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Thread: The installer encountered an error copying files to the hard disk

  1. #1
    Join Date
    Jan 2008
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    115
    Distro
    Ubuntu 11.10 Oneiric Ocelot

    The installer encountered an error copying files to the hard disk

    This is the error message I am receiving while trying to install Ubuntu.

    "The installer encountered and error copying files to the hard disk: [Errno 5] Input/output error.

    This is often due to a faulty cd/dvd disk or drive, or a faulty hard disk.
    "

    I had already suspected a hardware failure(http://ubuntuforums.org/showthread.php?t=1259113), but this really narrows it down for me. The question now is how to determine whether it is the dvd drive or the hard drive? Is their anything in the bios which might give me a clue to which one is failing or any other way to find out?

    Thanks in advance

    psam3
    AMD Athlon 64 X2 6000 3.1 ghz
    8 gb DDR2 800 PC2 6400 RAM
    640 gb Western Digital Caviar
    650 Watt power supply, ATI Radeon HD 4850 X2

  2. #2
    Join Date
    Aug 2008
    Location
    Rio de Janeiro, Brazil
    Beans
    234
    Distro
    Ubuntu 9.10 Karmic Koala

    Re: The installer encountered an error copying files to the hard disk

    You could try installing ubuntu from a different media other than a CD. Try using a USB Stick ( https://help.ubuntu.com/community/In...n/FromUSBStick ) or maybe boot the ISO directly using grub2 ( http://michael-prokop.at/blog/2009/0...iso-via-grub2/ )
    Ubuntu Beginners Team - For beginners in need of help.

  3. #3
    Join Date
    Sep 2007
    Location
    Phoenix, AZ
    Beans
    718
    Distro
    Ubuntu 10.04 Lucid Lynx

    Re: The installer encountered an error copying files to the hard disk

    Are you using the Live cd or the alternate install cd? I always have problems intstalling with the Live cd. The alternate cd is text based but easy to follow.

  4. #4
    Join Date
    Dec 2005
    Location
    Western Australia
    Beans
    11,478
    Distro
    Ubuntu 12.04 Precise Pangolin

    Re: The installer encountered an error copying files to the hard disk

    Quote Originally Posted by psam3 View Post
    This is the error message I am receiving while trying to install Ubuntu.

    "The installer encountered and error copying files to the hard disk: [Errno 5] Input/output error.

    This is often due to a faulty cd/dvd disk or drive, or a faulty hard disk.
    "

    I had already suspected a hardware failure(http://ubuntuforums.org/showthread.php?t=1259113), but this really narrows it down for me. The question now is how to determine whether it is the dvd drive or the hard drive? Is their anything in the bios which might give me a clue to which one is failing or any other way to find out?

    Thanks in advance

    psam3
    Have you tried the 'Check CD for defects' option in the CD's boot menu? This will tell you if the CD or CD drive is at fault.
    I try to treat the cause, not the symptom. I avoid the terminal in instructions, unless it's easier or necessary. My instructions will work within the Ubuntu system, instead of breaking or subverting it. Those are the three guarantees to the helpee.

  5. #5
    Join Date
    Jan 2008
    Beans
    115
    Distro
    Ubuntu 11.10 Oneiric Ocelot

    Re: The installer encountered an error copying files to the hard disk

    Quote Originally Posted by pedro3005 View Post
    You could try installing ubuntu from a different media other than a CD. Try using a USB Stick ( https://help.ubuntu.com/community/In...n/FromUSBStick ) or maybe boot the ISO directly using grub2 ( http://michael-prokop.at/blog/2009/0...iso-via-grub2/ )
    Thanks, I will try the USB stick method first to see if it installs into the hard drive correctly and hopefully that will answer my question.
    AMD Athlon 64 X2 6000 3.1 ghz
    8 gb DDR2 800 PC2 6400 RAM
    640 gb Western Digital Caviar
    650 Watt power supply, ATI Radeon HD 4850 X2

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