Re: Is System76's support deteriorating?
Looks like you got the short end of the stick-it seems that each company will mess up with at least 1 customer.
I would think that the damage to the computer would come from shipping-my old Dell laptop was jostled around in shipping, as shown when the hard drive was already failing on first boot.
Whenever I opened a support ticket, the response was quick and within a few hours.
Backups are amazing. 99% of data loss can be prevented by spending less than $100 on an external drive.
If you have seen an error, there is a good chance someone else has, too. Google is your friend.