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Thread: Ubuntu muted after update

  1. #1
    Join Date
    May 2009
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    UK
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    Ubuntu 9.10 Karmic Koala

    Ubuntu muted after update

    EDIT: Solved (old kernel), cheers!

    Hi there

    Few days ago I upgraded my Ubuntu to version 9.10 - the Karmic Koala.
    Like almost everytime after update I had to reinstall my graphic card drivers (ati-driver-installer-9-9-x86.x86_64) to enable Compiz and Visual Effects.
    However for the first time I have a problem with my sound.
    I can't hear either music or videos, nothing.

    My PC
    Processor: Intel Core 2 Duo E8600
    Memory: 4GB (2 X 2GB) Kingston PC6400 800Mhz DDR2
    PCI-E Graphics: 512MB ATI HD4850
    Sound Card: Creative PCI Audigy SE 7.1

    Code:
    _@_:~$ lspci -vv
    00:00.0 Host bridge: Intel Corporation 82G33/G31/P35/P31 Express DRAM Controller (rev 10)
        Subsystem: ASRock Incorporation Device 29c0
        Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ >SERR- <PERR- INTx-
        Latency: 0
        Capabilities: <access denied>
        Kernel modules: intel-agp
    
    00:01.0 PCI bridge: Intel Corporation 82G33/G31/P35/P31 Express PCI Express Root Port (rev 10)
        Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx+
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0, Cache Line Size: 32 bytes
        Bus: primary=00, secondary=04, subordinate=04, sec-latency=0
        I/O behind bridge: 0000e000-0000efff
        Memory behind bridge: feb00000-febfffff
        Prefetchable memory behind bridge: 00000000d0000000-00000000dfffffff
        Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ <SERR- <PERR-
        BridgeCtl: Parity- SERR+ NoISA- VGA+ MAbort- >Reset- FastB2B-
            PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
        Capabilities: <access denied>
        Kernel driver in use: pcieport-driver
        Kernel modules: shpchp
    
    00:1b.0 Audio device: Intel Corporation 82801G (ICH7 Family) High Definition Audio Controller (rev 01)
        Subsystem: ASRock Incorporation Device 3662
        Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0, Cache Line Size: 32 bytes
        Interrupt: pin A routed to IRQ 16
        Region 0: Memory at fe9fc000 (64-bit, non-prefetchable) [size=16K]
        Capabilities: <access denied>
        Kernel driver in use: HDA Intel
        Kernel modules: snd-hda-intel
    
    00:1c.0 PCI bridge: Intel Corporation 82801G (ICH7 Family) PCI Express Port 1 (rev 01)
        Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx+
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0, Cache Line Size: 32 bytes
        Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
        Prefetchable memory behind bridge: 00000000cff00000-00000000cfffffff
        Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ <SERR- <PERR-
        BridgeCtl: Parity- SERR+ NoISA- VGA- MAbort- >Reset- FastB2B-
            PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
        Capabilities: <access denied>
        Kernel driver in use: pcieport-driver
        Kernel modules: shpchp
    
    00:1c.1 PCI bridge: Intel Corporation 82801G (ICH7 Family) PCI Express Port 2 (rev 01)
        Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx+
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0, Cache Line Size: 32 bytes
        Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
        I/O behind bridge: 0000c000-0000cfff
        Memory behind bridge: fea00000-feafffff
        Prefetchable memory behind bridge: 00000000cfe00000-00000000cfefffff
        Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
        BridgeCtl: Parity- SERR+ NoISA- VGA- MAbort- >Reset- FastB2B-
            PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
        Capabilities: <access denied>
        Kernel driver in use: pcieport-driver
        Kernel modules: shpchp
    
    00:1d.0 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #1 (rev 01)
        Subsystem: ASRock Incorporation Device 27c8
        Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0
        Interrupt: pin A routed to IRQ 23
        Region 4: I/O ports at b480 [size=32]
        Kernel driver in use: uhci_hcd
    
    00:1d.1 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #2 (rev 01)
        Subsystem: ASRock Incorporation Device 27c9
        Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0
        Interrupt: pin B routed to IRQ 19
        Region 4: I/O ports at b800 [size=32]
        Kernel driver in use: uhci_hcd
    
    00:1d.2 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #3 (rev 01)
        Subsystem: ASRock Incorporation Device 27ca
        Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0
        Interrupt: pin C routed to IRQ 18
        Region 4: I/O ports at b880 [size=32]
        Kernel driver in use: uhci_hcd
    
    00:1d.3 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #4 (rev 01)
        Subsystem: ASRock Incorporation Device 27cb
        Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0
        Interrupt: pin D routed to IRQ 16
        Region 4: I/O ports at bc00 [size=32]
        Kernel driver in use: uhci_hcd
    
    00:1d.7 USB Controller: Intel Corporation 82801G (ICH7 Family) USB2 EHCI Controller (rev 01) (prog-if 20)
        Subsystem: ASRock Incorporation Device 27cc
        Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0
        Interrupt: pin A routed to IRQ 23
        Region 0: Memory at fe9fbc00 (32-bit, non-prefetchable) [size=1K]
        Capabilities: <access denied>
        Kernel driver in use: ehci_hcd
    
    00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev e1) (prog-if 01)
        Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0
        Bus: primary=00, secondary=03, subordinate=03, sec-latency=32
        I/O behind bridge: 0000d000-0000dfff
        Secondary status: 66MHz- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort+ <SERR- <PERR-
        BridgeCtl: Parity- SERR+ NoISA- VGA- MAbort- >Reset- FastB2B-
            PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
        Capabilities: <access denied>
    
    00:1f.0 ISA bridge: Intel Corporation 82801GB/GR (ICH7 Family) LPC Interface Bridge (rev 01)
        Subsystem: ASRock Incorporation Device 27b8
        Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0
        Capabilities: <access denied>
        Kernel modules: iTCO_wdt, intel-rng
    
    00:1f.1 IDE interface: Intel Corporation 82801G (ICH7 Family) IDE Controller (rev 01) (prog-if 8a [Master SecP PriP])
        Subsystem: ASRock Incorporation Device 27df
        Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0
        Interrupt: pin A routed to IRQ 18
        Region 0: I/O ports at 01f0 [size=8]
        Region 1: I/O ports at 03f4 [size=1]
        Region 2: I/O ports at 0170 [size=8]
        Region 3: I/O ports at 0374 [size=1]
        Region 4: I/O ports at ffa0 [size=16]
        Kernel driver in use: ata_piix
    
    00:1f.2 IDE interface: Intel Corporation 82801GB/GR/GH (ICH7 Family) SATA IDE Controller (rev 01) (prog-if 8f [Master SecP SecO PriP PriO])
        Subsystem: ASRock Incorporation Device 27c0
        Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap+ 66MHz+ UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0
        Interrupt: pin B routed to IRQ 19
        Region 0: I/O ports at b400 [size=8]
        Region 1: I/O ports at b080 [size=4]
        Region 2: I/O ports at b000 [size=8]
        Region 3: I/O ports at ac00 [size=4]
        Region 4: I/O ports at a880 [size=16]
        Capabilities: <access denied>
        Kernel driver in use: ata_piix
    
    00:1f.3 SMBus: Intel Corporation 82801G (ICH7 Family) SMBus Controller (rev 01)
        Subsystem: ASRock Incorporation Device 27da
        Control: I/O+ Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Interrupt: pin B routed to IRQ 5
        Region 4: I/O ports at 0400 [size=32]
        Kernel modules: i2c-i801
    
    01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 02)
        Subsystem: ASRock Incorporation Device 8136
        Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0, Cache Line Size: 32 bytes
        Interrupt: pin A routed to IRQ 2300
        Region 0: I/O ports at c800 [size=256]
        Region 2: Memory at cfeff000 (64-bit, prefetchable) [size=4K]
        Region 4: Memory at cfee0000 (64-bit, prefetchable) [size=64K]
        Expansion ROM at feae0000 [disabled] [size=128K]
        Capabilities: <access denied>
        Kernel driver in use: r8169
        Kernel modules: r8169
    
    03:01.0 Multimedia audio controller: Creative Labs CA0106 Soundblaster
        Subsystem: Creative Labs Device 100a
        Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 32 (500ns min, 5000ns max)
        Interrupt: pin A routed to IRQ 22
        Region 0: I/O ports at dc00 [size=32]
        Capabilities: <access denied>
        Kernel driver in use: CA0106
        Kernel modules: snd-ca0106
    
    04:00.0 VGA compatible controller: ATI Technologies Inc RV770 [Radeon HD 4850]
        Subsystem: Giga-byte Technology Device 21c0
        Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0, Cache Line Size: 32 bytes
        Interrupt: pin A routed to IRQ 2299
        Region 0: Memory at d0000000 (64-bit, prefetchable) [size=256M]
        Region 2: Memory at febe0000 (64-bit, non-prefetchable) [size=64K]
        Region 4: I/O ports at e000 [size=256]
        Expansion ROM at febc0000 [disabled] [size=128K]
        Capabilities: <access denied>
        Kernel driver in use: fglrx_pci
        Kernel modules: fglrx
    
    04:00.1 Audio device: ATI Technologies Inc HD48x0 audio
        Subsystem: Giga-byte Technology Device aa30
        Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
        Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
        Latency: 0, Cache Line Size: 32 bytes
        Interrupt: pin B routed to IRQ 17
        Region 0: Memory at febfc000 (64-bit, non-prefetchable) [size=16K]
        Capabilities: <access denied>
        Kernel driver in use: HDA Intel
        Kernel modules: snd-hda-intel
    I've been told to try installing the "alsa-firmware" package, but don't know how to do it.
    Can anyone help me please?

    Regards
    Jet
    Last edited by jet-san; November 16th, 2009 at 03:24 PM.

  2. #2
    Join Date
    Jan 2008
    Location
    Coventry, England
    Beans
    484
    Distro
    Ubuntu 10.04 Lucid Lynx

    Re: Ubuntu muted after update

    If you want to install a specific package you can either use a GUI or the command line. To make things easier for me (haha!) fire up a terminal (Applications->Accessories->Terminal) and type the following into the command line

    Code:
    sudo apt-get install alsa-firmware
    This will install that specific package for you.


    But... I too had some sound issues with an Intel HD audio card in my laptop after upgrading from Jaunty to Karmic. It seems like these problems have cleared up in the last few days, but I am not sure which update has fixed it, but I believe it is one from the proposed repository.

  3. #3
    Join Date
    May 2009
    Location
    UK
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    Distro
    Ubuntu 9.10 Karmic Koala

    Re: Ubuntu muted after update

    Code:
    _@_:~$ sudo apt-get install alsa-firmware
    [sudo] password for damian: 
    Reading package lists... Done
    Building dependency tree       
    Reading state information... Done
    E: Couldn't find package alsa-firmware
    _@_:~$
    What does next to last line mean?
    Is it alright?
    Ok, I'm gonna restart now and we'll see.
    Fingers crossed^^

  4. #4
    Join Date
    May 2009
    Location
    UK
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    Ubuntu 9.10 Karmic Koala

    Re: Ubuntu muted after update

    FAIL...
    Dammit

  5. #5
    Join Date
    Jan 2008
    Location
    Coventry, England
    Beans
    484
    Distro
    Ubuntu 10.04 Lucid Lynx

    Re: Ubuntu muted after update

    Ah... I've just done a bit of digging and it looks like there isn't a package specifically called "alsa-firmware" in any of the repositories I check. There is a package called alsa-firmware-loaders, however, which may be what you're after...

    As a check, type the following into a terminal:

    Code:
    sudo aptitude search alsa-firmware
    You should then (hopefully!) get this line:

    p alsa-firmware-loaders - ALSA software loaders for specific hardware


    If you want to install this package, just type:

    [code]
    sudo apt-get install alsa-firmware-loaders
    [code]

    into the terminal. Give it a minute or two and it should be done!


    Now, I suppose I should attach to the above a slight "health warning". I have no idea if this will actually fix your sound card issues, nor do I know for definite if this is the package that someone else has suggested you need. Certainly adding that particular package won't hurt your system, but if it does you can easily purge it from your system. On that basis you could "suck it and see" but I personally couldn't tell you whether this will work or not.
    Last edited by Lateralis; November 8th, 2009 at 11:13 AM. Reason: Clarification

  6. #6
    Join Date
    May 2009
    Location
    UK
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    Ubuntu 9.10 Karmic Koala

    Re: Ubuntu muted after update

    I have installed package you said, but unfortunately nothing has changed
    Code:
    sudo apt-get install alsa-firmware-loaders
    I took some screenshots, maybe this can help:
    http://img156.imageshack.us/img156/7...eferencesb.png
    There is a label on the top left hand side and those 0.00 dB doesn't change when I watch YouTube nor playing Rythmbox.
    Sorry for quality of this picture, but GIMP is not so easy as Paint;]

  7. #7
    Join Date
    Jan 2008
    Location
    Coventry, England
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    484
    Distro
    Ubuntu 10.04 Lucid Lynx

    Re: Ubuntu muted after update

    Well, I said that it might not work... and it hasn't. =P Unfortunately, I'm not so good at trying to diagnose and fix these sorts of problems, but I'll try and give you as much help as I can. (This should be a short post!)

    It looks like the correct module is being loaded (snd-hda-intel) but lets check! Type the following into the command line:

    Code:
    lsmod | grep snd*
    This command will see which kernel modules are running (list modules; lsmod) and then filter out only the results which have snd at the start.

    You should see a line that looks like
    Code:
    snd_hda_intel          31880  2
    If you don't, it means the module isn't being loaded. In which case you can use

    Code:
    sudo modprobe snd-hda-intel
    This will add the module snd-hda-intel to the kernel, but only for the current session.

    I don't think anything I have said so far will help, but I always think it is worth to check...!


    The only other thing I can say is that I did have some Intel HDA sound card problems after I upgraded from 9.04 to 9.10. Occassionally when I booted the sound would work, other times it wouldn't. This problem has now cleared up and I don't know why. I suspect it is the result of an update from the proposed repository but I couldn't tell you which update is responsible. (Or if that is definitely the reason why my sound issues have cleared up.)

    Somebody else may be able to offer you some more (and better!) advice, but in the meantime I'll keep thinking. =)
    Last edited by Lateralis; November 8th, 2009 at 05:36 PM. Reason: typo!

  8. #8
    Join Date
    May 2009
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    UK
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    Ubuntu 9.10 Karmic Koala

    Re: Ubuntu muted after update

    That's what I get
    Code:
    _@_:~$ lsmod | grep snd*
    snd_ca0106             46368  0 
    snd_hda_intel         559028  0 
    snd_ac97_codec        133848  1 snd_ca0106
    snd_pcm_oss            52352  0 
    snd_mixer_oss          24960  1 snd_pcm_oss
    snd_pcm                99464  4 snd_ca0106,snd_hda_intel,snd_ac97_codec,snd_pcm_oss
    snd_seq_dummy          11524  0 
    snd_seq_oss            41984  0 
    snd_seq_midi           15744  0 
    snd_rawmidi            33920  2 snd_ca0106,snd_seq_midi
    snd_seq_midi_event     16512  2 snd_seq_oss,snd_seq_midi
    snd_seq                66272  6 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_seq_midi_event
    snd_timer              34064  2 snd_pcm,snd_seq
    snd_seq_device         16276  5 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq
    snd                    78920  11 snd_ca0106,snd_hda_intel,snd_ac97_codec,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_seq_oss,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
    ac97_bus               10368  1 snd_ac97_codec
    soundcore              16800  1 snd
    snd_page_alloc         18704  3 snd_ca0106,snd_hda_intel,snd_pcm
    As u see I have this line, but different value.
    Does it matter?

    Did I say thanks for your help?
    If not, Thanks a lot m8 for your time!

    Regards
    Jet

  9. #9
    Join Date
    Jan 2008
    Location
    Coventry, England
    Beans
    484
    Distro
    Ubuntu 10.04 Lucid Lynx

    Re: Ubuntu muted after update

    Aw, your thanks isn't necessary - I enjoy helping! But thanks!

    Somebody else in another thread has got something quite similar to you, but both of my computers which both use Intel HDA cards have the same entry which is different from yours. Just out of interest, type in the following:

    Code:
    uname -r
    This will tell you what kernel you're using. My kernel is 2.6.31-14-generic and updating to this from an older one seems to have cleared up some sound problems I experienced on my laptop.

  10. #10
    Join Date
    May 2009
    Location
    UK
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    Ubuntu 9.10 Karmic Koala

    Re: Ubuntu muted after update

    Here u go
    Code:
    _@_:~$ uname -r
    2.6.28-16-generic

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