Two questions about guaranty of my laptop.

[tirengarfio]

Hi,

first question: does the guaranty also usually cover the display in laptops for the same time as the rest of the components in the laptop? My problem is NOT with pixels, is other stuff.

second question: I raplaced Windows by Ubuntu, will I have problems because of it?

Javi

[newbie-user]

It's up to the manufacturer regarding what they will cover in terms of repairs. If there is a problem with the screen that isn't with pixels, then as long as it's a manufacturing defect, then the manufacturer will cover it.

As for installing Ubuntu, again that depends on the manufacturer. The manufacturer warranty will usually not cover software, so there shouldn't be a problem if Ubuntu is installed. The warranty is more likely to cover hardware failure.

[SeijiSensei]

The manufacturer may be unable or unwilling to provide software support if you're running Ubuntu. If you call them to complain about problems with sound or video, for instance, you're likely to hear "We don't support Linux."

[Paqman]

The best thing to do would be to read the warranty. But neither of those should be a problem.

[MisterGaribaldi]

If you send the unit in, be sure to back up all your data first. And, frankly, don't be surprised if it comes back with a Windows install on it, since generally manufacturers are reluctant to support anything that didn't ship.

[CharlesA]

If you send the unit in, be sure to back up all your data first. And, frankly, don't be surprised if it comes back with a Windows install on it, since generally manufacturers are reluctant to support anything that didn't ship.

This.

I've had to send a couple laptops in for repairs and even tho I reimaged them before sending them in, they came back with a already set up copy of Windows.

[MisterGaribaldi]

This.

I've had to send a couple laptops in for repairs and even tho I reimaged them before sending them in, they came back with a already set up copy of Windows.

And this is simply because the goal with a manufacturer or servicer is not to troubleshoot your system to the nth degree. The goal is to get the hardware in and out of their shop as rapidly as possible. After all, you want your device back ASAP, and there's a hundred or several hundred right behind it who's owners want their stuff back ASAP, too.

I used to work for a major computer manufacturer, and while it's true we would do certain kinds of basic troubleshooting with the customer first, there would eventually come a point, whether we were looking at this as a potential hardware issue or not, where it no longer behooved either the customer or the tech to spend any more time on it. Nuke it, see what happens.

After all, ultimately, if you nuke-n-pave it and the problem is gone, it was software. If not, it's hardware.

[CharlesA]

After all, ultimately, if you nuke-n-pave it and the problem is gone, it was software. If not, it's hardware.

Yep. Clean slate and all that.