I think a gentle nudge / reminder that, although you may be honored by the request, the forums are for everyone's benefit and that by using a public forum for questions, and more important answers, everyone benefits.
Personal support has significant limits (to name a few) -
1. I am sure you are not always available, and people will get answers much faster on the forums.
2. We all have areas of interest, but knowledge in question A does not mean one also has knowledge in area B.
Or some similar polite response is the way to respond.
If PM persist, report them.
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