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Thread: DVD-R/W not visible

  1. #1
    Join Date
    Apr 2012
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    DVD-R/W not visible

    Hi there. So, let me preface this by saying that the drive in question was working. I used it to install 11.10 before upgrading to 12.04. I also used it to install the Win7 dual boot partition.

    I'm running 12.04 64bit.

    The drive is a Samsung SH-222. I can no longer access the drive in Windows or Ubuntu and I can't even use bootable CD/DVD even though it appears in my BIOS launch options. The drive is receiving power and opens, but if a disc is loaded I get no response (in either OS).

    Here's fstab -
    # /etc/fstab: static file system information.
    #
    # Use 'blkid' to print the universally unique identifier for a
    # device; this may be used with UUID= as a more robust way to name devices
    # that works even if disks are added and removed. See fstab(5).
    #
    # <file system> <mount point> <type> <options> <dump> <pass>
    proc /proc proc nodev,noexec,nosuid 0 0
    # / was on /dev/sda1 during installation
    UUID=8f568673-81d3-40f0-aade-3f77fb65b151 / ext4 errors=remount-ro 0 1
    # /windows was on /dev/sda4 during installation
    UUID=79753E43529B03B9 /windows ntfs defaults,umask=007,gid=46 0 0
    # swap was on /dev/sda5 during installation
    UUID=4d558b02-e348-4010-bbce-8a5ff8130c8a none swap sw 0 0
    Here's lspci...
    00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09)
    00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09)
    00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04)
    00:1a.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 05)
    00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)
    00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b5)
    00:1c.4 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 5 (rev b5)
    00:1d.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 05)
    00:1f.0 ISA bridge: Intel Corporation H61 Express Chipset Family LPC Controller (rev 05)
    00:1f.2 IDE interface: Intel Corporation 6 Series/C200 Series Chipset Family 4 port SATA IDE Controller (rev 05)
    00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller (rev 05)
    00:1f.5 IDE interface: Intel Corporation 6 Series/C200 Series Chipset Family 2 port SATA IDE Controller (rev 05)
    02:00.0 Ethernet controller: Atheros Communications Inc. AR8151 v2.0 Gigabit Ethernet (rev c0)
    My main HDD is also SATA and is being read fine. I'm at a loss of why this is happening, not just in Ubuntu, but system wide.

    Help would be greatly appreciated. This may have happened a week ago or a month ago, I'm really not sure. I so rarely use the DVD drive that I haven't had any reason to try, so I can't really pinpoint where/when it stopped working, sorry. If you need any additional information, I'll be more than happy to give it.

    Thanks in advance.

  2. #2
    Join Date
    Apr 2009
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    Ubuntu 14.04 Trusty Tahr

    Re: DVD-R/W not visible

    Sounds like it's Jeffed.
    Ubuntu Member Always something different. Promoting Ubuntu and System 76 at TUXPC

  3. #3
    Join Date
    Apr 2012
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    5

    Re: DVD-R/W not visible

    Quote Originally Posted by carl4926 View Post
    Sounds like it's Jeffed.
    I'm guessing Jeffed is toasted? It's pretty new (Installed Feb of this year for the new box).

  4. #4
    Join Date
    Apr 2009
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    Re: DVD-R/W not visible

    Re-seat all the connections
    That means pull them and re-connect them, making sure they are good.
    Ubuntu Member Always something different. Promoting Ubuntu and System 76 at TUXPC

  5. #5
    Join Date
    Apr 2012
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    Re: DVD-R/W not visible

    Quote Originally Posted by carl4926 View Post
    Re-seat all the connections
    That means pull them and re-connect them, making sure they are good.

    Hi carl,
    First, I appreciate your time.

    I had already reseated the connection, but I tried again anyhow. No luck.

    Any other suggestions?

  6. #6
    Join Date
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    Re: DVD-R/W not visible

    Quote Originally Posted by crptonx View Post
    Hi carl,
    First, I appreciate your time.

    I had already reseated the connection, but I tried again anyhow. No luck.

    Any other suggestions?
    Honestly
    It sounds like it needs to be replaced. Perhaps you still have the purchase receipt for warranty?
    Ubuntu Member Always something different. Promoting Ubuntu and System 76 at TUXPC

  7. #7
    Join Date
    Apr 2012
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    Re: DVD-R/W not visible

    Quote Originally Posted by carl4926 View Post
    Honestly
    It sounds like it needs to be replaced. Perhaps you still have the purchase receipt for warranty?
    Yeah, I do have it. I was hoping to avoid it, but some things just can't be avoided.

    Thanks.

  8. #8
    Join Date
    Oct 2005
    Location
    Wimborne, Dorset, England
    Beans
    85
    Distro
    Kubuntu 12.04 Precise Pangolin

    Unhappy Re: DVD-R/W not visible

    I also have this dvd model SH-222. I bought two of them.

    I am using Kubuntu 12.04.

    In dmesg I get the following:


    peterm@peterm-desktop:~$ dmesg | grep scsi | grep TSSTcorp
    [ 3.517846] scsi 2:0:0:0: CD-ROM TSSTcorp CDDVDW SH-222BB SB00 PQ: 0 ANSI: 5
    [ 4.205586] scsi 3:0:0:0: CD-ROM TSSTcorp CDDVDW SH-222BB SB00 PQ: 0 ANSI: 5

    peterm@peterm-desktop:~$ dmesg | grep scsi[0-5]\ :
    [ 2.573403] scsi0 : pata_sis
    [ 2.573563] scsi1 : pata_sis
    [ 3.171061] scsi2 : sata_sis
    [ 3.173867] scsi3 : sata_sis
    peterm@peterm-desktop:~$

    cut from dmesg:

    [ 3.492161] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 3F0)
    [ 3.500478] ata3.00: ATAPI: TSSTcorp CDDVDW SH-222BB, SB00, max UDMA/100
    [ 3.516266] ata3.00: configured for UDMA/100
    [ 3.517846] scsi 2:0:0:0: CD-ROM TSSTcorp CDDVDW SH-222BB SB00 PQ: 0 ANSI: 5
    *** [ 3.518932] ata3.00: exception Emask 0x100 SAct 0x0 SErr 0x0 action 0x6
    [ 3.518946] ata3: hard resetting link
    [ 3.836071] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 3F0) *** repeat of above
    [ 3.860223] ata3.00: configured for UDMA/100 *** repeat of above
    [ 3.860669] ata3: EH complete ** OK now
    [ 3.862759] sr0: scsi3-mmc drive: 48x/48x writer dvd-ram cd/rw xa/form2 cdda tray
    [ 3.862765] cdrom: Uniform CD-ROM driver Revision: 3.20
    [ 3.863094] sr 2:0:0:0: Attached scsi CD-ROM sr0
    [ 3.863358] sr 2:0:0:0: Attached scsi generic sg1 type 5

    [ 4.180076] ata4: SATA link up 1.5 Gbps (SStatus 113 SControl 3F0)
    [ 4.188225] ata4.00: ATAPI: TSSTcorp CDDVDW SH-222BB, SB00, max UDMA/100
    [ 4.204224] ata4.00: configured for UDMA/100
    [ 4.205586] scsi 3:0:0:0: CD-ROM TSSTcorp CDDVDW SH-222BB SB00 PQ: 0 ANSI: 5
    [ 4.206602] ata4.00: exception Emask 0x100 SAct 0x0 SErr 0x0 action 0x6
    [ 4.206614] ata4: hard resetting link
    [ 4.524071] ata4: SATA link up 1.5 Gbps (SStatus 113 SControl 3F0)
    [ 4.548230] ata4.00: configured for UDMA/100
    [ 4.548640] ata4: EH complete
    [ 4.550717] sr1: scsi3-mmc drive: 48x/48x writer dvd-ram cd/rw xa/form2 cdda tray
    [ 4.551018] sr 3:0:0:0: Attached scsi CD-ROM sr1
    [ 4.551277] sr 3:0:0:0: Attached scsi generic sg2 type 5
    [ 4.569101] ata4.00: exception Emask 0x100 SAct 0x0 SErr 0x0 action 0x6
    [ 4.569118] ata4: hard resetting link

    Most of those messages about the ata4 repeat throughout the dmesg output. as it tries again after the hard reset.

    These dvd writers work in XP and also in fedora 17, so I think it is a kubuntu problem rather than a hardware problem. I changed from an IDE cd drive and IDE dvd r/w to these SATA drives.

    I appreciate any thoughts about fixes/cures.
    Last edited by madsmaddad; June 23rd, 2012 at 08:32 PM.

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