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Thread: Problem on PanP5 with Fingerprint reader

  1. #1
    Join Date
    Oct 2007
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    Ubuntu

    Problem on PanP7 with Fingerprint reader

    Correction to the title, the machine is a panp7.

    I have a brand new Pangolin (It arrived yesterday).

    I followed the instructions on Knowledge76 for "How to use the Fingerprint Reader" (not how to install it), but if I use FingerprintGUI from System>Preferences, then try and scan, a dialog pops up nearly instantly telling me that it could not read the print. I tried installing fprint-demo, but it tells me that there is not device installed. Similar results come from running pam_fprint_enroll at the terminal.

    Is this a permissions problem? I'd like to be able to use my reader.

    EDIT: I should point out that I have installed the System76 drivers and lsusb shows the scanner, as below:

    Code:
    Bus 002 Device 003: ID 147e:1000 Upek
    Last edited by isantop; March 11th, 2010 at 10:19 PM. Reason: fix model

  2. #2
    Join Date
    Sep 2006
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    Denver, Colorado
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    Ubuntu 9.10 Karmic Koala

    Re: Problem on PanP5 with Fingerprint reader

    Imaged a system. Same results. Doing further testing.
    To err is human, to forgive is very ... dog-like.

    Thomas Aaron
    FetchMasters, LLC

  3. #3
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    Re: Problem on PanP5 with Fingerprint reader

    Our R&D guy is out of town for about a week. I've sent him an email requesting further info on this. I'll report back here as soon as I hear from him.
    To err is human, to forgive is very ... dog-like.

    Thomas Aaron
    FetchMasters, LLC

  4. #4
    Join Date
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    Re: Problem on PanP5 with Fingerprint reader

    Just heard back from the R&D guy, and we're definitely having an issue with the fingerprint reader on the PanP7 and the Bonobo. It works perfectly on the Servarl.

    We will start working on it when he gets back.
    To err is human, to forgive is very ... dog-like.

    Thomas Aaron
    FetchMasters, LLC

  5. #5
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    Re: Problem on PanP5 with Fingerprint reader

    Great. I'll bring the computer in when I start there. I'm the new guy.
    Ian Santopietro - System76 Technical Support.
    Open a Support Ticket!
    Ask a Sales Question!

  6. #6
    Join Date
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    Re: Problem on PanP5 with Fingerprint reader

    Cool! Welcome aboard.
    To err is human, to forgive is very ... dog-like.

    Thomas Aaron
    FetchMasters, LLC

  7. #7
    Join Date
    Oct 2005
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    Austin, Texas
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    Ubuntu 11.04 Natty Narwhal

    Re: Problem on PanP5 with Fingerprint reader

    i have the same problem.
    just got my machine (pangolin) two days ago.

  8. #8
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    Re: Problem on PanP5 with Fingerprint reader

    eitan,

    There is a problem getting the fingerprint reader to work with the new Pangolins (panp7). We're working on that one.

    As for the earlier Pangolins, we're not yet sure if it is the same problem.
    To err is human, to forgive is very ... dog-like.

    Thomas Aaron
    FetchMasters, LLC

  9. #9
    Join Date
    Apr 2009
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    Cincinnati, OH
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    Ubuntu 10.04 Lucid Lynx

    Re: Problem on PanP5 with Fingerprint reader

    Same issue on brand new out of the box. Got a time line for a fix to this one?

    Thank you for all your help resolving this one.

    -Dan

  10. #10
    Join Date
    Sep 2006
    Location
    Denver, Colorado
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    Ubuntu 9.10 Karmic Koala

    Re: Problem on PanP5 with Fingerprint reader

    We'll work on getting it fixed for Lucid.
    To err is human, to forgive is very ... dog-like.

    Thomas Aaron
    FetchMasters, LLC

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