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Thread: 8.10 - shared printer problems

  1. #1
    Join Date
    Dec 2008
    Location
    England
    Beans
    49
    Distro
    Ubuntu 9.04 Jaunty Jackalope

    8.10 - shared printer problems

    I have my printer shared with my wife's Windows XP laptop. She is connected to the router by wifi. When she tries to print Ubuntu shows the document entering the queue. The printer starts to print maybe a line or so and then hangs. The document shows as 'processing' in the Ubuntu print queue but goes no further than this.

    The job can be cancelled in the queue but I need to power cycle the printer to clear the job from it. I've tried the troubleshooting tool in Ubuntu which couldn't rectify, but gave the output below. Could you guys please have a look and see what could be the problem, thanks.

    Code:
    Page 1 (Scheduler not running?):
    {'cups_connection_failure': False}
    Page 2 (Choose printer):
    {'cups_dest': <cups.Dest PSC-2350-series (default)>,
     'cups_instance': None,
     'cups_queue': 'PSC-2350-series',
     'cups_queue_listed': True}
    Page 3 (Check printer sanity):
    {'cups_device_uri_scheme': u'hp',
     'cups_printer_dict': {'device-uri': u'hp:/usb/PSC_2350_series?serial=MY61HF23DWKJ',
                           'printer-info': u'HP PSC 2350 series',
                           'printer-is-shared': True,
                           'printer-location': u'neal-laptop',
                           'printer-make-and-model': u'HP PSC 2350 series Foomatic/hpijs, hpijs 2.8.7',
                           'printer-state': 4,
                           'printer-state-message': u'',
                           'printer-state-reasons': [u'none'],
                           'printer-type': 36892,
                           'printer-uri-supported': u'ipp://localhost:631/printers/PSC-2350-series'},
     'cups_printer_remote': False,
     'hplip_output': (['',
                       '\x1b[01mHP Linux Imaging and Printing System (ver. 2.8.7)\x1b[0m',
                       '\x1b[01mSystem Tray Status Service ver. 0.1\x1b[0m',
                       '',
                       'Copyright (c) 2001-8 Hewlett-Packard Development Company, LP',
                       'This software comes with ABSOLUTELY NO WARRANTY.',
                       'This is free software, and you are welcome to distribute it',
                       'under certain conditions. See COPYING file for more details.',
                       '',
                       '',
                       '\x1b[01mHP Linux Imaging and Printing System (ver. 2.8.7)\x1b[0m',
                       '\x1b[01mDevice Information Utility ver. 4.1\x1b[0m',
                       '',
                       'Copyright (c) 2001-8 Hewlett-Packard Development Company, LP',
                       'This software comes with ABSOLUTELY NO WARRANTY.',
                       'This is free software, and you are welcome to distribute it',
                       'under certain conditions. See COPYING file for more details.',
                       '',
                       '',
                       '\x1b[01mhp:/usb/PSC_2350_series?serial=MY61HF23DWKJ\x1b[0m',
                       '',
                       '\x1b[01mDevice Parameters (dynamic data):\x1b[0m',
                       '\x1b[01m  Parameter                     Value(s)                                                  \x1b[0m',
                       '  ----------------------------  ----------------------------------------------------------',
                       '  agent1-ack                    False                                                     ',
                       '  agent1-desc                   Tri-color cartridge                                       ',
                       '  agent1-dvc                    0                                                         ',
                       '  agent1-health                 0                                                         ',
                       '  agent1-health-desc            Good/OK                                                   ',
                       '  agent1-hp-ink                 False                                                     ',
                       '  agent1-id                     0                                                         ',
                       '  agent1-kind                   3                                                         ',
                       '  agent1-known                  False                                                     ',
                       '  agent1-level                  0                                                         ',
                       '  agent1-level-trigger          0                                                         ',
                       '  agent1-sku                    93 (C9362WN)/95 (C8766WN)                                 ',
                       '  agent1-type                   2                                                         ',
                       '  agent1-virgin                 False                                                     ',
                       '  agent2-ack                    False                                                     ',
                       '  agent2-desc                   Photo cartridge                                           ',
                       '  agent2-dvc                    0                                                         ',
                       '  agent2-health                 0                                                         ',
                       '  agent2-health-desc            Good/OK                                                   ',
                       '  agent2-hp-ink                 False                                                     ',
                       '  agent2-id                     0                                                         ',
                       '  agent2-kind                   3                                                         ',
                       '  agent2-known                  False                                                     ',
                       '  agent2-level                  0                                                         ',
                       '  agent2-level-trigger          0                                                         ',
                       '  agent2-sku                    99 (C9369WN)                                              ',
                       '  agent2-type                   3                                                         ',
                       '  agent2-virgin                 False                                                     ',
                       '  back-end                      hp                                                        ',
                       '  cups-printer                  PSC-2350-series                                           ',
                       '  cups-uri                      hp:/usb/PSC_2350_series?serial=MY61HF23DWKJ               ',
                       '  dev-file                                                                                ',
                       '  device-state                  1                                                         ',
                       '  device-uri                    hp:/usb/PSC_2350_series?serial=MY61HF23DWKJ               ',
                       '  deviceid                      MFG:HP;MDL:PSC 2350                                       ',
                       '                                series;CMD:MLC,PCL,PML,DW-PCL,DESKJET,DYN;1284.4DL:4d,4e,1',
                       '                                ;CLS:PRINTER;DES:5740;SN:MY61HF23DWKJ;S:038000C4840F102102',
                       '                                2c3900000c2880000;J: ;Z:0102,05013ec7014dc7,0600;         ',
                       '  duplexer                      0                                                         ',
                       '  error-state                   105                                                       ',
                       '  host                                                                                    ',
                       '  in-tray1                      True                                                      ',
                       '  in-tray2                      False                                                     ',
                       '  is-hp                         True                                                      ',
                       '  media-path                    3                                                         ',
                       '  panel                         0                                                         ',
                       '  panel-line1                                                                             ',
                       '  panel-line2                                                                             ',
                       '  photo-tray                    0                                                         ',
                       '  port                          1                                                         ',
                       '  r                             0                                                         ',
                       '  revision                      3                                                         ',
                       '  rg                            000                                                       ',
                       '  rr                            000000                                                    ',
                       '  rs                            000000000                                                 ',
                       '  scan-uri                      hpaio:/usb/PSC_2350_series?serial=MY61HF23DWKJ            ',
                       '  serial                        MY61HF23DWKJ                                              ',
                       '  status-code                   1002                                                      ',
                       '  status-desc                   Print job is continuing.                                  ',
                       '  supply-door                   0                                                         ',
                       '  top-door                      1                                                         ',
                       '\x1b[01m',
                       'Model Parameters (static data):\x1b[0m',
                       '\x1b[01m  Parameter                     Value(s)                                                  \x1b[0m',
                       '  ----------------------------  ----------------------------------------------------------',
                       '  align-type                    1                                                         ',
                       '  clean-type                    1                                                         ',
                       '  color-cal-type                3                                                         ',
                       '  copy-type                     0                                                         ',
                       '  embedded-server-type          0                                                         ',
                       '  fax-type                      0                                                         ',
                       '  fw-download                   0                                                         ',
                       '  icon                          psc_2300_series.png                                       ',
                       '  io-mfp-mode                   6                                                         ',
                       '  io-mode                       1                                                         ',
                       '  io-support                    2                                                         ',
                       '  job-storage                   0                                                         ',
                       '  linefeed-cal-type             0                                                         ',
                       '  model                         PSC_2350_series                                           ',
                       '  model-ui                      HP PSC 2350 series                                        ',
                       '  model1                        PSC 2350                                                  ',
                       '  model2                        PSC 2353                                                  ',
                       '  model3                        PSC 2355                                                  ',
                       '  model4                        PSC 2355p                                                 ',
                       '  model5                        PSC 2355v                                                 ',
                       '  model6                        PSC 2355xi                                                ',
                       '  panel-check-type              1                                                         ',
                       '  pcard-type                    1                                                         ',
                       '  plugin                        0                                                         ',
                       '  power-settings                0                                                         ',
                       '  pq-diag-type                  0                                                         ',
                       '  r-type                        1                                                         ',
                       '  r0-agent1-kind                3                                                         ',
                       '  r0-agent1-sku                 92 (C9361WN)/94 (C8765WN)                                 ',
                       '  r0-agent1-type                1                                                         ',
                       '  r0-agent2-kind                3                                                         ',
                       '  r0-agent2-sku                 93 (C9362WN)/95 (C8766WN)                                 ',
                       '  r0-agent2-type                2                                                         ',
                       '  r0-agent3-kind                3                                                         ',
                       '  r0-agent3-sku                 99 (C9369WN)                                              ',
                       '  r0-agent3-type                3                                                         ',
                       '  r1-agent1-kind                3                                                         ',
                       '  r1-agent1-sku                 92 (C9361WN)/94 (C8765WN)                                 ',
                       '  r1-agent1-type                1                                                         ',
                       '  r1-agent2-kind                3                                                         ',
                       '  r1-agent2-sku                 93 (C9362WN)/95 (C8766WN)                                 ',
                       '  r1-agent2-type                2                                                         ',
                       '  r1-agent3-kind                3                                                         ',
                       '  r1-agent3-sku                 99 (C9369WN)                                              ',
                       '  r1-agent3-type                3                                                         ',
                       '  r2-agent1-kind                3                                                         ',
                       '  r2-agent1-sku                 92 (C9361WN)/94 (C8765WN)                                 ',
                       '  r2-agent1-type                1                                                         ',
                       '  r2-agent2-kind                3                                                         ',
                       '  r2-agent2-sku                 93 (C9362WN)/95 (C8766WN)                                 ',
                       '  r2-agent2-type                2                                                         ',
                       '  r2-agent3-kind                3                                                         ',
                       '  r2-agent3-sku                 99 (C9369WN)                                              ',
                       '  r2-agent3-type                3                                                         ',
                       '  r3-agent1-kind                3                                                         ',
                       '  r3-agent1-sku                 92 (C9361WN)/94 (C8765WN)                                 ',
                       '  r3-agent1-type                1                                                         ',
                       '  r3-agent2-kind                3                                                         ',
                       '  r3-agent2-sku                 93 (C9362WN)/95 (C8766WN)                                 ',
                       '  r3-agent2-type                2                                                         ',
                       '  r3-agent3-kind                3                                                         ',
                       '  r3-agent3-sku                 99 (C9369WN)                                              ',
                       '  r3-agent3-type                3                                                         ',
                       '  r4-agent1-kind                3                                                         ',
                       '  r4-agent1-sku                 337 (C9361EN)/338 (C8765EN)                               ',
                       '  r4-agent1-type                1                                                         ',
                       '  r4-agent2-kind                3                                                         ',
                       '  r4-agent2-sku                 342 (C9362EN)/343 (C8766EN)                               ',
                       '  r4-agent2-type                2                                                         ',
                       '  r4-agent3-kind                3                                                         ',
                       '  r4-agent3-sku                 348 (C9369EN)                                             ',
                       '  r4-agent3-type                3                                                         ',
                       '  r5-agent1-kind                3                                                         ',
                       '  r5-agent1-sku                 132 (C9361HN)/131 (C8765HN)                               ',
                       '  r5-agent1-type                1                                                         ',
                       '  r5-agent2-kind                3                                                         ',
                       '  r5-agent2-sku                 136 (C9362HN)/135 (C8766HN)                               ',
                       '  r5-agent2-type                2                                                         ',
                       '  r5-agent3-kind                3                                                         ',
                       '  r5-agent3-sku                 138 (C9369HN)                                             ',
                       '  r5-agent3-type                3                                                         ',
                       '  r6-agent1-kind                3                                                         ',
                       '  r6-agent1-sku                 132 (C9361HN)/131 (C8765HN)                               ',
                       '  r6-agent1-type                1                                                         ',
                       '  r6-agent2-kind                3                                                         ',
                       '  r6-agent2-sku                 136 (C9362HN)/135 (C8766HN)                               ',
                       '  r6-agent2-type                2                                                         ',
                       '  r6-agent3-kind                3                                                         ',
                       '  r6-agent3-sku                 138 (C9369HN)                                             ',
                       '  r6-agent3-type                3                                                         ',
                       '  r7-agent1-kind                3                                                         ',
                       '  r7-agent1-sku                 850 (C9361ZN)/852 (C8765ZN)                               ',
                       '  r7-agent1-type                1                                                         ',
                       '  r7-agent2-kind                3                                                         ',
                       '  r7-agent2-sku                 854 (C9362ZN)/855 (C8766ZN)                               ',
                       '  r7-agent2-type                2                                                         ',
                       '  r7-agent3-kind                3                                                         ',
                       '  r7-agent3-sku                 858 (C9369ZN)                                             ',
                       '  r7-agent3-type                3                                                         ',
                       '  scan-style                    1                                                         ',
                       '  scan-type                     1                                                         ',
                       '  status-battery-check          0                                                         ',
                       '  status-dynamic-counters       1                                                         ',
                       '  status-type                   2                                                         ',
                       '  support-released              1                                                         ',
                       '  support-type                  2                                                         ',
                       '  support-ver                   0.9.5                                                     ',
                       "  tech-class                    ['DJGenericVIP']                                          ",
                       "  tech-subclass                 ['Normal']                                                ",
                       '  tech-type                     2                                                         ',
                       '  usb-pid                       4911                                                      ',
                       '  usb-vid                       03f0                                                      ',
                       '',
                       'Done.',
                       ''],
                      ['']),
     'is_cups_class': False}
    Page 4 (Check PPD sanity):
    {'cups_printer_ppd_defaults': {u'General': {u'DryTime': u'Zero',
                                                u'Duplex': u'None',
                                                u'InputSlot': u'Default',
                                                u'PageRegion': u'A4',
                                                u'PageSize': u'A4',
                                                u'PrintoutMode': u'Normal'},
                                   u'PrintoutMode': {u'Quality': u'FromPrintoutMode'}},
     'cups_printer_ppd_valid': True,
     'missing_pkgs_and_exes': ([], [])}
    Page 5 (Local or remote?):
    {'printer_is_remote': False}
    Page 6 (Choose device):
    {'cups_device_dict': {'device-class': u'direct',
                          'device-id': u'MFG:HP;MDL:PSC 2350 series;CLS:PRINTER;DES:PSC 2350 series;SN:MY61HF23DWKJ;',
                          'device-info': u'HP PSC 2350 series USB MY61HF23DWKJ HPLIP',
                          'device-make-and-model': u'HP PSC 2350 series'}}
    Page 7 (Error log checkpoint):
    {'cups_server_settings': {'DefaultAuthType': 'Basic',
                              'MaxLogSize': '0',
                              'SystemGroup': 'lpadmin',
                              '_debug_logging': '1',
                              '_remote_admin': '0',
                              '_remote_any': '1',
                              '_remote_printers': '1',
                              '_share_printers': '1',
                              '_user_cancel_any': '0'},
     'error_log_checkpoint': 35460L,
     'error_log_debug_logging_set': True}
    Page 8 (Print test page):
    {'test_page_job_status': [(True,
                               18,
                               'PSC-2350-series',
                               'Test Page',
                               'Processing',
                               {'attributes-charset': u'utf-8',
                                'attributes-natural-language': u'en-gb',
                                'document-format': u'application/octet-stream',
                                'job-hold-until': u'no-hold',
                                'job-id': 18,
                                'job-k-octets': 1214,
                                'job-media-sheets-completed': 1,
                                'job-more-info': u'ipp://localhost:631/jobs/18',
                                'job-name': u'Test Page',
                                'job-originating-host-name': u'192.168.0.6',
                                'job-originating-user-name': u'Reporting',
                                'job-printer-state-message': u'',
                                'job-printer-state-reasons': [u'none'],
                                'job-printer-up-time': 1240394064,
                                'job-printer-uri': u'ipp://neal-laptop:631/printers/PSC-2350-series',
                                'job-priority': 50,
                                'job-sheets': [u'none', u'none'],
                                'job-state': 5,
                                'job-state-reasons': u'job-printing',
                                'job-uri': u'ipp://localhost:631/jobs/18',
                                'job-uuid': u'urn:uuid:917cfd2d-bc46-3105-66ba-f73389a199e6',
                                'printer-uri': u'http://192.168.0.2:631/printers/PSC-2350-series',
                                'time-at-completed': None,
                                'time-at-creation': 1240394011,
                                'time-at-processing': 1240394011})],
     'test_page_successful': False}
    Page 9 (Error log fetch):
    {'error_log': ['D [22/Apr/2009:10:54:07 +0100] cupsdAcceptClient: 19 from localhost (Domain)',
                   'D [22/Apr/2009:10:54:07 +0100] cupsdCloseClient: 21',
                   'D [22/Apr/2009:10:54:07 +0100] cupsdReadClient: 19 POST / HTTP/1.1',
                   'D [22/Apr/2009:10:54:07 +0100] cupsdAuthorize: No authentication data provided.',
                   'D [22/Apr/2009:10:54:07 +0100] Get-Jobs ipp://localhost/jobs/',
                   'D [22/Apr/2009:10:54:07 +0100] cupsdProcessIPPRequest: 19 status_code=0 (successful-ok)',
                   'D [22/Apr/2009:10:54:07 +0100] cupsdAcceptClient: 21 from localhost (Domain)',
                   'D [22/Apr/2009:10:54:07 +0100] cupsdCloseClient: 19',
                   'D [22/Apr/2009:10:54:07 +0100] cupsdReadClient: 21 POST / HTTP/1.1',
                   'D [22/Apr/2009:10:54:07 +0100] cupsdAuthorize: No authentication data provided.',
                   'D [22/Apr/2009:10:54:07 +0100] Create-Printer-Subscription /',
                   'D [22/Apr/2009:10:54:07 +0100] cupsdCreateSubscription(con=0xb8d53fb0(21), uri="/")',
                   'D [22/Apr/2009:10:54:07 +0100] pullmethod="ippget"',
                   'D [22/Apr/2009:10:54:07 +0100] notify-lease-duration=86400',
                   'D [22/Apr/2009:10:54:07 +0100] notify-time-interval=0',
                   'D [22/Apr/2009:10:54:07 +0100] cupsdAddSubscription(mask=17800, dest=(nil)(), job=(nil)(0), uri="(null)")',
                   'D [22/Apr/2009:10:54:07 +0100] Added subscription 19 for server',
                   'I [22/Apr/2009:10:54:07 +0100] Saving subscriptions.conf...',
                   'D [22/Apr/2009:10:54:07 +0100] cupsdProcessIPPRequest: 21 status_code=0 (successful-ok)',
                   'D [22/Apr/2009:10:54:07 +0100] cupsdCloseClient: 21',
                   'D [22/Apr/2009:10:54:07 +0100] PID 16158 (/usr/lib/cups/daemon/cups-deviced) exited with no errors.',
                   'D [22/Apr/2009:10:54:08 +0100] cupsdAcceptClient: 19 from localhost (Domain)',
                   'D [22/Apr/2009:10:54:08 +0100] cupsdReadClient: 19 POST / HTTP/1.1',
                   'D [22/Apr/2009:10:54:08 +0100] cupsdAuthorize: No authentication data provided.',
                   'D [22/Apr/2009:10:54:08 +0100] Get-Notifications /',
                   'D [22/Apr/2009:10:54:08 +0100] cupsdIsAuthorized: requesting-user-name="neal"',
                   'D [22/Apr/2009:10:54:08 +0100] cupsdProcessIPPRequest: 19 status_code=0 (successful-ok)',
                   'D [22/Apr/2009:10:54:08 +0100] cupsdCloseClient: 19',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdAcceptClient: 19 from localhost (Domain)',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdReadClient: 19 POST / HTTP/1.1',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdAuthorize: No authentication data provided.',
                   'D [22/Apr/2009:10:54:24 +0100] Get-Job-Attributes ipp://localhost/jobs/18',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdProcessIPPRequest: 19 status_code=0 (successful-ok)',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdCloseClient: 19',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdAcceptClient: 19 from localhost (Domain)',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdReadClient: 19 POST / HTTP/1.1',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdAuthorize: No authentication data provided.',
                   'D [22/Apr/2009:10:54:24 +0100] Cancel-Subscription /',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdIsAuthorized: requesting-user-name="neal"',
                   'I [22/Apr/2009:10:54:24 +0100] Saving subscriptions.conf...',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdProcessIPPRequest: 19 status_code=0 (successful-ok)',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdCloseClient: 19',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdAcceptClient: 19 from localhost (Domain)',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdReadClient: 19 GET /admin/log/error_log HTTP/1.1',
                   'D [22/Apr/2009:10:54:24 +0100] cupsdAuthorize: No authentication data provided.'],
     'error_log_debug_logging_unset': True
    }

  2. #2
    Join Date
    Dec 2008
    Location
    England
    Beans
    49
    Distro
    Ubuntu 9.04 Jaunty Jackalope

    Re: 8.10 - shared printer problems

    Just to add to this, my daughter's Ubuntu laptop (also wifi connected) prints fine.

  3. #3
    Join Date
    Dec 2008
    Location
    England
    Beans
    49
    Distro
    Ubuntu 9.04 Jaunty Jackalope

    Re: 8.10 - shared printer problems

    NM it was a driver issue on the XP machine...

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