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Thread: Troubleshooting a network printer--completely lost

  1. #1
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    Troubleshooting a network printer--completely lost

    I've done a tiny bit with Samba, but have no experience with networked printers. There's an HP Business Inkjet 2200 in our office. I'm trying to print to it today, but while I don't see any errors, nothing's printing either. When I go to System -> Administration -> Printing, I think I see the printer I need, but the Device URl is listed as file:///dev/null. I click the "Change . . ." button, look under "Network Printer," and see HP Business Inkjet 2200. That shows a listing of IPP Printer and next to "Host" it lists 192.168.107.254:631. However, a coworker shows a completely different internal IP address for the printer I'm trying to use. I'm really stumped and don't know what to check from here.

  2. #2
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    Ubuntu 15.04 Vivid Vervet

    Re: Troubleshooting a network printer--completely lost

    192.168.107.254:631
    And when you try to add this as an IPP protocol printer, does it print?

    This may be helpful: http://www.linuxprinting.org/show_pr...ss_Inkjet_2200
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D.

  3. #3
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    Re: Troubleshooting a network printer--completely lost

    I tried adding that as an IPP printer. When I clicked 'Verify,' I get an error saying "This print share is not accessible."

  4. #4
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    Re: Troubleshooting a network printer--completely lost

    a coworker shows a completely different internal IP address for the printer I'm trying to use.
    I think I might try using the co-worker's URI in the setup for IPP printers. It should be approximately:
    Code:
    ipp://192.what.ever.blah:631/printers/HP_2200
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D.

  5. #5
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    Re: Troubleshooting a network printer--completely lost

    OK, I tried adding the printer that way. The icon shows up with a green checkmark in the printer configuration window, but the Printer State under properties lists "Stopped! unable to locate printer 'ipp'

  6. #6
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    Re: Troubleshooting a network printer--completely lost

    I don't even see 'printer state'! Is it set up similar to what I have posted?
    Attached Images Attached Images
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D.

  7. #7
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    Re: Troubleshooting a network printer--completely lost

    Yep, if you look right in the middle of your screenshot, you'll see "Printer State: Idle." Thanks for your help, but I'm going to try something different. I'll hook the printer up locally and see if I can share it to a Windows machine.

  8. #8
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    Re: Troubleshooting a network printer--completely lost

    Pffft! I need a few more grinds on these greasy old trifocals! Thanks.
    "Oh, Ubuntu, you are my favorite Linux-based operating system" --Dr. Sheldon Cooper, Ph.D.

  9. #9
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    Re: Troubleshooting a network printer--completely lost

    OK, I'm back fresh on this on a new days. Here's what I've determined.
    1) I can print just fine to a different printer on our network, an HP Photosmart.
    2) The one that's giving me a hard time is an HP Business Inkjet 2200 connected to a Windows XP machine and shared. A different Windows computer here in the office can print to it.
    3) I'm getting confused by the two different ways to configure printers, the CUPS interface through the browser and the System -> Administration -> Printing command in Ubuntu. Are these different interfaces for doing the same thing or totally different programs?

    What can I try from here? I appreciate the help; I'm a longtime power user, but I've got little education in networking and none in network printing.

  10. #10
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    Re: Troubleshooting a network printer--completely lost

    Still nothing, huh? I also notice that when I delete this printer from the Printer Configuration Utility, it comes right back, so I'm presuming that Ubuntu is seeing SOMETHING on the network, however imperfectly. Are there steps I can take or logs I can look at to determine where the problem lies?

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