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Thread: No internet at all "No network devices available".

  1. #1
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    Post No internet at all "No network devices available".

    Hello every guy and girl, I have a problem, curse from hell.
    I use the leptop "Toshiba satellite C6660" with Ubuntu 12.04, this weird problem didn't happend before.

    In livecd the wifi worked as needed, also the mouse/touchpad (for this another thread will be created).
    After installation, no mouse on screen, thought to update, but no wifi or wired connection is seen.

    It's really weird, that when I connected it wired, I have no message, the system denied.
    How to make it work? How to fix? I need your help, teach me some tricks.

    information:
    Code:
    Shay@OneiricOcelot:~$ sudo lshw
    .
    .
    .
    *-network UNCLAIMED
            description: Ethernet controller
            product: RTL8101E/RTL8102E PCI Express Fast Ethernet controller
            vendor: Realtek Semiconductor Co., Ltd.
            physical id: 0
            bus info: pci@0000:01:00.0
            version: 05
            width: 64 bits
            clock: 33MHz
            capabilities: pm msi pciexpress msix vpd bus_master cap_list
            configuration: latency=0
    resources:  ioport:4000(size=256) memory:d0404000-d0404fff memory:d0400000-d0403fff
    .
    .
    .
    *-network UNCLAIMED
            description: Network controller
            product: RTL8188CE 802.11b/g/n WiFi Adapter
            vendor: Realtek Semiconductor Co., Ltd.
            physical id: 0
            bus info: pci@0000:06:00.0
            version: 01
            width: 64 bits
            clock: 33MHz
            capabilities: pm msi pciexpress bus_master cap_list
            configuration: latency=0
    resources:  ioport:2000(size=256) memory:d1500000-d0404fff memory:d0400000-d1503fff
    .
    .
    .
    Code:
    Shay@OneiricOcelot:~$ lspci -v
    .
    .
    .
    01:00.0 Ethernet controller: Realtek Semiconducter Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 05)
                subsystem: Toshiba America Info Systems Device fd3c
                Flags: bus master, fast devsel, latency 0, IRQ 11
                I/O ports at 4000 [size=256]
                Memory at d0404000 (64-bit, prefetchable) [size=4k]
                Memory at d0400000 (64-bit, prefetchable) [size=16k]
                Capabilities: <Access denied>
    
    06:00.0 Network controller: Realtek Semiconducter Co., Ltd. RTL8188CE 802.11b/g/n WiFi Adapter (rev 01)
                subsystem: Realtek Semiconducter Co., Ltd. Device 8184
                Flags: bus master, fast devsel, latency 0, IRQ 11
                I/O ports at 2000 [size=256]
                Memory at d1500000 (64-bit, non-prefetchable) [size=16k]
                Capabilities: <Access denied>
    .
    .
    .
    Thanks!
    Last edited by xp15; May 17th, 2013 at 03:18 PM.
    http://i.imgur.com/yzdWoEH.png מלך האריות

  2. #2
    Join Date
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    Ubuntu 14.04 Trusty Tahr

    Re: No internet at all "No network devices available".

    Hi xp15.

    I have a Toshiba A665 with the same ethernet card (different wireless adapter though). It works fine both on 12.04 and 13.04. The driver for the card is called: r8169.

    Let's see if we can get more details out the logs. Could you post the output of these commands?
    Code:
    dmesg | grep -iE '8169|eth'
    
    grep -iE '8169|eth' /var/log/syslog
    When you get that, I'd like to try to load the module manually:
    Code:
    sudo modprobe r8169
    What happens after that? If you still don't have network, please post the result of this immediately after:
    Code:
    dmesg | tail -n 20
    Regards.

  3. #3
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    Re: No internet at all "No network devices available".

    Thanks for the answer, I will run this command and will give you the output.
    The only problem is that I have to copy the output manually, bacause i have no mouse/touchpad (also a connected mouse not working).
    I will do it as fast as a I can (:

    OK:
    Code:
    shay@OneiricOcelot:~$ dmesg | grep -iE '8169|eth'
    [            0.287478] ACPI Error: Method parse/execution failed [\_SB_.PCI0.LPCB.ECO_._REG] (node f3829e10), AE_NOT_EXIST (20110523/psparse-536)
    [            0.458650] i2c-core: driver [aat2870] using legacy suspend method
    [            0.458651] i2c-core: driver [aat2870] using legacy resume method
    this is for the first command.
    doing the second now (:
    Last edited by xp15; May 16th, 2013 at 08:52 PM.
    http://i.imgur.com/yzdWoEH.png מלך האריות

  4. #4
    Join Date
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    Ubuntu 14.04 Trusty Tahr

    Re: No internet at all "No network devices available".

    Ohh.. that's a big job.

    If you have a USB stick, you could redirect the output into a file and then copy the files into the USB:
    Code:
    dmesg | grep -iE '8169|eth'  > log1.txt
    
    grep -iE '8169|eth' /var/log/syslog > log2.txt
    
    dmesg | tail -n 20 > log3.txt
    Regards.

  5. #5
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    Re: No internet at all "No network devices available".

    Oh, Thanks. but for my bad luck, also usb isnt working. I have no idea why, and in livecd everything worked.
    I managed to picture the outputs and burn ao a CD-ROM. this is the only texhnology which is still working (: .

    Here is the output for the second command:

    for the third command:

    and for the last one:

    Thanks for the CD-ROM I made it! ^^
    Do you have a way to make logs burn to a cd? like the offer you gave me for a disk-on-key, so I may use in the future.

    Thank again for your help (:
    Attached Images Attached Images
    Last edited by Iowan; May 17th, 2013 at 02:07 AM. Reason: Thumbnailed images
    http://i.imgur.com/yzdWoEH.png מלך האריות

  6. #6
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    Re: No internet at all "No network devices available".

    Quote Originally Posted by xp15 View Post
    I managed to picture the outputs and burn ao a CD-ROM. this is the only texhnology which is still working (: .
    Very resourceful

    The 'FATAL' error is the most important message.

    My guess this is a problem with the 3.2.0-36 kernel. This could be because either a botched upgrade or a bug with that particular kernel.

    This is what I would do: boot into a previous kernel and check if you have access to your network.

    To do that, you need to stop at the grub menu (text mode boot menu), and select a previous version of the kernel to boot from (skip the recovery ones).

    If you can get your network back on one of the previous version, fully upgrade your system to get the newest kernel (3.2.0-43).

    Let us know if that helps.
    Regards.

  7. #7
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    Re: No internet at all "No network devices available".

    Quote Originally Posted by papibe View Post
    My guess this is a problem with the 3.2.0-36 kernel. This could be because either a botched upgrade or a bug with that particular kernel.
    Not sure about the pae version, but I am using the "3.2.0-36-generic" on my 12.04, 64-bit, and there is no problem with it. Especially, any such problem with the r8169 driver would be big one and will be immediately addresses since it is a very common and important driver. So I second the opinion that it may be a broken upgrade.

    Also, if not a problem, why not upgrade to 12.04? Oneiric has already reached its EOL : https://wiki.ubuntu.com/Releases
    EDIT: Oops! Sorry, missed the very second line of the first post (ran far away from the hell..). Terminal prompt confused me..
    Last edited by varunendra; May 16th, 2013 at 11:45 PM.
    Varun
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  8. #8
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    Re: No internet at all "No network devices available".

    Thread moved to Networking and Wireless.

    ...with a redirect from the old forum
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  9. #9
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    Re: No internet at all "No network devices available".

    Quote Originally Posted by papibe View Post
    Very resourceful

    The 'FATAL' error is the most important message.

    My guess this is a problem with the 3.2.0-36 kernel. This could be because either a botched upgrade or a bug with that particular kernel.

    This is what I would do: boot into a previous kernel and check if you have access to your network.

    To do that, you need to stop at the grub menu (text mode boot menu), and select a previous version of the kernel to boot from (skip the recovery ones).

    If you can get your network back on one of the previous version, fully upgrade your system to get the newest kernel (3.2.0-43).

    Let us know if that helps.
    Regards.
    Oh, sounds right. the problem is that this is a freash install, so I dont have other kernel versions (:
    But, your solution is good. I'm pretty suer that my inmstallation is 12.04.1, while the livecd iteslf is upgraded to 12.04.2 (or just upgraded, from other computer I used with the DOK-DiskOnKey).
    I will download and create a new installation now.

    Thanks a lot, I will upadte you (:

    Yesterday it was late at night, and I have had to go to sleep, and now i'm after school. soory for the time till I responsed



    Quote Originally Posted by varunendra View Post
    Not sure about the pae version, but I am using the "3.2.0-36-generic" on my 12.04, 64-bit, and there is no problem with it. Especially, any such problem with the r8169 driver would be big one and will be immediately addresses since it is a very common and important driver. So I second the opinion that it may be a broken upgrade.

    Also, if not a problem, why not upgrade to 12.04? Oneiric has already reached its EOL : https://wiki.ubuntu.com/Releases
    EDIT: Oops! Sorry, missed the very second line of the first post (ran far away from the hell..). Terminal prompt confused me..
    ^^. yea. I liked the name of this version, and used it as a "Memorial". what does "ran far away from the hell" mean? (:


    Thanks everyone
    http://i.imgur.com/yzdWoEH.png מלך האריות

  10. #10
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    Re: No internet at all "No network devices available".

    Hello: I am having exactly the same problem, and I was beggining to think that it might be a problem of the kernel. I just installed 12.04.02 yesterday but I have not been able to get any networking at all: both ethernet and wifi. I did not work yesterday just trying all kind of things recommended here at this forum, without success. Should we just download an older version and forget about 12.04.02? Thanks.

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