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Thread: [SOLVED] HP printing issue

  1. #1
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    Ubuntu 12.04 Precise Pangolin

    [SOLVED] HP printing issue

    Running Release 13 (maya) 64-bit, Kernel Linux 3.2.0-23-generic, GNOME 3.4.2, Mint

    Installed a working HP Photosmart 7760 a week ago and the system picked it right up.
    Printed test page in color. 2 mins later, went to print a simple text file and it just hangs.
    Shows job in print que for about 5 mins then it gets purged.

    Any help on this greatly appreciated!

    Ex
    Last edited by ex_isp; April 12th, 2013 at 12:58 AM. Reason: added prefix
    Not having Windows on your computer is like
    not having bricks tied to your dogs collar.

    The shin bone is a device for finding furniture in a dark room.

  2. #2
    Join Date
    Oct 2004
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    Denmark - Scandinavia
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    Ubuntu 13.04 Raring Ringtail

    Re: HP printing issue

    Moved to Other OS/Distro Talk.
    elementary OS Luna
    My Screenshot

  3. #3
    Join Date
    May 2010
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    108
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    Ubuntu 12.04 Precise Pangolin

    Re: HP printing issue

    Not sure why you moved this AI... question IS hardware/driver related, NOT OS specific.
    Not having Windows on your computer is like
    not having bricks tied to your dogs collar.

    The shin bone is a device for finding furniture in a dark room.

  4. #4
    Join Date
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    Denmark - Scandinavia
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    Re: HP printing issue

    Yes, but the Hardware section is only for Ubuntu specifically (distros that Canonical supports - x/e/k/l/ubuntu and Ubuntu Gnome Remix). Other Distros have their own Hardware Section for that purpose, eg;

    Mint - http://forums.linuxmint.com/viewforu...0ee2e244a6cd44
    Suse - http://forums.opensuse.org/english/g...here/hardware/
    Fedora - http://www.forums.fedoraforum.org/forumdisplay.php?f=8
    etc.

    regards
    A.I.
    elementary OS Luna
    My Screenshot

  5. #5
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    Re: HP printing issue

    Last edited by ex_isp; April 12th, 2013 at 12:47 AM. Reason: solved
    Not having Windows on your computer is like
    not having bricks tied to your dogs collar.

    The shin bone is a device for finding furniture in a dark room.

  6. #6
    Join Date
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    West Hills CA
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    8,582
    Distro
    Ubuntu 12.10 Quantal Quetzal

    Re: HP printing issue

    In the end we are all terminal cases. Can you name the book?

    The Photosmart typically has photo cartridges and color/black. Is it possible that you don't have a black cartridge installed?

    Also, look in /var/log/cups for messages. There must be something in the log files.

    Do you have hplip installed. It gives you printer status information.
    Last edited by tgalati4; April 7th, 2013 at 01:11 AM.
    -------------------------------------
    Oooh Shiny: PopularPages

    Unumquodque potest reparantur. Patientia sit virtus.

  7. #7
    Join Date
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    Re: HP printing issue

    Quote Originally Posted by tgalati4 View Post
    In the end we are all terminal cases. Can you name the book?

    The Photosmart typically has photo cartridges and color/black. Is it possible that you don't have a black cartridge installed?

    Also, look in /var/log/cups for messages. There must be something in the log files.

    Do you have hplip installed. It gives you printer status information.
    Thanks so much for some input! When first (1 month ago) plugged in, the kernal saw the printer right away. Named it correctly
    as an HP 7700. Printed a test page from within the printer software that was auto installed. 2 mins later, it would not repeat that
    same fuction.

    Will install hplip

    Have 3 logs in /var/log/cups.

    Code:
    phuz@phuz-desktop /var/log/cups $ ls -l
    total 12
    -rw-r----- 1 root adm 662 Apr  6 19:47 access_log
    -rw-r----- 1 root adm 563 Apr  6 16:01 error_log
    -rw-r----- 1 root adm  90 Apr  6 19:44 page_log
    phuz@phuz-desktop /var/log/cups $ more access_log 
    localhost - - [06/Apr/2013:16:52:24 -0700] "POST / HTTP/1.1" 200 183 Renew-Subsc
    ription successful-ok
    localhost - - [06/Apr/2013:17:50:44 -0700] "POST / HTTP/1.1" 200 183 Renew-Subsc
    ription successful-ok
    localhost - - [06/Apr/2013:18:49:04 -0700] "POST / HTTP/1.1" 200 183 Renew-Subsc
    ription successful-ok
    localhost - - [06/Apr/2013:19:44:38 -0700] "POST /printers/photosmart-7700-serie
    s HTTP/1.1" 200 290 Create-Job successful-ok
    localhost - - [06/Apr/2013:19:44:38 -0700] "POST /printers/photosmart-7700-serie
    s HTTP/1.1" 200 6255 Send-Document successful-ok
    localhost - - [06/Apr/2013:19:47:24 -0700] "POST / HTTP/1.1" 200 183 Renew-Subsc
    ription successful-ok

    Code:
    phuz@phuz-desktop /var/log/cups $ more error_log 
    E [06/Apr/2013:16:01:22 -0700] Unknown directive SystemGroup on line 16 of /etc/cups/cupsd.conf.
    W [06/Apr/2013:16:01:23 -0700] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'photosmart-7700-ser
    ies-Gray..' already exists
    W [06/Apr/2013:16:01:23 -0700] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'photosmart-7700-ser
    ies-RGB..' already exists
    W [06/Apr/2013:16:01:23 -0700] failed to CreateDevice: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-photosmart-7700-
    series' already exists
    E [06/Apr/2013:19:49:49 -0700] [Job 66] Stopping unresponsive job!
    E [06/Apr/2013:19:55:10 -0700] [Job 66] Stopping unresponsive job!
    E [06/Apr/2013:19:58:03 -0700] [Job 67] Stopping unresponsive job!
    E [06/Apr/2013:20:00:31 -0700] [Job 66] Stopping unresponsive job!
    E [06/Apr/2013:20:03:24 -0700] [Job 67] Stopping unresponsive job!
    E [06/Apr/2013:20:05:52 -0700] [Job 66] Stopping unresponsive job!

    Code:
    phuz@phuz-desktop /var/log/cups $ more page_log 
    photosmart-7700-series phuz 66 [06/Apr/2013:19:44:40 -0700] 1 1 - localhost Untitled1 - -
    photosmart-7700-series phuz 66 [06/Apr/2013:19:50:00 -0700] 1 1 - localhost Untitled1 - -
    photosmart-7700-series phuz 67 [06/Apr/2013:19:52:54 -0700] 1 1 - localhost Test page - -
    photosmart-7700-series phuz 66 [06/Apr/2013:19:55:21 -0700] 1 1 - localhost Untitled1 - -
    photosmart-7700-series phuz 67 [06/Apr/2013:19:58:14 -0700] 1 1 - localhost Test page - -
    photosmart-7700-series phuz 66 [06/Apr/2013:20:00:42 -0700] 1 1 - localhost Untitled1 - -
    photosmart-7700-series phuz 67 [06/Apr/2013:20:03:36 -0700] 1 1 - localhost Test page - -
    photosmart-7700-series phuz 66 [06/Apr/2013:20:06:03 -0700] 1 1 - localhost Untitled1 - -
    photosmart-7700-series phuz 67 [06/Apr/2013:20:08:56 -0700] 1 1 - localhost Test page - -
    phuz@phuz-desktop /var/log/cups $
    Last edited by ex_isp; April 7th, 2013 at 04:12 AM. Reason: updated log with errors
    Not having Windows on your computer is like
    not having bricks tied to your dogs collar.

    The shin bone is a device for finding furniture in a dark room.

  8. #8
    Join Date
    May 2010
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    108
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    Ubuntu 12.04 Precise Pangolin

    Re: HP printing issue

    Printer software shows 2 jobs in cue, both in "held" state.

    Additional: hplip installed

    Additional: in this iteration, I am logged into an admin acct on the system, yet
    in the printer software interface, it shows no allowed user...?
    Last edited by ex_isp; April 7th, 2013 at 04:14 AM. Reason: info
    Not having Windows on your computer is like
    not having bricks tied to your dogs collar.

    The shin bone is a device for finding furniture in a dark room.

  9. #9
    Join Date
    May 2010
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    108
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    Re: HP printing issue

    Quote Originally Posted by tgalati4 View Post
    In the end we are all terminal cases. Can you name the book?
    'The World According to Garp'

    Not having Windows on your computer is like
    not having bricks tied to your dogs collar.

    The shin bone is a device for finding furniture in a dark room.

  10. #10
    Join Date
    May 2010
    Beans
    108
    Distro
    Ubuntu 12.04 Precise Pangolin

    Re: HP printing issue

    Bump... Would sure welcome any suggestions here. Thanks in advance!
    Not having Windows on your computer is like
    not having bricks tied to your dogs collar.

    The shin bone is a device for finding furniture in a dark room.

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