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Thread: Baffled by the BBC (odd video problem)

  1. #1
    Join Date
    Jan 2008
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    57

    Baffled by the BBC (odd video problem)

    Does anybody have an idea why video won't work for me in every installed browser on pages at http://www.bbc.co.uk/news/ even though there's no problem at http://www.bbc.co.uk/iplayer/ ?

    Originally I thought it was a Firefox problem and tried the usual fixes to no avail. Later I found that the problem exists in Chrome and Opera too.

    UK user
    Not using proxies
    Ubuntu 8.04
    Specific to BBC news video. No probs using youtube etc.

    Help!

  2. #2
    Join Date
    Jan 2008
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    Re: Baffled by the BBC (odd video problem)

    The first frame appears briefly before the message appears as in the attached screenshot. Audio plays fine btw, but there's no play/pause control whatsoever.



    Screengrab:

    http://img443.imageshack.us/img443/2...newsamazon.png

  3. #3
    Join Date
    Aug 2008
    Location
    Brazil
    Beans
    12,497
    Distro
    Ubuntu Studio 12.04 Precise Pangolin

    Re: Baffled by the BBC (odd video problem)

    Please provide the output of the following commands and instructions. This will make sure I will have a good understanding of your Firefox and Flash installations, so I don't need to guess what might be happening to your system:

    1 - Flash Version

    Type about:config in Firefox address bar, then type plugin.expose_full_path in the filter, then double-click the same item in the results to make it true. Then type about:plugins in the address bar, find Shockwave Flash, copy the corresponding Path and Version and paste here. it should look lie the image below:



    2 - Firefox version and architecture

    To find Firefox version and architecture, click "Help >> About Mozilla Firefox" in the menu. The info will be located at the bottom of the info dialog:




    3 - System Info

    Execute the following commands then copy the generated file, named firefox-report.txt from your Desktop and upload it here or paste the contents.

    To execute those commands, select the entire content below, then go to "Applications >> Accessories >> Terminal" and click the terminal with the middle-mouse button.

    Code:
    echo 'Ubuntu Architecture' > ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    uname -a >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Ubuntu Version' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    cat /etc/lsb-release >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Firefox Packages' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    dpkg --get-selections | grep 'firefox*' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Firefox binaries' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    which firefox >> ~/Desktop/firefox-report.txt
    file /usr/bin/firefox >> ~/Desktop/firefox-report.txt
    file /usr/local/bin/firefox >> ~/Desktop/firefox-report.txt
    file /opt/firefox/firefox >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Firefox divertion' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    file /usr/bin/firefox.ubuntu >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Sources' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    ls /etc/apt/sources.list.d >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Flash packages' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    dpkg --get-selections | grep 'flash*' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Plugin locations' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    locate libflashplayer.so  >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    locate flashplugin-alternative.so  >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    echo 'Flash symlinks' >> ~/Desktop/firefox-report.txt
    echo '' >> ~/Desktop/firefox-report.txt
    file /usr/lib/firefox-addons/plugins/libflashplayer.so  >> ~/Desktop/firefox-report.txt
    file /usr/lib/mozilla/plugins/flashplugin-alternative.so  >> ~/Desktop/firefox-report.txt
    file /etc/alternatives/mozilla-flashplugin  >> ~/Desktop/firefox-report.txt
    file /var/lib/flashplugin-installer/npwrapper.libflashplayer.so  >> ~/Desktop/firefox-report.txt
    firefox ~/Desktop/firefox-report.txt
    Last edited by lovinglinux; August 14th, 2010 at 01:33 PM.

  4. #4
    Join Date
    Jan 2008
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    57

    Re: Baffled by the BBC (odd video problem)

    Okey dokey...

    Flash path & version:

    Code:
        File: /home/albert/.mozilla/plugins/libflashplayer.so
        Version: 
        Shockwave Flash 10.0 d20

    Firefox version:

    Code:
    Mozilla/5.0 (X11; U; Linux x86_64; en-GB; rv:1.9.2.9pre) Gecko/20100811 Firefox/8.04 (hardy) Namoroka/3.6.9pre

    firefox-report.txt:

    Code:
    Ubuntu Architecture
    
    Linux albert-laptop 2.6.24-28-generic #1 SMP Sat Jul 31 18:10:55 UTC 2010 x86_64 GNU/Linux
    
    Ubuntu Version
    
    DISTRIB_ID=Ubuntu
    DISTRIB_RELEASE=8.04
    DISTRIB_CODENAME=hardy
    DISTRIB_DESCRIPTION="Ubuntu 8.04.4 LTS"
    
    Firefox Packages
    
    firefox                        install
    firefox-3.0                    install
    firefox-3.0-gnome-support            install
    firefox-3.5-gnome-support            install
    firefox-branding                install
    firefox-gnome-support                install
    firefox32                    install
    ia32-lib-firefox                install
    
    Firefox binaries
    
    /usr/bin/firefox
    /usr/bin/firefox: symbolic link to `../lib/firefox-3.6.9pre/firefox.sh'
    /usr/local/bin/firefox: ERROR: cannot open `/usr/local/bin/firefox' (No such file or directory)
    /opt/firefox/firefox: ERROR: cannot open `/opt/firefox/firefox' (No such file or directory)
    
    Firefox divertion
    
    /usr/bin/firefox.ubuntu: ERROR: cannot open `/usr/bin/firefox.ubuntu' (No such file or directory)
    
    Sources
    
    google-chrome.list
    m-buck-ppa.list
    m-buck-ppa.list.save
    medibuntu.list
    medibuntu.list.distUpgrade
    medibuntu.list.save
    opera.list
    winff.list
    winff.list.save
    
    Flash packages
    
    
    Plugin locations
    
    /home/albert/.fr-6uZr53/install_flash_player_10_linux/libflashplayer.so
    /home/albert/.mozilla/plugins/libflashplayer.so
    /opt/swiftfox/plugins/libflashplayer.so
    /opt/swiftfox/plugins/npwrapper.libflashplayer.so
    /usr/lib/firefox/plugins/npwrapper.libflashplayer.so
    /usr/lib/firefox-addons/plugins/libflashplayer.so
    /usr/lib/firefox-addons/plugins/npwrapper.libflashplayer.so
    /usr/lib/mozilla/plugins/libflashplayer.so
    /usr/lib/nspluginwrapper/plugins/npwrapper.libflashplayer.so
    /usr/lib32/firefox32/plugins/libflashplayer.so
    /usr/local/firefox32/plugins/libflashplayer.so
    
    
    Flash symlinks
    
    /usr/lib/firefox-addons/plugins/libflashplayer.so: symbolic link to `/usr/lib/mozilla/plugins/libflashplayer.so'
    /usr/lib/mozilla/plugins/flashplugin-alternative.so: ERROR: cannot open `/usr/lib/mozilla/plugins/flashplugin-alternative.so' (No such file or directory)
    /etc/alternatives/mozilla-flashplugin: ERROR: cannot open `/etc/alternatives/mozilla-flashplugin' (No such file or directory)
    /var/lib/flashplugin-installer/npwrapper.libflashplayer.so: ERROR: cannot open `/var/lib/flashplugin-installer/npwrapper.libflashplayer.so' (No such file or directory)
    Cheers!

  5. #5
    Join Date
    Aug 2008
    Location
    Brazil
    Beans
    12,497
    Distro
    Ubuntu Studio 12.04 Precise Pangolin

    Re: Baffled by the BBC (odd video problem)

    The problem is that you only have, what appears to be an old 64bit version, manually installed under your Firefox profile directory. Adobe is no longer releasing a 64bit version, so your only option is to install the 32bit version from the repositories.

    Since the version of the repositories for Ubuntu 8.04 is old, it probably won't work with those sites.

    I this case, you could try to download the most recent 32bit version from Adobe and manually replace the version from the repositories.

    Install and run FLASH-AID to remove the current plugin and install the one from the repositories.

    Then download version 10 tar file for 32bit from Adobe and extract the libflashplayer.so to /usr/lib/flashplugin-installer/, thus replacing the current version located on that folder. I'm not sure this will work tho.
    Last edited by lovinglinux; August 12th, 2010 at 02:44 PM.

  6. #6
    Join Date
    May 2008
    Beans
    7

    Re: Baffled by the BBC (odd video problem)

    Hi to all.

    I've got two PCs both with Lucid AMD64.

    PC #1 plays all videos on ff. It's data are:

    Code:
    Shockwave Flash
    
        File: /var/lib/flashplugin-installer/npwrapper.libflashplayer.so
        Version: 
        Shockwave Flash 10.1 r82
    
    Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.8) Gecko/20100723 Ubuntu/10.04 (lucid) Firefox/3.6.8
    
    Ubuntu Architecture
    
    Linux DELL-D830 2.6.32-24-generic #39-Ubuntu SMP Wed Jul 28 05:14:15 UTC 2010 x86_64 GNU/Linux
    
    Ubuntu Version
    
    DISTRIB_ID=Ubuntu
    DISTRIB_RELEASE=10.04
    DISTRIB_CODENAME=lucid
    DISTRIB_DESCRIPTION="Ubuntu 10.04.1 LTS"
    
    Firefox Packages
    
    firefox						install
    firefox-branding				install
    firefox-gnome-support				install
    
    Firefox binaries
    
    /usr/bin/firefox
    /usr/bin/firefox: symbolic link to `../lib/firefox-3.6.8/firefox.sh'
    /usr/local/bin/firefox: ERROR: cannot open `/usr/local/bin/firefox' (No such file or directory)
    /opt/firefox/firefox: ERROR: cannot open `/opt/firefox/firefox' (No such file or directory)
    
    Firefox divertion
    
    /usr/bin/firefox.ubuntu: ERROR: cannot open `/usr/bin/firefox.ubuntu' (No such file or directory)
    
    Sources
    
    gnuzilla-team-ppa-lucid.list
    gnuzilla-team-ppa-lucid.list.save
    google-chrome.list
    google-chrome.list.save
    medibuntu.list
    medibuntu.list.save
    
    Flash packages
    
    flashplugin-installer				install
    
    Plugin locations
    
    /usr/lib/flashplugin-installer/libflashplayer.so
    /usr/share/ubufox/plugins/npwrapper.libflashplayer.so
    /var/lib/flashplugin-installer/npwrapper.libflashplayer.so
    
    /usr/lib/firefox/plugins/flashplugin-alternative.so
    /usr/lib/iceape/plugins/flashplugin-alternative.so
    /usr/lib/iceweasel/plugins/flashplugin-alternative.so
    /usr/lib/midbrowser/plugins/flashplugin-alternative.so
    /usr/lib/mozilla/plugins/flashplugin-alternative.so
    /usr/lib/xulrunner/plugins/flashplugin-alternative.so
    /usr/lib/xulrunner-addons/plugins/flashplugin-alternative.so
    
    Flash symlinks
    
    /usr/lib/firefox-addons/plugins/libflashplayer.so: ERROR: cannot open `/usr/lib/firefox-addons/plugins/libflashplayer.so' (No such file or directory)
    /usr/lib/mozilla/plugins/flashplugin-alternative.so: symbolic link to `/etc/alternatives/mozilla-flashplugin'
    /etc/alternatives/mozilla-flashplugin: symbolic link to `/var/lib/flashplugin-installer/npwrapper.libflashplayer.so'
    /var/lib/flashplugin-installer/npwrapper.libflashplayer.so: ELF 64-bit LSB shared object, x86-64, version 1 (SYSV), dynamically linked, stripped
    PC #2 plays all youtube videos BUT not a few from other sites (even those embedded from youtube). #2 data are:

    Code:
    Shockwave Flash
    
        File: /var/lib/flashplugin-installer/npwrapper.libflashplayer.so
        Version: 
        Shockwave Flash 10.1 r82
    
    Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.2.8) Gecko/20100723 Ubuntu/10.04 (lucid) Firefox/3.6.8
    
    Ubuntu Architecture
    
    Linux chiossif-6400 2.6.32-24-generic #39-Ubuntu SMP Wed Jul 28 05:14:15 UTC 2010 x86_64 GNU/Linux
    
    Ubuntu Version
    
    DISTRIB_ID=Ubuntu
    DISTRIB_RELEASE=10.04
    DISTRIB_CODENAME=lucid
    DISTRIB_DESCRIPTION="Ubuntu 10.04.1 LTS"
    
    Firefox Packages
    
    firefox						install
    firefox-branding				install
    firefox-gnome-support				install
    
    Firefox binaries
    
    /usr/bin/firefox
    /usr/bin/firefox: symbolic link to `../lib/firefox-3.6.8/firefox.sh'
    /usr/local/bin/firefox: ERROR: cannot open `/usr/local/bin/firefox' (No such file or directory)
    /opt/firefox/firefox: ERROR: cannot open `/opt/firefox/firefox' (No such file or directory)
    
    Firefox divertion
    
    /usr/bin/firefox.ubuntu: ERROR: cannot open `/usr/bin/firefox.ubuntu' (No such file or directory)
    
    Sources
    
    dropbox.list
    dropbox.list.save
    gnuzilla-team-ppa-lucid.list
    gnuzilla-team-ppa-lucid.list.save
    google-chrome.list
    google-chrome.list.save
    medibuntu.list
    medibuntu.list.save
    opera.list
    opera.list.save
    
    Flash packages
    
    flashplugin-installer				install
    
    Plugin locations
    
    /usr/lib/flashplugin-installer/libflashplayer.so
    /usr/share/ubufox/plugins/npwrapper.libflashplayer.so
    /var/lib/flashplugin-installer/npwrapper.libflashplayer.so
    
    /usr/lib/firefox/plugins/flashplugin-alternative.so
    /usr/lib/iceape/plugins/flashplugin-alternative.so
    /usr/lib/iceweasel/plugins/flashplugin-alternative.so
    /usr/lib/midbrowser/plugins/flashplugin-alternative.so
    /usr/lib/mozilla/plugins/flashplugin-alternative.so
    /usr/lib/xulrunner/plugins/flashplugin-alternative.so
    /usr/lib/xulrunner-addons/plugins/flashplugin-alternative.so
    
    Flash symlinks
    
    /usr/lib/firefox-addons/plugins/libflashplayer.so: ERROR: cannot open `/usr/lib/firefox-addons/plugins/libflashplayer.so' (No such file or directory)
    /usr/lib/mozilla/plugins/flashplugin-alternative.so: symbolic link to `/etc/alternatives/mozilla-flashplugin'
    /etc/alternatives/mozilla-flashplugin: symbolic link to `/var/lib/flashplugin-installer/npwrapper.libflashplayer.so'
    /var/lib/flashplugin-installer/npwrapper.libflashplayer.so: ELF 64-bit LSB shared object, x86-64, version 1 (SYSV), dynamically linked, stripped
    I can see no difference at all.
    BUT PC #2 cannot play ALL videos
    Obviously there is a difference somewhere :-/

    Can you help me?

    (Additional info:

    PC #1 has an NVIDIA with proprietary driver:
    Code:
     
    01:00.0 VGA compatible controller [0300]: nVidia Corporation Quadro NVS 140M [10de:0429] (rev a1)
    while PC #2 an ATI with open source:
    Code:
     
    01:00.0 VGA compatible controller [0300]: ATI Technologies Inc RV530LE [Radeon X1600/X1650 PRO] [1002:71c6]
    What do you think ? :-/ )

    Thanks
    Last edited by chiossif; August 14th, 2010 at 12:19 AM.

  7. #7
    Join Date
    Aug 2008
    Location
    Brazil
    Beans
    12,497
    Distro
    Ubuntu Studio 12.04 Precise Pangolin

    Re: Baffled by the BBC (odd video problem)

    Quote Originally Posted by chiossif View Post
    I can see no difference at all.
    BUT PC #2 cannot play ALL videos
    Obviously there is a difference somewhere :-/

    Can you help me?

    What do you think ? :-/ )

    Thanks

    Indeed there is no difference and everything looks like it should be. Try to enable third-party cookies in Firefox. Some users have an issue with embedded videos from YouTube. Enabling third-party cookies should fix it. If not, then see Firefox General Troubleshooting Steps tutorial.

  8. #8
    Join Date
    May 2008
    Beans
    7

    Re: Baffled by the BBC (odd video problem)

    Quote Originally Posted by lovinglinux View Post
    Indeed there is no difference and everything looks like it should be. Try to enable third-party cookies in Firefox. Some users have an issue with embedded videos from YouTube. Enabling third-party cookies should fix it. If not, then see Firefox General Troubleshooting Steps tutorial.
    Thanks for your immediate reply. On #2 I've installed and tested for this problem Chrome, IceCat, Seamonkey and Opera. ALL browsers have the same problems: while ALL pass Adobe's flash test and play youtube videos, they have a blank screen on others

    The only think I haven't done is to test on a new user account...
    I'll be back if this is the case...

  9. #9
    Join Date
    May 2008
    Beans
    7

    Re: Baffled by the BBC (odd video problem)

    Quote Originally Posted by chiossif View Post
    ...

    The only think I haven't done is to test on a new user account...
    I'll be back if this is the case...
    IT IS.

    I've just cleared my home account:
    Code:
      494  cd ~
      495  rm -R .mozilla
      496  rm -R .adobe/
      497  rm -R .mplayer/
      498  rm -R .macromedia/
      499  rm -R .icedteaplugin
      500  history
    (after a bookmarks backup ) and everything works like a charm

    Thanks for the support
    Last edited by chiossif; August 14th, 2010 at 01:05 AM.

  10. #10
    Join Date
    Aug 2008
    Location
    Brazil
    Beans
    12,497
    Distro
    Ubuntu Studio 12.04 Precise Pangolin

    Re: Baffled by the BBC (odd video problem)

    Quote Originally Posted by chiossif View Post
    IT IS.

    I've just cleared my home account:
    Code:
      494  cd ~
      495  rm -R .mozilla
      496  rm -R .adobe/
      497  rm -R .mplayer/
      498  rm -R .macromedia/
      499  rm -R .icedteaplugin
      500  history
    (after a bookmarks backup ) and everything works like a charm

    Thanks for the support
    You are welcome.

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