Dear *********:

Thank you for your reply.

I apologize for the inconvenience this matter has caused to you and appreciate your patience. I regret we do not replace the hardware, if the hardware is corrupt with the installation of Ubuntu Operating system.

For more information, you may contact our Technical Support Department at 1-800-822-8965.

Once again, I apologize and truly regret any inconvenience or frustration this matter may have caused. If you need any additional information, or have any other questions, please to reply to my email. I will ensure that all of your questions are answered.

Thank you for choosing Dell.

Respectfully,

**********
Email Case Number ******
Customer Care Specialist
ABU Customer eCare
Dell Inc.
.... on top of this I have not received any confirmation of my order.