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Thread: Printer stopped working after upgrading

  1. #1
    Join Date
    Jul 2008
    Location
    Atlanta, GA
    Beans
    617
    Distro
    Ubuntu 12.04 Precise Pangolin

    Printer stopped working after upgrading

    After doing the upgrade my printer, hp deskjet 3930, stopped printing. It appears to print but nothing on the page. The options to troubleshoot it, print test and allignment, no longer available in the HP tool box. I know the cartridge is not empty for shortly before the problem I saw ink level in Tool box okay.

    Did sudo hp-check -r
    -------------
    | SYSTEM INFO |
    ---------------

    Basic system information:
    Linux Brain 2.6.28-15-generic #52-Ubuntu SMP Wed Sep 9 10:49:34 UTC 2009 i686 GNU/Linux

    Distribution:
    ubuntu 9.04

    HPOJ running?
    No, HPOJ is not running (OK).

    Checking Python version...
    OK, version 2.6.2 installed

    Checking PyQt 4.x version...
    OK, version 4.4.4 installed.

    Checking for CUPS...
    Status: scheduler is running
    Version: 1.3.9
    error_log is set to level: info

    Checking for dbus/python-dbus...
    dbus daemon is running.
    python-dbus version: 0.83.0


    ------------------------
    | RUNTIME DEPENDENCIES |
    ------------------------


    Checking for dependency: CUPS - Common Unix Printing System...
    OK, found.

    Checking for dependency: CUPS DDK - CUPS driver development kit...
    OK, found.

    Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
    OK, found.

    Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
    OK, found.

    Checking for dependency: ppdev - Parallel port support kernel module....
    OK, found.

    Checking for dependency: PyQt 4- Qt interface for Python (for Qt version 4.x)...
    OK, found.

    Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
    OK, found.

    Checking for dependency: Python ctypes - A foreign function library for Python...
    OK, found.

    Checking for dependency: Python DBus - Python bindings for DBus...
    OK, found.

    Checking for dependency: Python XML libraries...
    OK, found.

    Checking for dependency: Python 2.3 or greater - Required for fax functionality...
    OK, found.

    Checking for dependency: Reportlab - PDF library for Python...
    OK, found.

    Checking for dependency: SANE - Scanning library...
    OK, found.

    Checking for dependency: scanimage - Shell scanning program...
    OK, found.

    Checking for dependency: xsane - Graphical scanner frontend for SANE...
    OK, found.


    ----------------------
    | HPLIP INSTALLATION |
    ----------------------


    Currently installed HPLIP version...
    HPLIP 3.9.2 currently installed in '/usr/share/hplip'.

    Current contents of '/etc/hp/hplip.conf' file:
    # hplip.conf. Generated from hplip.conf.in by configure.

    [hplip]
    version=3.9.2

    [dirs]
    home=/usr/share/hplip
    run=/var/run
    ppd=/usr/share/ppd/hpijs/HP
    ppdbase=/usr/share/ppd/hpijs
    doc=/usr/share/doc/hplip-doc/HTML
    icon=no
    cupsbackend=/usr/lib/cups/backend
    cupsfilter=/usr/lib/cups/filter
    drv=/usr/share/cups/drv

    # Following values are determined at configure time and cannot be changed.
    [configure]
    network-build=yes
    pp-build=yes
    gui-build=yes
    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
    foomatic-drv-install=yes
    foomatic-ppd-install=no
    foomatic-rip-hplip-install=no
    internal-tag=3.9.2.49
    restricted-build=no
    ui-toolkit=qt4
    qt3=no
    qt4=yes

    Current contents of '~/.hplip/hplip.conf' file:
    [last_used]
    printer_name = Deskjet-3900
    device_uri = hp:/usb/Deskjet_3900?serial=CN5CM1M2WY04DF

    -------------------------------
    | DISCOVERED PARALLEL DEVICES |
    -------------------------------

    No devices found.

    --------------------------
    | DISCOVERED USB DEVICES |
    --------------------------

    Device URI Model
    ------------------------------- ---------------
    hp:/usb/Deskjet_3900?serial=CN5 HP Deskjet 3900
    CM1M2WY04DF

    ---------------------------------
    | INSTALLED CUPS PRINTER QUEUES |
    ---------------------------------
    Deskjet-3900
    ------------
    Type: Printer
    Installed in HPLIP?: Yes, using the hp: CUPS backend.
    Device URI: hp:/usb/Deskjet_3900?serial=CN5CM1M2WY04DF
    PPD: /etc/cups/ppd/Deskjet-3900.ppd
    PPD Description: HP Deskjet 3900 hpijs, 3.9.2
    Printer status: printer Deskjet-3900 is idle. enabled since Wed 07 Oct 2009 12:34:47 AM EDT
    Communication status: Good

    Deskjet-39002
    -------------
    Type: Unknown
    Installed in HPLIP?: No, not using the hp: or hpfax: CUPS backend.
    Device URI: hal:///org/freedesktop/Hal/devices/usb_device_1d6b_1_0000_00_02_0_if0_0_printer_CN5CM 1M2WY04DF
    PPD: /etc/cups/ppd/Deskjet-39002.ppd
    PPD Description: HP Deskjet 3900 hpijs, 3.9.2
    Printer status: printer Deskjet-39002 is idle. enabled since Fri 02 Oct 2009 06:08:53 PM EDT
    warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
    ----------------------
    | SANE CONFIGURATION |
    ----------------------
    'hpaio' in '/etc/sane.d/dll.conf'...
    'hpaio' in '/etc/sane.d/dll.d/hplip'...
    OK, found. SANE backend 'hpaio' is properly set up.

    Checking output of 'scanimage -L'...

    No scanners were identified. If you were expecting something different,
    check that the scanner is plugged in, turned on and detected by the
    sane-find-scanner tool (if appropriate). Please read the documentation
    which came with this software (README, FAQ, manpages).
    ---------------------
    | PYTHON EXTENSIONS |
    ---------------------
    Checking 'cupsext' CUPS extension...
    OK, found.
    Checking 'pcardext' Photocard extension...
    OK, found.

    Checking 'hpmudext' I/O extension...
    OK, found.

    Checking 'scanext' SANE scanning extension...
    OK, found.
    -----------------
    | USB I/O SETUP |
    ----------------
    Checking for permissions of USB attached printers...
    HP Device 0x7604 at 002:004:
    Device URI: hp:/usb/Deskjet_3900?serial=CN5CM1M2WY04DF
    Device node: /dev/bus/usb/002/004
    Mode: 0664
    getfacl: Removing leading '/' from absolute path names
    # file: dev/bus/usb/002/004
    # owner: root
    # group: lp
    user::rw-
    group::rw-
    other::r--
    -----------
    | SUMMARY |
    -----------

    error: 1 error or warning.

    Please refer to the installation instructions at:
    http://hplip.sourceforge.net/install/index.html

    Went to http://hplip.sourceforge.net/install
    Followed the instructions to download installer.
    Got Can't open hplip3.9.6run

    Anybody know what I can do?
    Last edited by Camilia; October 7th, 2009 at 06:03 AM.

  2. #2
    Join Date
    Jul 2008
    Location
    Atlanta, GA
    Beans
    617
    Distro
    Ubuntu 12.04 Precise Pangolin

    Re: Printer stopped working after upgrading

    After doing more upgrades everything is back to normal.

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