  3. #13
    Join Date
    Jan 2008
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    89

    Re: No Gazelle Manual??

    Quote Originally Posted by thomasaaron View Post
    Guys, a few clarifications.
    But we do not provide a total lack of documentation on our systems.

    http://knowledge76.com/index.php/GazP6 for an example.

    Also, the product pages on the website...
    http://www.system76.com/product_info...roducts_id=113
    The information at http://knowledge76.com/index.php/GazP6

    Is basically nothing. Nada.

    The information here http://www.system76.com/product_info...roducts_id=113

    Is just the marketing ********.

    You provide no documentation on the BIOS, No documentation on the component specifications, no documentation on dissasemby of the unit, no documentation on the interfaces and there specifications. You do ship a slip of paper that has the links to the two worthless web pages you mentioned.

    I personally don't see how you guys can hold up your head on this? If you would at least say this is a np8170, or whatever it is, go to Sager or Clevo website here.html or here.html for the manuals and specs that would get the user somewhere.

    But instead you provide virtually nothing in regards to hardware specifications and say, what of it?

    thats my input.

    Scott

  4. #14
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    Re: No Gazelle Manual??

    Hi Scott,

    When you buy a Macbook do you get documentation on the BIOS, documentation on the component specifications, documentation on dissasemby of the unit, documentation on the interfaces and their specifications?

    I didn't think so. Most consumer product companies don't provide that level of information.

    Did you write to System76 requesting the specific information you need? Did they refuse to give you that information?

    I don't see the need for the angry tone, but then I don't see the need for the level of documentation you want out of the box. If you have a real need for the information, I'm sure System76 will help you out.

    John

  5. #15
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    Re: No Gazelle Manual??

    Quote Originally Posted by jbelmonte View Post
    Hi Scott,

    When you buy a Macbook do you get documentation on the BIOS, documentation on the component specifications, documentation on dissasemby of the unit, documentation on the interfaces and their specifications?

    I didn't think so. Most consumer product companies don't provide that level of information. John
    Ah now there's where you are wrong John!

    Just try this web site

    http://www.apple.com/support/powerbook/

    What will you find there? Is it some useless little web page like System76's support page for the Servelle? I think not.

    No, on Apple's support page there is a plethora of information on the BIOS, interfaces, components, disassembly. Why there's even a PDF manual(read green)!!

    Apple doesn't use Green as an excuse for the total lack of hardware documentation like System76 does. They actually provide tree free documentation.

    Nice try, but you missed the barn!

  6. #16
    Join Date
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    Central Asia
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    Ubuntu 10.04 Lucid Lynx

    Re: No Gazelle Manual??

    I never knew people actually read the computer's manual. I usually toss the manual right after opening the box. If it was so important to you, why didn't you just email or call System 76 to see if they include a full computer manual?

    This is a support forum. Are you actually having a problem with your computer? What do you want to know about your computer? There are easy ways of finding out things like your wireless chipset, the amount and type of RAM, your processor without consulting documentation.

    Let us help you.

    BTW, I am not a System76 employee and most people here have no affiliation with the company other than being linux enthusiasts. If you have a specific grievance with the company outside the realm of support, then you are better served calling and writing to them directly.

  7. #17
    Join Date
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    Re: No Gazelle Manual??

    Quote Originally Posted by sderrick View Post
    Ah now there's where you are wrong John!

    Just try this web site

    http://www.apple.com/support/powerbook/

    What will you find there? Is it some useless little web page like System76's support page for the Servelle? I think not.

    No, on Apple's support page there is a plethora of information on the BIOS, interfaces, components, disassembly. Why there's even a PDF manual(read green)!!

    Apple doesn't use Green as an excuse for the total lack of hardware documentation like System76 does. They actually provide tree free documentation.

    Nice try, but you missed the barn!
    I will admit that Apple (mega-billion dollar company) does have more documentation and pdfs than System76 (mega-thousand dollar company?), but the information looks a lot like the "marketing" information System76 puts on their page. In addition, I could not find any BIOS or disassembly information at all. If you need the information ask System76 rather than being a troll.

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