Re: Google and RTFM already!
I agree with you there.
Originally Posted by aysiu
I would say that it's not always about getting facts and technical specifications. Sometimes new Linux users are more into the world outside computers, and so a more personal answer where you have the possibility to guide the user in a more personal way than shouting on them to use Google or show irritation is just unprofessional! I would say that if you as a Ubuntu user on this forum feel too irritated, angry or pissed off for whatever reason? Think about if it isn't time to take a break? Because there's no boss over you to tell you to take that vacaction. I think it's possible to get the burned out syndrome over here, and it's a responsibility we all take on ourselves not to over work. Not getting enough credit for the job which is being done is also something that I think can contribute to that negative process, and it will affect the ability to give good support.
Despite that I'm not using Ubuntu at home or at any workplace at the present, I can say that without a doubt that this Ubuntu forum has changed the world and I would say that these days it's easier than ever to get support on Linux and this is the best forum to get help (I think)! I would recommend to not stare too negatively on details like: that is not Ubuntu, then nothing is gonna work! I've been in such discussions and it rarely helps the user (of course there are exceptions). I think this Ubuntu forum contributes positively on all Linux distributions.
Operating system: Debian Wheezy 7.0.
Computer: Celeron 2 ghz laptop, 2 GB RAM.
Linux user since -99.