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Thread: Can't get internet to work on Toshiba Satellite C655

  1. #1
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    Can't get internet to work on Toshiba Satellite C655

    Hey, I have exhausted my knowledge to try and solve this issue. I'm using 11.04 and have no idea where to begin. So, ask what you need to know and thanks in advance for the help.

  2. #2
    anewguy is offline I Ubuntu, Therefore, I Am
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    Wink Re: Can't get internet to work on Toshiba Satellite C655

    The very first thing I would do, as it is what the vast majority of us do when providing help, is a google search with:

    ubuntu 11.04 toshiba satellite c655 internet (or perhaps you mean wireless?)

    The second thing is information we need before we can help you:

    - open a terminal window and type (press enter after each line):

    lspci > dwetest.txt
    lsusb >> dwetest.txt
    lshw -C network >> dwetest.txt
    ifconfig >> dwetest.txt
    iwconfig >> dwetest.txt

    Close the terminal window.

    Using the GUI file explorer, copy the file "dwetest.txt" from your home folder to a flash drive (or if you dual-boot Windows, copy it to somewhere on your Windows drive).

    Now you should be able to get on the internet somewhere (like where you are posting from), reply back here and attach the file to your post.

    Dave

  3. #3
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    Re: Can't get internet to work on Toshiba Satellite C655

    Hey, thanks. This is what I got from the dwetest.txt file:

    00:00.0 Host bridge: Advanced Micro Devices [AMD] Family 14h Processor Root Complex
    00:01.0 VGA compatible controller: ATI Technologies Inc AMD Radeon HD 6310 GraphicsATI
    00:11.0 SATA controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 SATA Controller [IDE mode] (rev 40)
    00:12.0 USB Controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
    00:12.2 USB Controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB EHCI Controller
    00:13.0 USB Controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
    00:13.2 USB Controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB EHCI Controller
    00:14.0 SMBus: ATI Technologies Inc SBx00 SMBus Controller (rev 42)
    00:14.2 Audio device: ATI Technologies Inc SBx00 Azalia (Intel HDA) (rev 40)
    00:14.3 ISA bridge: ATI Technologies Inc SB7x0/SB8x0/SB9x0 LPC host controller (rev 40)
    00:14.4 PCI bridge: ATI Technologies Inc SBx00 PCI to PCI Bridge (rev 40)
    00:15.0 PCI bridge: ATI Technologies Inc SB700/SB800/SB900 PCI to PCI bridge (PCIE port 0)
    00:15.1 PCI bridge: ATI Technologies Inc SB700/SB800/SB900 PCI to PCI bridge (PCIE port 1)
    00:16.0 USB Controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
    00:16.2 USB Controller: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB EHCI Controller
    00:18.0 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 0 (rev 43)
    00:18.1 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 1
    00:18.2 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 2
    00:18.3 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 3
    00:18.4 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 4
    00:18.5 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 6
    00:18.6 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 5
    00:18.7 Host bridge: Advanced Micro Devices [AMD] Family 12h/14h Processor Function 7
    02:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8188CE 802.11b/g/n WiFi Adapter (rev 01)
    06:00.0 Ethernet controller: Atheros Communications AR8152 v1.1 Fast Ethernet (rev c1)
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
    Bus 001 Device 002: ID 05dc:a410 Lexar Media, Inc. JumpDrive 128MB/256MB
    *-network
    description: Wireless interface
    product: RTL8188CE 802.11b/g/n WiFi Adapter
    vendor: Realtek Semiconductor Co., Ltd.
    physical id: 0
    bus info: pci@0000:02:00.0
    logical name: wlan0
    version: 01
    serial: d0:df:9a:5a:ef:a9
    width: 64 bits
    clock: 33MHz
    capabilities: bus_master cap_list ethernet physical wireless
    configuration: broadcast=yes driver=rtl8192ce driverversion=3.0.0-12-generic firmware=N/A latency=0 multicast=yes wireless=IEEE 802.11bgn
    resources: irq:16 ioport:3000(size=256) memory:d0200000-d0203fff
    *-network
    description: Ethernet interface
    product: AR8152 v1.1 Fast Ethernet
    vendor: Atheros Communications
    physical id: 0
    bus info: pci@0000:06:00.0
    logical name: eth0
    version: c1
    serial: 00:26:6c:cd:e6:5e
    capacity: 100Mbit/s
    width: 64 bits
    clock: 33MHz
    capabilities: bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd autonegotiation
    configuration: autonegotiation=on broadcast=yes driver=atl1c driverversion=1.0.1.0-NAPI firmware=N/A latency=0 multicast=yes port=twisted pair
    resources: irq:41 memory:d0100000-d013ffff ioport:2000(size=128)
    eth0 Link encap:Ethernet HWaddr 00:26:6c:cd:e6:5e
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:1000
    RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)
    Interrupt:41

    lo Link encap:Local Loopback
    inet addr:127.0.0.1 Mask:255.0.0.0
    inet6 addr: ::1/128 Scope:Host
    UP LOOPBACK RUNNING MTU:16436 Metric:1
    RX packets:128 errors:0 dropped:0 overruns:0 frame:0
    TX packets:128 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:0
    RX bytes:10128 (10.1 KB) TX bytes:10128 (10.1 KB)

    wlan0 Link encap:Ethernet HWaddr d0:df:9a:5a:ef:a9
    UP BROADCAST MULTICAST MTU:1500 Metric:1
    RX packets:0 errors:0 dropped:0 overruns:0 frame:0
    TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
    collisions:0 txqueuelen:1000
    RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

    wlan0 IEEE 802.11bgn ESSIDff/any
    Mode:Managed Access Point: Not-Associated Tx-Power=20 dBm
    Retry long limit:7 RTS thr=2347 B Fragment thrff
    Power Managementff

    And, I did mean wireless. Sorry about that, haha.

  4. #4
    anewguy is offline I Ubuntu, Therefore, I Am
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    Wink Re: Can't get internet to work on Toshiba Satellite C655

    I'm going to have one the networking experts come here to help you - wildmanne39.

    Dave

  5. #5
    anewguy is offline I Ubuntu, Therefore, I Am
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    Wink Re: Can't get internet to work on Toshiba Satellite C655

    Since they haven't made it over here yet, let's keep going.
    Try the following:


    sudo modprobe -r acer_wmi


    This will hopefully be all it takes (pay no attention that it says "acer"). If your wireless starts working (until your next reboot), post back and we'll make it permanent.


    If that doesn't work, then please post the output of:


    lsmod


    back here in a reply. That will let us know what modules are being loaded, including the driver it thinks it should use for your wireless.


    We can go from there.

    Dave
    Last edited by anewguy; April 6th, 2012 at 02:45 PM.

  6. #6
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    Re: Can't get internet to work on Toshiba Satellite C655

    Hi, please post the output of:
    Code:
    rfkill list all
    lsmod
    by clicking on new reply and click # and paste the information between the brackets.
    Thank you

  7. #7
    anewguy is offline I Ubuntu, Therefore, I Am
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    Wink Re: Can't get internet to work on Toshiba Satellite C655

    Quote Originally Posted by wildmanne39 View Post
    Hi, please post the output of:
    Code:
    rfkill list all
    lsmod
    by clicking on new reply and click # and paste the information between the brackets.
    Thank you
    Thanks for the help!! You've probably noticed I don't claim to be an expert at anything, but if I dig around enough I can usually come up with something that works, but having someone who is an expert in an area makes it real handy for someone getting their answer quicker - and I get to learn something to put in the back of the ol' noggin for later!

    Dave

  8. #8
    anewguy is offline I Ubuntu, Therefore, I Am
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    Re: Can't get internet to work on Toshiba Satellite C655

    OP - what is the status of this problem?

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