OK, I figured out why it didnt work. Something must be getting set in the cookie when you log into the USAA website. If you change your User Agent post-login and try to access the Deposit@Home feature, you will be rejected. However, if you Log Off, then set your User Agent to any normal Mac OS X browser (Safari 3.x or Chrome 3.x), it should work! Yay Happy dance...
USAA still needs to fix their website. It is like one line of code to fix this on their end. I don't see why they want to reject Linux customers
For some reason when I try it doesn't like my scans. I even did everything at 300dpi.
Go to Synaptic Package Manager, de-select the Linux versions of Java you have, and then search for sun-java6-bin, sun-java6-jre & sun-java-plugin then click Apply and install it, then check the USAA Banking website. Hopefully this will resolve the problem.
I have sun-java6 and it is activated.
Hi everyone. I've managed to (finally) get deposit@home working with the instructions here (using the user agent switcher).
Please join me in sending a message to USAA to resolve this. This is a significant problem that they can correct with a fairly trivial fix.
If you've got a moment, send them this message by logging into USAA and selecting "Contact Us" at the bottom of the page:
---
SUBJECT: Linux computer not allowed to use Deposit@Home
MESSAGE:
Thank you in advance for your time and consideration.
I am experiencing technical difficulties when accessing the USAA deposit@home service. More specifically, the USAA web site appears to deny USAA members access to the deposit@home service if they are not using a computer containing the Microsoft Windows or Apple OSX operating systems.
As a USAA member, I am one of many individuals within the USAA community who do not use Microsoft Windows or Apple OSX for online banking with USAA. I use a computer that meets all other requirements for using the deposit@home service. My computer is fully capable of interacting with the deposit@home service without any technical problems, with the exception that USAA specifically denies my system the ability to perform this essential banking activity.
As an otherwise satisfied USAA member, please consider modifying the deposit@home service to allow USAA members to use the service if they are using a Linux operating system (as opposed to exclusively allowing only Microsoft Windows operating system or Apple devices).
USAA appears to be working towards compatibility with the iPhone, Blackberry devices, and other methods for accessing deposit@home. As opposed to those active (and fantastic) developments, allowing USAA members who use Linux to deposit@home requires only a trivial change to the deposit@home web page (by simply adding Linux as an acceptable "user agent" section, alongside Microsoft Windows and Apple OSX).
Millions of users having already adopted Linux as their choice for computing platforms. With USAA leading the way with technological innovation and convenience, USAA and its members can tremendously benefit by further expanding deposit@home compatibility to the USAA linux user community.
Again, thank you for your time and attention to this matter. I look forward to seeing this technical issue resolved.
I sent mine.
I just received (as one would expect) a nice little template-style response from USAA via the site's email:
We appreciate your feedback regarding our Deposit@home service, We continually look for ways to improve our products and services so they are of the highest quality for our members. We will forward your feedback to the appropriate department. Thank you for taking the time to send your suggestion..
We value your business and the opportunity to serve all your financial needs.
Thank you,
Valerie Lozano
USAA
Of course! =)
Thanks, lvleph. Normally, I'm not very optimistic about seeing a positive reaction from a large company. But USAA is one of the few financial institutions--let alone as a business of any sort--that I've actually got considerable confidence in for resolving this problem. With as many customer feedback surveys, questionnaires, and other efforts that they're always actively utilizing to give their members a warm&fuzzy, I think having a few members sending this clear message may hold some weight.
Please everyone, let them know that their banking should be penguin-friendly!
Bookmarks