I have recently spent some time trying to chose the best cloud storage for my needs. I primarily tried out dropbox and ubuntu one. I chose dropbox, but I thought I would share the reasons why, as the developers behind Ubuntu One might want to know why I chose not to go with ubuntu one. I find it unfortunate that ubuntu one didn't fit my personal needs as I would have liked to support Canonical by purchasing one of their products, and I will therefore move to ubuntu one once it meets my personal needs.
The main reason I chose to go with dropbox was the excellent indicator applet that comes with it. By clicking it I am presented with all the information I want such as how many files remain to be uploaded, upload speed and how many percent before completion. With ubuntu one I barely get any usefull information without having to resort to the terminal. The only applet I get is nothing more than a launcher for the ubuntu one application, which I already have in my dock, so I don't even see the point of having that shortcut. Also, if I launch the ubuntu one application, it only tells me if it is currently syncing or not. No information about how much is left before completion (how many percent, how many files remain, etc). I find this lack of information frustrating.
The second reason I chose dropbox is sync speed. Ubuntu one has been painfully slow at syncing my files for me on both computers I have tried it. When saving a file I want to access on other ubuntu one connected machines, I have to wait quite a while before its uploaded. With dropbox I just check the indicator to see how much is left to upload, and it finishes in a timely fashion. With ubuntu one I'm left wondering how much time is left before I can switch off my computer and move on to wherever I'm going.
I hear that there will be a new ubuntu one application in 12.04, and I look forward to testing it. But untill then, I'll be using dropbox.
Another reason I prefear dropbox is their support. This forum seems to be the only means of support for ubuntu one. If I'm going to purchase a product, I expect to have someone that I can contact via e-mail if I have problems with the service. Dropbox has an e-mail service that I can contact, and they have so far answered questions in a timely manner. If, for example, there is a billing problem and I need to contact someone, who at Canonical can answer my questions?
Now I don't mean to be overly negative about ubuntu one. One thing worth mentioning is the fact that I found the ubuntu one price plans to be much more reasonable than dropbox, but if Canonical needs to increase the prices to be able to offer online support for their payed for service, then they should do so in my opinion.
I look forward to seeing how ubuntu one improves over time and hope to become a paying customer of the ubuntu one service some time in the future .
[EDIT] Another thing worth mentioning is that I personally believe that Canonical should package ubuntu one for other distro such as fedora. Others have said that this should be their responsibility, not the ubuntu team. But considering the fact that this product has the potential to make Canonical money, shouldn't they try and spread it to as many as possible? Dropbox is easy to install on several different distros and would therefore be a better choice for many.